Omaha Zoo Hotel

Yes the motel is under construction I expected some of the mess but I had no towels,no shampoo , conditioner,body wash or soap . I had to ask 3 times before someone had me follow them to the laundry room and carry all that up to my room myself . how rude . Also the pool is closed you would think when I asked what time it closes they could've told me it is closed permanently. Very poor customer service

5 months ago

Horrible security. Our room was broken into at 12:30 am while we were sleeping even with the deadbolt locked. They had a housekeeping key.

a month ago

I know there’s been a lot of bad post for this place in the past. The place is under new ownership and they have done a-lot of rehab to the place. I’ve had an issue and they fixed it without any problems. They are willing to help you in anyway as long as you come to them with respect and decency. I’ve been here for about three weeks now and every day I see improvements to the place.

5 months ago

Very rude staff I do believe a lot of the staff is living in the hotels that have their own kids running around the hotel with no shoes on creating a whole bunch of noise all hours of the night and a sketchy part of downtown Omaha away from The nightlife area kind of secluded by the interstate I was scared for my safety

3 months ago

For those of you familiar with the show hotel hell, this place is the "before" version. Amenities & Features Experience: When you see advertisements for this place don't trust the listed amenities are features. There are NO TOWELS PROVIDED at this place. There are NO PHONES in the rooms. There's a yellow sticker from the health department that says the pool is closed because it failed to meet the minimum standards. It says continental breakfast and there is a space that appears to be a serving area for a continental breakfast however turn breakfast should be used lightly. I went down at 8:00 this morning and there was cereal but no milk whatsoever there was coffee but there was no waffle mix there was no biscuits there was a spattering of gravy somewhere in a pan and all of the juice in the dispensers were just water. I told the gentleman at the front desk that some of the items needed to be replenished and he looked at me and asked "did you check?". I looked at him with an "are you serious" gaze, including two obvious blinks, I told him I would be returned back down in 15 minutes. I gave him 20 minutes. When I returned the only difference was what little of the dry cereal I observed 20 minutes before I had been taken. Property & Decor Experience Approaching the building the exterior appears clean and somewhat new. An observant eye will notice that there is some type of attempt to veil whichever branded chain the property may be a part of. There seems to be ample parking, although that could be because there was only three cars in the parking lot. The lobby appeared clean. It's when you're going to room you enter another dimension. The light airy ambience of the lobby is replaced quite abruptly by a dingy outdated and I'll say shady decor. Most of the walls in the halls have bubbled or have warped from water damage. The medium brown carpet was littered with debris, filth, and even dog excrement (at least I hope it was dog). The rooms are even more outdated. You won't find the phone in your room. The TV service works about half the time. Did I mention that this place does not provide towels? That's kind of important. I thought it was an oversight so I went down to the front desk and asked for towels and I was told they will provide towels. So I had to dry off using an old t-shirt. The people to see out into the hallway have been removed completely and there was literally just a hole in the door right there with a piece of black electrical tape covering it that falls off very easily so anybody can walk by and see you in your room. Can you just in case that pastor by one of the better look you'll notice there's probably about an inch wide Gap or more all around the door between the door and the frame. I will say there is a refrigerator and a microwave both of which appear to operate. There is an alarm clock provided as well. We found dried blood splattered on our bathroom floor which you'll see in the videos attached to this review. Service experience: I really wish these people would look up the definition of hospitality memorize it and recite it verbatim everyday. Warm and friendly is not the vibe they exude. They may even get special bonus points for apathy. So the plumbing is causing an issue with the place downstairs and it was leaking from supposedly our room. We did nothing to cause this. But we were being asked to move we had to move rooms but they said they had no more rooms available so they asked us to leave the property we said we needed some time to find another location they refused to do that and they kept yelling at us to leave the property it's 41° outside and we got nowhere to go and they want us to leave and they wouldn't even listen to reason I never seen such unprofessionalism and such attitude and I never want to deal with this property again. This is not hospitality this is inhumanity. Overall: If you're thinking about this hotel are you headed this way do yourself a favor and keep looking. After staying here I feel like I need to visit the doctor first to get vaccinated for everything again

a year ago

Worst ever! First off, waited & waited while the girl was on the phone; the language barrier was, well neither of us could speak each other’s language; my broken Spanish & luckily a housekeeper that was there assisted in the checkin process. Walking to our room, the hallway remakes of cigarettes, carpet so worn. The hallways apparently haven’t been renovated. Now the room is what did me in! The door didn’t even shut! The carpet was torn, the extra lock part was broken. No pillows on the bed. Fridge didn’t work. The sink leaked so bad the trash can was under the pipes. Back to the desk, the guy says we can leave. I say I want a new room with a door that LOCKS and STAYS CLOSED. Next room did meet those standards, but that is where it ended. Linens stained. Only two towels in a weird shade of gray. No smoke detector, wires exposed where it should go. Why didn’t I read the reviews?!? Ugh… well as I’m typing from the Holiday Inn pool area. I laugh at how my kid made the comment how we’ve seen the ghetto of Omaha & now we can feel safe again. Life lesson for the day I guess!

a year ago

no breakfast loud music room still had the last people's stuff left in there it was not clean ,gross there was mice, and an unwillingness to make more breakfast they do take cash and the are cheep

6 months ago

If you want a character building experience, book a room here. We booked it because it was cheap and close to the zoo, but that was a mistake we won't make again. Our room smelled like smoke after we requested a non-smoking room, and there were burn marks in one of the sheets. There were poorly repaired patches in the ceiling. And as a plumber, there were so many things wrong in the bathroom on top of it being filthy. I'd give it zero stars if I could. If there's anything to take away from the experience, hopefully this review keeps others from making the mistake we did.

a year ago