SureStay Plus by Best Western Lubbock Medical Center

Front desk worker was very nice and formal at entry!! Easy check in process and big parking lot!! Only complaint is a bug in the room that ran across the dresser back behind onto the floor. I hate bugs it was midnight and i held in my scream lol, thankfully my husband killed the bug. Unsure how to go about this… Room 111 by the way nice room and cool view on the pool!

a month ago

The room was neat and well maintained the staff does a remarkable job. Plan to be back next time. I’m amazed and humbled by their dedication. May God bless this business. They are honest and reputable. Thank you!

a week ago

May this be a warning to all, do not stay here. The mental trauma I endured has ruined my view of 3 star hotels. Here’s a rundown: The first night I returned to my room and the safety lock on the door had moved itself from the door closing earlier. I stood outside my room for 40 minutes while the staff worked on getting it open. The staff was sick and coughing, less than eager to help with simple requests, and the “commodities” are bare minimum as if they have them simply to check a box on their advertising. The building and rooms are decades past due for updates and maintenance. I avoided eating their breakfast because it looked like it’d give me cancer. Stay away.

2 months ago

Manager Jay Patel raised his voice to me after I complained about no hot water and the toilet running all night. Total rip off place. DO NOT STAY HERE. They are liars and this place is a complete DUMP. But at least I got to hear ambulances and a dog rt next door bark ALL NIGHT.! Pay $ 10 more and stay anywhere else.

2 months ago

Positive: Good location and was clean. Negative: We had a two year old that we borrowed a motel pack and play for. The motel had no sheets available when we asked for such to use in the crib. I was shocked. Thankfully, there was a blanket in a closet we used to line the pack n play?s bottom.

6 months ago

It was terrible, I do not recommend it and they did nothing to remedy my problem, which is that the inhabitants of the room next door had music at a very high volume and also terrible cleaning service and the smell of the rooms. I had to look for another hotel at midnight.

a month ago

For an older hotel, it's in great shape. The rooms are clean and the bathrooms are clean. The pool seems to close pretty early for the season. The temperature was in the mid '90s but the pool was already closed for the season. But it's been a great experience.

6 months ago

Positive: Checking out Negative: Everything smelled. The room was gross. Breakfast was no good and made my daughter have stomach pain, which she usually doesn't. Staff wasn't rude but they weren't friendly.

5 months ago