SpringHill Suites Chicago O'Hare

This is one of my top hotels. While the rooms themselves are pretty standard, the staff is what sets this hotel above the rest. Everyone from the shuttle drivers, to the front desk staff, to housekeeping are absolutely wonderful. They’re so engaging with guests and willing to go well out of their way to make the stay a pleasant one. I stay at this property quite often, and Michelle at the front desk even remembers my name. Little things like that make being away from home a little easier. This last stay I had, there was even a handwritten thank you note with my name in it left in the room for me when I checked in! This hotel is one of the best!

5 months ago

Easy to get to and airport shuttle is convenient. They were very polite and helpful in canceling our second night when our return flight was cancelled. Don’t think they handled my parksleepfly reservation properly and I ended up paying more than I should’ve. Wish they had a restaurant, or at least a bar.

3 months ago

If you like a nasty hotel, this is the one, I stay here for four days and they never came to clean my room, every time I ask for someone to came to clean, they said there was nobody and they will came another day, the rug was sticky and stinky, the beds had hair that it wasn’t ours! I had to buy cleaning stuff so I could clean a little! Also the garbage no one came to take it out and I think if I pay, like other guests, I would like to be in a clean space! No one told me that they didn’t have someone to clean, no one told me I will have to do it myself! Also I pay for breakfast included and I never saw the food, just a bin full of used plates!

a week ago

Pros: Front desk/reception was great, as a Marriott rewards member and Bonvoy credit card holder (highly recommend both), they waived the parking fee for me; The water in the pool in the basement was warm; all 6 (2 adults, 4 kids) could stay in one room- 2 beds and sofa sleeper; great view from the picture window of local firework displays; when we needed a can opener they lent us one; food at the breakfast buffet was sufficient but did not include gluten free products; candy and cookies were available for free at the front desk for guests; nice fitness room- well equipped; room was clean; easy check in and check out; gave us a later than normal checkout; TV has many stations available; container available for products that can be recycled- nice to see a hotel do this; Room was quiet for the most part- could hear the traffic from the expressway but could not hear guests above, below, next door or in the hallway; has an airport shuttle,|Cons: Very small kitchenette with a mini microwave, mini refrigerator, sink, mini coffee pot-no table only a desk with 1 desk chair- insufficient for 6 people (should have some folding chairs in the closet); tub surround was cracked (potential for future mold on the wall behind it- this should have been noticed by housekeeping); no hot tub; cupboards in kitchenette were bare- no plates, cups, glasses, silverware, etc.; when we used the pool there were 25 other people also using the pool, and no pool towels- there was a container filled with used ones, but no clean ones ( in fairness, when brought to the attention of the front desk, it was resolved); sofa sleeper was very uncomfortable- very thin mattress and you could feel the bars and springs each time you moved (recommend getting 2 adjoining rooms with more than 4 guests); needed more blankets and towels than what was provided for 6 (when requested, they were sent to our room immediately). Overall, a satisfactory stay.

3 months ago

Very nice overall and breakfast was better than in other places. Main reason we won't be going back is the parking, room price per night is not that cheap and still charge so much for 1 day parking, would make staying here more than 1 night a nightmare.

4 days ago

Service was excellent. Check in/out was a breeze. Extremely accommodating. Pet friendly. Convenient location near the highway. Many options to choose from for breakfast. All in all it was a great stay.

a month ago

Always a pleasure to stay there. |The front desk and service areas are super friendly and helpful. |Also Krista from sales |The breakfast is really nice|And the rooms are comfy and clean.|The location is convenient and close to the airport and outlet with shuttle to both. Too bad parking has a cost now.

4 months ago

This is a great option if you want to save and still be well located. This hotel provides free shuttle to/from the airport. Train station is just less than 10 minutes walk, and will take you to downtown Chicago in about 30 minutes. Room is spacious and cozy. It’s like a loft, you have a small kitchen with sink, microwave and frigobar. There is a living area with a good sofa and small table. Bed is big and comfortable. Shower is hot enough and very good water flow. Housekeeping is every other day. Service is ok, front desk staff are in a bad mood all the time, but breakfast staff are always smiling and trying to help. Breakfast is very good: they offer coffee, orange and apple juice, eggs, bacon/hamburger/sausage (one option only, depends if the day). Good selection of cereals, buns, milk and yogurt. During weekends they also have waffles! They offer free water filter and coffee in the lobby during all time. Overall we had a good time here.

4 months ago