Sleep Inn Midway Airport

Sandra is a freaking rock star and of the 1500 miles that I rode on my trip this was one of the best most welcoming hotels. Definitely better than even the Garden Inn in Washington DC which I paid 175.00 just for one night. They didn't even come close to your comforting standards. This might be TMI but being able to see the TV from the toilet is dope as hell. Perfect hot water with the perfect temperature scolding hot if you want. Good breakfast super good staff. I arrived with 50 people due to delayed train. Sandra cleared that group in less than 15 minutes. I just knew I would have to wait an hour. Great tea coffee just everything. I can't brag enough about this hotel. Please give your staff a raise and not just a funky pizza party.

a month ago

My husband and I needed a place to stay after our flight was cancelled at Midway and wouldn't be rescheduled for two nights. We are fairly frugal people who don't really need anything fancy so the price caught our eye. We got a room and checked in no problem. The people at the front desk were helpful and friendly. The hallways on the second floor (where we were) smelled like smoke but our room smelled fine. The rooms were small and clean, but definitely worn down. Since we were stuck without our checked bag we asked for a few little toiletry items (lotion, toothpaste) and it was provided. Beds were okay, but the pillows are pretty lumpy. The complimentary breakfast was standard fare, but the dining space was very packed. Many people ended up taking their food up to their rooms as there was no place to sit. So make sure you show up early! A few food items were not in stock because their shipment hadn't arrived yet. This hotel is convenient in that it has a shuttle that takes you to and from the airport. We enjoyed being able to walk to other restaurants in the area (even though it was super cold!). For a budget hotel option it was fine.

2 months ago

Update for the owner: I appreciate the response, however I would love your input on HOW exactly Sleep Inn plans on addressing this, per your comment. When I called, I was told I need to contact my credit card company to dispute the fee, and there is nothing they can do. Are you not able to simply retract the charge, like any standard business? This is a terrible way to treat your customers, and run a hotel. You will continue to lose customers with these practices. Terrible experience. We had an overnight layover and only stayed at this hotel for a few hours to sleep. Immediately we were greeted with a grimy vibe in the room. The room smelled musty, stale, and damp. The toilet was not operating, and would not flush. The shower was unusable because the floor of it was covered in mold. Thankfully, we were only there for a short time. After we left, we were promptly charged $250 on top of our stay for a "smoking fee". My group does not smoke. When I called to get this resolved, the management told me there was "nothing they could do" and I needed to contact my credit card to dispute the fee. This is a perfect example of fraudsters operating under the guise of a cost effective hotel for a frugal traveler. They are scamming you out of your money and taking advantage of people, when they're not even providing simple, expected accommodations (such as a working toilet). It's sad and disgusting. SAVE YOUR $ AND DO NOT STAY HERE!

3 weeks ago

Service for this location is all 5 stars! They were sweet and very professional. I left my wallet and when I returned they helped me look for it. I booked a double room and the room only had a small trash can, there are holes in some of the linen but my specific room had a refrigerator and microwave (not all room has that). The beds are also not queen size but full size. House keeping has to be requested 24 hrs in advance. If you are a person that can’t sleep in noisy areas I would avoid this hotel since it’s right next to an airport.

3 months ago

Worst hotel I've been to in years. Our train was very late so Amtrak put us here. The fire alarm went off in the early morning due to a burst pipe. A while later water started running down our window and by the bathroom sink. We were moved to another room where the temp was around 80 degrees and the phone didn't work. Moved to a third room. Got to take a shower, then found water issues there as well. The staff was great and very helpful, but this place needs LOTS of maintenance that has been deferred for too long. Later noticed that this place is ranked dead last in TripAdvisor for this area. Book at your own risk.

a month ago

They do not price match. They also did not honor discounted rates that I would normally get at other Choice group hotels. $140 for a single bed here is a pretty bold price to charge. Heater in the room was also struggling to get going in the middle of December. However the room was clean and the attendant at the front desk was really kind. Free coffee is free coffee. Stayed here once a few years back and honestly I'll probably come back next time I've got a quick stop at Midway.

2 months ago

I stayed here for four nights with a friend and we had a lovely experience. The woman working at the front desk (I believe her name was Cynthia), was SO helpful, kind, and professional. She was happy to stow our luggage while we explored the city before check-in, and after we checked out while we grabbed a bite to eat before heading to the airport. Not all of the rooms have refrigerators and microwaves (which they should), and she made sure we were in one with these amenities. She also let us check in early! The room itself was everything we needed. Clean, fairly comfortable beds, spacious, and a good amount of storage. I liked that the sink area was separate from the shower and toilet, so one of us could get water, get ready, etc. if the bathroom was occupied. I will say that with our room facing the main street, traffic noise was quite loud. It didn't bother us too much, but if you are sensitive to noise I would definitely recommend requesting a room on the other side of the hotel. The complimentary breakfast was good enough and had lots of options - even my vegan, gluten-free friend was able to get something to eat. The airport shuttle was very nice to have as well. I don't know that I will find myself in need of lodging in Bridgeview again, but if I do I'd be happy to return here!

5 months ago

My boyfriend and I were a little concerned by the 2.0 rating, but this hotel exceeded our expectations. Everyone was incredibly friendly, the rooms were very nice and clean. The bathroom situation was a little weird, but nothing to complain about! The sound of the airport nearby was actually kind of comforting too. We will definitely be staying at this hotel the next time we are in Chicago!!

4 months ago