Denali Princess Wilderness Lodge

Our overall experience at this hotel was confusing and stressful, due to the lack of guidance and support from the staff. On arrival, we were handed a packet with information, but it was not easy to find a staff member to talk to, and the lines at the front desk were extremely long. The luggage service was particularly stressful. The bags were due out by 7:00 AM on departure day, and at 6:59 AM, the porter knocked on our door for a bag count. He counted our bags, and I asked for 5 more minutes to get the bags out, but he sternly insisted we only had 1 minute left. Rushed, I quickly closed the bags and put them outside at 7:00, only to find him already walking away, counting other bags in the hallway and upstairs. Our bags, along with all the others, were left sitting outside the doors. While I understand the importance of sticking to a schedule, it was completely unnecessary to create such stress. When we left our room at 7:30, the bags were still in the hallway, making his unfriendly attitude and sense of urgency feel entirely unjustified. Guests should be encouraged to relax and they should know that the staff is there to help. On a positive note, the restaurant staff at the lodge were excellent—attentive, polite, and genuinely helpful, which provided some relief from the otherwise frustrating experience. I would recommend avoiding this mass-hording hotel and opting for a more personal and welcoming experience elsewhere.

4 months ago

The largest of the Princess Lodges. We enjoyed our stay here. Having places that sell food across the road from the lodge was nice. Lots of little stores here too to shop for souvenirs. Hotel style rooms are not as good at the Kenai Lodge. The lodge was great to meet up at and play cards with our friends.

3 months ago

Wasn’t of the quality I’d expect. No fridge or microwave. Room was 2 beds, TV, 2 chairs and loveseat. Had to go downstairs for more linens. Climate system didn’t work well. However, the transportation system was good. Property shuttle. Shuttle to railroad and bus depot. National park shuttle. Shuttles for most activities came to the lodge. Customer service was poor. Had to ask several different people what to do on last day of our stay. We booked through Alaska Travel and not as part of the cruise package

6 months ago

We want to thank Cheryl and Juliana for taking care of our accommodations, they were very thoughtful and considerate of our needs. Both of these ladies went above and beyond to help us and were very gracious. I would recommend staying at this lodge just because of their kindness. Also the food at the Alpenglow was delicious and our servers also were considerate.

5 months ago

Everything was excellent. Rooms are very clean and comfortable. Beds are wonderful. Bathrooms clean and spacious.|People are smiling and very helpful. In front office everyone is par excellence. Christopher was very nice.|We ate at 2 restaurants. Grizzly Burger and Lynx- Pizza place. Both were very very good. Everything outstanding.

6 months ago

The lodge was on the main road with some shops across the road. We could find decent Thai vegetarian food there. The rooms were clean and the lodge provided bus tours for nearby places

3 months ago

We like the scenery and the convenience of getting around to the restaurants and the shops. We were part of the princess cruise group and Denali was the second stop for land excursions. Hotel was so crowded in the lobby. Room is so basic. Service was ok if you needed anything you just had to text them. Overall we were enjoyed 2 nights at Denali.

4 months ago

This was a HORRIBLE hotel experience from beginning to end. After calling 3 times to communicate our delayed arrival due to airline delays and then renting car and driving, we arrived at 11:00 p.m. at night. We had 4 rooms for family traveling together. One of the rooms was so dirty and ransacked, food on tables, beds more than slept in, trash all over so we had to go back to front desk and request new room. Moved to a new room and the sink could not drain. I asked for some kind of compensation after being charged $535.00 per night for room. The supervisor wouldn't even come out to see me. I finally got a voucher for one breakfast. SAD! When we went to check out, my husband came to pick up my handicapped and elderly 82 year old aunt and uncle. The transportation supervisor, Derrik told him he had to park in the parking lot. We explained they couldn't walk that far and they were waiting at the door, it would take less than 5 minutes and there were NO busses there. He was more than rude and one of his female employees told us "Go cry me a river" when we asked for some empathy. The management was just horrible here. Then the charge of $535.00 for a 1987 dated and old room that was so dirty and past its prime was RIDICULOUS! DON'T STAY HERE! They do not care about guests, customer service or the fact that tourists pay their living.

5 months ago