Candlewood Suites El Paso, an IHG Hotel

Upon entering the establishment, the warm welcome extended by the lady at the front desk set the tone for a delightful stay. The immaculate suite, complete with a small kitchen area, caters perfectly to those on work trips or leisure travels. The cozy bed ensured a comfortable night's rest, making it a contender for the best accommodation experienced. The cleanliness of the suite, coupled with the homely interior decorations, added a comforting touch to the stay. Complimentary offerings such as coffee and drinks from the lobby's mini refrigerator(1 per person), along with a selection of breakfast items like prepackaged pastries, bagels, pancakes, and cereals, provided added convenience and value. For travelers seeking a welcoming, comfortable, and homely accommodation option, this establishment is highly recommended. 10/5 Hands down one of the best suites to stay while traveling or just a mini get away.

a month ago

The hotel is located in a nice quiet area. The rooms, kitchen and bath areas are very clean. The staff is very professional and friendly, they go out of their way to make you feel at home. The evening complimentary meal is wonderful as well as the early morning breakfast.

3 weeks ago

Had a good stay. The hotel was quiet and close to major roads. A few good restaurants are nearby. I had my service dog with me, and his only complaint is that the grassy dog relief area is very small.

a month ago

My stay had its ups and downs. Noemi was an absolute gem she made me feel truly cared for after a rough day. Her kindness and thoughtful gesture of offering snacks (when she didn’t have to) really brightened my mood. On the other hand, my interaction with “Perla” (if that was really her name) - the lady working the front desk on the morning of January 5th - was disappointing. I called the hotel while driving back to Houston to ask about my bill. Perla answered the phone, and I asked her why there were two charges on my card, including one for $15. While she listed the charges, she didn’t clearly explain why there was a separate $15 charge. The signal on my phone was cutting in and out, and I told her I couldn’t hear her well due to the bad connection as I was driving. Instead of understanding, she told me in a rude tone to call her back when I wasn’t driving and added that she didn’t appreciate being yelled at and hungup thw phone. Despite my explaining that the poor signal might have caused any misunderstanding, she continued to accuse me of yelling at her, which was completely uncalled for. Noemi’s warmth and exceptional service were a highlight of my stay, but Perla’s unprofessional and accusatory attitude left a lasting negative impression.

2 months ago

This was one of the best hotel stays I've had in years. The suite with kitchen was well appointed, clean and had a huge shower. The service was excellent and this hotel is pet friendly. I will stay there again the next time I visit El Paso!

a month ago

From the check in process to the checking out, everything seemed great for what I was using the hotel. I was able to talk with the front desk daily and ask for items they had for guests. I was also able to ask for recommendations for nearby restaurants and their input, was on point.

2 months ago

Was a great weekend, very confortable, Excellent treatment from the hotel staff. Just one detail that made me feel uncomfortable was finding my vehicle hit in the parking lot. I hope it was not intentionally caused. Apart from that bad experience, it was a good experience.

3 months ago

I throughly enjoyed my stay. The bed was very comfortable, the AC worked amazing. The staff was very friendly. Only thing I would say would have a continental Breakfast but the grab and go muffins were good.

5 months ago