Best Western Superstition Springs Inn

My sister just moved to Mesa from Tucson and we needed a hotel until she found a place. We stayed at this location for 2 weeks. We had a nice stay, the room was clean, the free breakfast was cool, staff could be nicer. Stephanie was cordial and helpful. However, Laura is not a good representation for this asset. She is extremely rude and probably should reconsider a job in hospitality. Lastly, we kept extending our stay by 1-2 nights at a time, as the app we used was a non-refundable booking, in hindsight, we should have booked through Best Western's website to accumulate points, but also I think the staff should have mentioned it or offered a better rate. ???

2 months ago

The rooms themselves we're ok, they were very clean and nice. The reason why I give it 2 stars is due to service and location. The service was pretty bad, I specifically booked this room because everywhere I looked it said 'pets welcome' yet as soon as I enter the lobby I am singled out by one of the lady's at the desk named Laura in front of everyone because I had brought my cat and that was 'gonna be a problem'. She continued to inform me that when they say 'pets welcome' they literally only mean dogs and 'for as long as she has been working in this business she has never seen a hotel allow cats'. I have stayed at hotels with my cat before, so I don't believe that is a universal experience. Then the location of the actual room is right by the McDonald's drive way and the speaker is VERY loud. The one upside of that was that there was a very enthusiastic McDonald's employee who was fun to listen to sometimes. Since I didn't get enough sleep during my stay I planned to check out late so I called to the desk and got the same woman from before who proceded to tell me that I would have to call back the next morning to ask for a late checkout. What's the point??? I wanted a late checkout so I could sleep in. All said and done I will not be staying here again.

2 months ago

All around nice place, nice clean rooms, and good breakfast in the mornings, but the front desk people don’t allow you to bring your breakfast to your room. They say the reasons are they don’t want us to make a mess and they don’t want us to waste food. Neither of which make any sense at all, there’s a microwave and fridge in all the rooms, which means they clearly allow food in the rooms, (also room service) and the fact that they don’t want us wasting food is ridiculous, I had a full plate of food I was trying to bring to my room for my daughter and they made me throw it away instead of bringing it to my room. What a waste of perfectly good food. (Also it seems like they were just picking on me and my family, they sat there and watched as multiple other guests brought food to their rooms, but stopped me, this place is ridiculous) other than the absurd breakfast rules it’s a great place, but I can’t seem to get over how they treated me in the morning

5 months ago

It was a relaxing night at this BW. We enjoyed walking over to the Mall. Great breakfast with eggs and very tasty cheese. Good coffee too. In the morning we enjoyed the pool and hot tub. All we needed for a refreshing overnight stay.

5 months ago

White towels are dingy and grey, can hear everything above you and outside. Nats flying around the room soon as I came in. AC blows very cold and not restrictive so I’ll give them that.

a month ago

DO NOT stay here! I made the reservation last minute through the app for one night. When I arrived at 2am they said it had to be for two nights. I explained that I was waiting on a last minute flight out. At 8am I had found a flight out of phoenix to home and went down to the front desk to check out. They lady explained I was with in the 24 hours cancelation... Long story short they charged me 2 nights and was only there for 6 hours. When I asked for a Manager she told me she isn't allowed to give out that information. As a person that travels for a living and a Diamond with BW I was very shocked by the rude treatment.

4 months ago

Had a 1 night emergency stay due to AC failure at the house. Front desk clerk was very friendly even for it being 11pm. Room was clean and nice enough. Beds weren't fantastic but for 1 or 2 nights are more than adequate. Had a nice little breakfast spread in the morning. Eggs, sausage, potatoes, waffles and more. Definitely expected less for the breakfast. Overall not a bad little place.

7 months ago

We had an enjoyable experience at the Hotel staff very friendly and accommodating we checked in with Laura and throughout our stay she always checked in with us to make sure our stay was satisfactory and if we needed anything. Hotel was clean and remodeled and very central to shopping and dining.

3 months ago