Hotel O Grand Inn Channelview I-10

My husband and I booked a week stay through the OYO app. The hotel isn’t listed as OYO out front but as Grand Inn. Upon check in, what should have been a seamless process actually took almost an hour to check in. |The person that was checking me in had to go to a back office to get approval for the rate from the owner. As OYO has the prices lower than they like which is what person checking me in told me.|Then the owner and the person checking me in stood there in front of me and went back and forth on which room to put me in and the owner had a nasty attitude towards me for booking on the OYO app and not directly through them. They changed the room number 4 times before agreeing to put me in the room they originally was going to. |After checking in also, I was then informed the house keeper quit about two weeks prior. So during our week stay there was no housekeeping or clean towels replaced.|The electricity was off to the room and the owner had to go turn a breaker on to the room. |The sheets on bed had burn holes in them even though it was a non-smoking room. There was no remote to the TV and to turn the tv by hand was annoying as the buttons didn’t work properly. |There was no wifi on the property. |There was a pool on property but it was closed and wasn’t filled with water. |I highly recommend to stay away from this place and to find another place to stay. ||I will say the good thing is it was a convenient location off the freeway and close to a few restaurants and shopping center. I was happy to leave there though. |||

3 years ago

I booked this hotel weeks ago through their website and paid. I get here to check in after driving hours away just for the very rude lady to tell me they did not take reservations and that she did not have a room. Mind you that there is only a few cars in the parking lot. She says all the rooms are full which is very untrue. She would not give me a refund and the website cannot give it to me for 14 days. I am now stuck out of town with no where to stay. Never ever book here online or OYO hotels at all they are the absolute worst. This place needs to be shut down. Another thing that happened at the front desk a lady said she could not pay her hotel today but the front desk is letting her stay. How do you have a room for someone who did not pay, but not for someone that has? Makes no sense

2 years ago

If I could give zero star, I would. Don't bother booking this hotel. There is no staff attending the front desk to check in guests at night, and a regular who came to check up on me said this has been a recurring issue. I arrived with another family at 10pm on a Monday night. We both have prepaid for a room through different hotel booking apps, and we didn't get the room we paid for. I had to wait an hour and half waiting to get a refund and change hotel. This hotel has expecting unattended guests to not go through the trouble to get a refund.

3 years ago

My husband and I stayed here for a week and definitely have no plans of ever returning. I had made a reservation online to stay there and pay when arriving. Beware there are two Hotel O & Hotel OYO. This location you can't tell is Hotel O as the sign says The Grand Inn. Checking in was a nightmare. I should have been able to go in with the reservation number, pay, and get the room key with no issues. Definitely not how that works! Upon arriving with my reservation number and the proof of the amount to be charged, the clerk had to consult with the owner to verify they'll honor the price because apparently "OYO or Hotel O, The parent/sister company that they partnered with to rent out rooms at this location have cut their price of rooms tremendously." While I wait for the person to consult with the owner, there were a few people in the lobby waiting as well. The owner came into the front and looked at my reservation and begun arguing about the price saying it was too cheap to the clerk. The owner said I'll go ahead and honor the price. I went ahead and paid in cash as it would have cost more with debit/credit. After paying they did argued about which room to put me into. A total of three times they changed rooms before finally deciding to put me into the original room. A man came into the lobby as I was leaving out and he told me that he was the security guard and maintenance person and that the housekeepers had quit a couple days ago and he was also taking on the roll of housekeeping. We got to the room and had to wait for the owner to come turn the power on. It was in the dead of summer end of July beginning of August. It was hot in the room. There was one towel and one wash cloth. I requested more and was given an attitude that they only allowed one in the room, I said for two people? They brought more. During the week we stayed there never saw housekeeping service. There was no remote to the tv and to turn channels was wonky as the tv was old. If you hit the channel button, it controlled the volume button. If you hit the volume button it turned the tv off. I had to request a microwave. The beds wasn't comfortable at all. There were holes in the wall that I kept waking up to make sure no rat was coming through. The door wasn't completely sealed off. Definitely a run down motel. It was a non smoking motel room but yet the sheets and bed had cigarette burn holes in it. If I could have afforded more money at the time I would have gone else where. I definitely don't recommend this place. Also there is a Mexican restaurant on the premises of this hotel but I can't comment on it as we didn't go there. Oh and also there was no wifi internet service. I'm not sure of how Hotel O/ Hotel OYO rooms usually are, but this experience made me not want to return to and motels/hotels owned by this brand.

3 years ago

The place isn't much to look at from the outside, but it was very clean and neat on the inside. The price was amazing at $54 per night. Front desk was very nice and professional. I met other customers that were also enjoying their stay. Lots of restaurants available and Doordash is pretty quick. I have been in more expensive hotels that were smelly or not so clean.

3 years ago

Don't book with them!! First off I arrived at 1 in the morning it's now 3:30 a.m. rode the bus from Louisiana to here. Originally booked at In Town Suites but I can't check in until 11 a.m. so I called to reserve a room so I could catch a Lyft there and get a lil rest. They went on to tell me I had to pay now, which I did. Charged my card not once but TWICE for $42. I get in the Lyft a 20 min damn near 30 min drive and we can't find the hotel because they have no sign saying "Oyo" only "The Grand Inn" the door was locked and they have a sign stating they do not accept reservations 🤣 and the lady behind the counter looked dead in my face and didn't budge to open the door.. so now I'm at a whole different hotel that I paid $65 for..waiting on a refund for my $84..book In Town Suites they only do weekly stays. $252 for a week, $36 a night and with taxes included it's $308 all together which is not bad at all. Only problem their lobby is closed from 7pm-11am so no one is there to check you in.. what a great way to start my birthday weekend off..9/16🥳 Big Virgo 🤧♍

2 years ago

Literally paid for a king size room, got 2 twin beds that was clearly being used as storage there was no body in the office, just a sign hanging. The owner is Rude! She didn't even attempt to move me. Just a terrible experience

3 years ago

Bad service, room was not cleaned from previous tenants including the bathroom. Towels had hair all over them. Woke us up in the middle of the night three nights in a row to check the room. People were running up and down the walkway all night. If I wanted to go to the store had to around two miles to make a turn around to head back to the hotel. Microwave did not work took three days to replace. Roaches and honey bee's in room. Tables were sticky. No coffee cream or Suger.

7 years ago