Courtyard Lubbock Downtown/University Area

Good location relative to campus, although not walkable to any restaurants. All the staff from front desk to the bistro were supper friendly and helpful. Rooms were clean and actually ready a little early which was nice.

a month ago

I stayed at this Courtyard for the first time and last time. The room was in poor condition for it to be a fairly new hotel. Here are some issues for the room I was in for the 2 days. 1. Main big bathroom light didn't work. Had only a small shower light so the bathroom was fairly dark for 2 days. 2. The shower drained really slow. When I was done in the shower there was still about 2-3 inches of water slowly drains. Had that for 2 days. 3. Tried to call the front desk with the room phone. The headset didn't work so had to yell thru the phone base speaker to tell them about the issues. That was never fixed in 2 days. 4. No where to hang your clothes in the bathroom. The door clothing hook was broken off so just hang them on the door knob I guess. LOCATION? LOL The hotel is slid into the edge of a residential housing area. Not the nice house on the nice side of town. It is a little bit a rougher part of town houses. MAKE SURE TO GOOGLE MAP THE AREA.

a month ago

Recently updated, clean modern rooms. The TV is a downside...small, low brightness, and slow with few seconds remote control delay. It's close to my work and has places to eat nearby with easy freeway access.

3 months ago

The room was pretty nice but the tv was not working. When we got to the hotel there was nobody at the front desk, and one of the elevators was not working, they have an electric vehicle charger but is not free, the area is not nice and isn’t walking distance of restaurants, it’s not a bad hotel but overall is mediocre

a month ago

DO NOT BOOK I could not be more disappointed with my last stay at the Lubbock Marriott. Someone was given a key to my room at around 1am Monday morning. Fortunately, I had the lock set preventing access. Soon after my phone in the room rang. Nobody said anything, causing some more panic. We called the front desk, and I was not answered. We switched to the cell phone, and that was answered. Turns out someone was given the same room as us. Instead of an apology, Max, I believe is his name, argued with my wife saying we were in the wrong room. 208 do be exact. I didn't go to any room other than what was assigned to me as well as the key card let us in. After arguing with my wife, telling us we were in the wrong room, I get dressed and headed down to speak with the front desk. I was treated with nothing but disrespect. Max spun his monitor around with an attitude of a child saying I was in the wrong room. He never said sorry or that a mistake has been made, he just argued with me saying again, I was in the wrong room. I showed him the key card envelope with the room number printed on it, and he argued. Very disrespectful and rude. This is a safety hazard. Had it just been my wife, I am not sure how much more stressful that could have been. Room access was granted to someone else, and I was blamed? Unacceptable. I have called customer support and have 2 cases open to resolve this issue. My wife and I both travel often and use Marriott exclusively unless it's not an option. She currently has no less that 5 trips remaining this year for her business, and I travel often as well. This is a bad look for Marriott. I have never been treated this way before nor accused of wrongdoing for someone else's mistakes. Not sure who or why this person decided to be argumentative with us and tried to tell us it was our mistake, not the hotels, calling our room, not saying anything or answering when we called form the room phone but answered when we called form a cell phone. This caused even more fear as we had no idea if we were victims of an attempted robbery or worse. Not a way to wake up at 1am. Had the front desk simply apologized, said it was a horrible mistake, I would have moved on. My wife is still very upset as am I. She is currently in a Marriott as it was already booked, but her and I are ready to change loyalty. I was refunded for the room in question, but not refunded for the points on an additional room that I was told we would. The management seems to think that was not agreed upon. Refund took just short of a month. Now to find a different Marriot in Lubbock. LIFETIME Platinum Elite. This is the only Marriott I have ever left a less than perfect review.

4 months ago

I have stayed here twice. Both times the rooms have been clean. This last visit we stayed in room 321. Both Queen beds were horribly uncomfortable. The mattresses had nothing left but springs. I could not move without the coils making noise. The mattresses are worn and need to be replaced. I had two really tough nights of sleep and left with my back aching.

5 months ago

I stayed at the Courtyard on a business trip to Lubbock. There are two Courtyards in Lubbock. This is the more recently renovated hotel of the two Courtyard hotels.||||Physically, the hotel is a late 2000s or early 2010s iteration of a Courtyard. It doesn't have the newer building design. But it was renovated somewhat recently. I last stayed here in 2019 before the renovation. The renovation was done well. Both in terms of construction quality and the overall quality of rooms.||||At check-in, I was never addressed by name and never thanked for my Bonvoy elite status. I was, however, upgraded to a suite. But the front desk clerk told me the suite was a handicap suite. I declined the suite upgrade and then was assigned a regular king room. I guess no non-handicap suites were available. I chose the $10 daily credit for F&B over the points. I was told the credit couldn't be applied to alcohol in the bar. When I questioned that, the front desk clerk conferred with a manager, and I was told the credit could be used for alcohol.||||The rate I booked included daily breakfast. I had to push hard to receive this. The front desk and bistro wanted to only provide me with a $10 daily credit even though I had already chosen the $10 daily credit. ||||The room was clean, quiet, and reasonably well-appointed. There were plenty of outlets, both electrical and USB. The TV, however, was small—maybe 40 inches—and it was hotel. The sticker on the back of the TV said it was a 2014 model. So it's a 10-year-old TV. Most hotels, including new or newly renovated Courtyards, have 52- or 55-inch TVs. ||||On the cleanliness front, housekeeping does an excellent job. This was one of the cleanest Courtyards that I've stayed at in a long time. However, one small issue was the walk-in shower. There were signs of mold or mildew along the half-glass wall.||||In terms of amenities, the shampoo, conditioner and body wash are in wall-mounted dispensers. A single bar of soap was provided at the counter. No lotion was provided. I asked the front desk for lotion and was told the hotel is not required by Marriott to provide it. I saw several other guests ask for lotion.||||The hotel has a nice patio and outdoor pool. I didn't use either because it was November, but I assume the pool is heated since it was still open. I imagine both are popular in the summer.||||The gym was modern and well-equipped.||||I had breakfast and also drinks and dinner at the bistro in the lobby. This is the bar/restaurant. It's open for breakfast and then again from 5 pm onwards for food and drinks. It's the standard Courtyard menu. However, a few things on the menu were unavailable. They seem to have supply issues. That aside, they did have several wines from Llano Estacado, a local Lubbock winery. I really liked that they were serving local/regional wine as opposed to mass brands. The Llano Estacado wine was by the glass, which was nice. Adam S at the bistro, who seemed to do double duty as bartender and cook, was excellent. He should be working at a real bar/restaurant. His talents are being wasted here. I had a caesar salad with grilled chicken. The overall size was a little small, but the lettuce was fresh, the chicken was okay (even though I'm sure it was pre-cooked) and the shredded parmesan cheese was better than powdered parmesan. At $19 it was probably $5-$6 overpriced. Basically, it's a bag salad from Walmart with chicken added. No incentives are offered for the bistro. Not even a happy hour special. So, most guests don't drink or eat at the hotel. In the morning, I had a large coffee and two eggs with rice and kale. $21. My rate included breakfast. So, I didn't have to pay. But that's expensive. Most guests didn't seem to eat breakfast at the hotel. Like dinner, prices are expensive for what you get. On the whole, the food and drink options were just lackluster. They have a bistro because Marriott requires the Courtyard brand to have one. They're making no real effort and the prices are so high that most guests go elsewhere. It's like they don't actually want you to eat or drink at the hotel.||||In the lobby, there were no local newspapers. I didn't even see any local Lubbock tourism information.||||All things considered, Lubbock doesn't have many great hotels. The Courtyard is one of the better options for a chain hotel, although the Hyatt Place has a better location for those needing to be at the university. The best hotel in town is the independent Cotton Court. You only stay at the Courtyard because of Marriott points or corporate contracts.

5 months ago

Great place to stay! Lee at the front desk was super helpful and very accommodating! After calling multiple hotels in the area we chose Courtyard Lubbock because of Lee at the front desk and her ability to accommodate our needs! Thank you!!

2 months ago