Totem Hotel and Suites

This property was very clean and modern. Everything worked well, including the heat and free WiFi, and the rooms were large and comfortable. Beds and pillows were crisp and clean, and conducive to a very good sleep. Bathroom is spacious and extremely clean. Property is well located near the waterfront, although there is really not much to the town at all. Reception areas was very clean and bright, although staff was somewhat "formal", but not unfriendly. Breakfast was included and is probably a step above the "normal fare" you find in the main hotel chains. We would stay here again.

6 months ago

Rooms are clean nice and modern. Shannon the housekeeper does a great job to make sure you are comfortable during your stay cleaning. Beds, pillows and linens are comfortable. Front desk staff are helpful. Great stay while I was in Valdez for work. Will definitely request with my company in the future.

6 months ago

They didn’t even have housekeeping and we were there for like five days. They close the pool for a private party and then there was no one in there and they still kept it closed. The breakfast bar was less than appealing in the kitchen. Staff was pretty rude.

3 months ago

Quiet place, relatively clean. Nice staff. Only issue is that the thermostats are maxed at 76. Bring blankets if you're coming during the winter if you need to be warmer

2 months ago

Priced like a 5 star hotel and it's really not. In any other city a king room in a new hotel would run around 250. This was 400. No hot tub, which was weird, especially for the price. Adjust the tension on the doors!! They slam so loud! You just need to remove the pin and grab an Allen wrench to soften the close. Check out room 221. It closes beautifully. I adjusted it myself. Tv is small and rooms feel like a hospital. Needs some local touches and artwork. Nice hotel overall but not for the price.

6 months ago

The facility is newer, and this is supposed to be the best one in Valdez and it very well may be, however: 1- No house keeping even if you request, I asked for it twice. And we stayed 3 nights and no one came to clean the room or even take trash out etc. 2- The shower and the facets and fixture are flimsy and function only at best. The inside structure is cheaply made. 3- They give you the smallest shampoo or soap no matter how long you stay or if it's just one occupancy or a family. So bring soap I guess, no house keeping to refill. 4- They are extremely stingy with breakfast. Most items are finished by 8 and dirty dishes are piled up. They are slow to refill trays. No fruits. No one to clean up the dishes guests themselves bus to the containers. And they have two large signs not to take food out which is quite presumptive and rude. While there is not enough food to go around on busy hours for breakfast itself. 5- Staff are not trained as other reviews have mentioned for hospitality service. No one is in the mood to answer questions or talk or smile?

8 months ago

Great accommodations , the staff is very friendly and knowledgable, the breakfast is far better than most hotels I have been in.|Was there on business for a week and found the Totem hotel and suites to be very comfortable. The facilities were very clean and modern. My group talked with the manager who was able to help us quickly with our questions.|Very easy to get to most places in Valdez just by walking from the hotel. I will stay there on my next visit.

9 months ago

We had stayed at the Best Western before, when we decided to stay longer. They suggested the Totem. It is a bit more in price. But it was probably the nicest hotel I stayed in Alaska for the price. The breakfast was one of the better breakfasts, except the coffee was weak. Breakfast had a good selection of items. The hotel is located in the small walkable downtown near the harbor. The hotel is cleaner and new. I think hotels in Alaska have to be half a different standard than hotels in the lower 48 states,,parts of Canada and Europe. Alaska is a wild place that is harder on everything. It is a good hotel and if I came back I would stay here again.

7 months ago