The Finger Lakes Lodge

I was attending an event in the Canandaigua area and booked a room at The Finger Lakes Lodge because of it's close proximity to the event. After checking in I entered my room and detected a faint smell of cigarette smoke even though it was a non smoking room. The smell wasn't too overpowering so I decided to ignore it. The next thing that I discovered was that there was no soap in the bathroom. Fortunately the front desk was still open and the lady there was able to find me some soap. There also wasn't any facial tissue in the room but I worked around this by using toilet paper. ||That night when I took a shower I noticed that one of the towels was blood stained. There were several bath towels available so I used a different one and prayed that it was clean. As I took my shower, I realized that the tub was not draining. By the time I was done, I was standing in three inches of water. I tried to report this the next morning but the front desk had not opened yet when I left for my event.||Another problem that I encountered was with the wi-fi. My first night in the room it worked, although very slowly. The following morning and evening it would not work at all.||In addition to these things, the room had no phone,clock,coffee maker or ice bucket. The room had an adequate number of chairs but they had upholstered seats that all had some kind of dark stains on them. I was glad I didn't know what caused them.||The room, while not a total disaster, could use some spiffing up. There were several signs of low budget maintenance.||It is a certainty that I will not be staying at this Motel again.

9 years ago

I waited until the last minute to book a hotel for a local wedding, and seeing it was for only one night and there was a room available I grabbed one at the Finger Lakes inn. At first glance it looks alright, but as soon as I entered it had a weird almost moldy smell. I also saw that one of the glass panes was cracked. The room was not stocked at all, as I had to go to the front desk to get toilet paper for the room as it was empty. Lastly there were brownish stains on the sheets. To be quite honest, I got what I paid for and learned a valuable lesson, but I hope you will learn from this instead of the experience.

8 years ago

Sad, but... this was a horrible motel for us and here is why. We found this motel on google and the photos looked good. We called and was greeted by "The Finger Lakes Lodge" over the phone. We booked a room for 6/6/2015. When we drove to the motel, we immediately recognized it from the online photos. Acceptable. When we checked in we were told that we had to drive several blocks and several turns to a different location called Cedar Lodge. We asked why we were booked somewhere else and told "No reason." I asked if we could change and was given an odd look, but told we could if we wanted to. We should mention that there was not one car in this motel parking lot by the office and it was 2:30 pm. I asked if the rooms are as nice and told yes. Trying to be agreeable, we decided to stay with the assigned room. We then drove to the other location and the first thing we noticed was the sign offering Student Housing and no office. We had to carry our suitcases across the unpaved loose stone common areas to our room. Upon entering, we felt the darkness and immediately noticed a very strong, sweet odor. We opened the only window for an hour, but the odor remained just as strong. In hindsight we hope the smell was not from insecticide and that we were not exposed to something terrible. The smell was very strong. The layout of the room was odd. There was a four legged shelf unit with two shelves and cutouts in the back for electric cords. Unuseable for us, maybe a student could use it for books,etc. The small TV was in a far opposite corner from the bed, at the ceiling. The TV was so small, maybe 20 inches. We could not read the writing on the news channels. And we had to keep our heads turned far left to watch. Our bathroom had a 32 inch square shower ! No bathtub for $115. a night. We are both slender so luckily we were able to take showers. The linoleum floor had a corner at the shower that was curled up at least an inch, making it an unclean-able, unsanitary area. So we went out to dinner and returned. Wow.... We now find, upon returning, a man charging $10 for parking spaces in our parking lot! He is selling parking spots to concert goers right next door at the Constellation Marvin Sands Performing Arts Center. We found the last three parking spaces at the far end of an adjacent stone parking lot. Now we had to walk farther across this stone lot with strangers (concert goers). We now were left wondering about the security of our automobile. And also our personal security. These concert goers had nothing to do with this motel and were unknown to the motel. Inside our room I now realized that the door did not have a secondary inside lock for additional security. And the only lock was a keyed lock. The keys can be copied or stolen. Not the modern electronic keys that can be changed for each new customer. I travelled for a company for 30 years. One of the hotel contract requirements was a secondary lock inside the room and accessible only from inside the room. If this lock was found to be missing, we were to tell the front desk that a new room was necessary. Period. So now I am in a room without a secondary security lock in a building with concert goers every where, no fences and no motel personnel in sight for security. Wow. We will add that our second income is from student housing and this housing would not be acceptable to us. Not for young students. Not nice enough and not secure enough. You decide.

10 years ago

Room had two double beds and was supposed to be non-smoking. One bed had springs sticking up all over the bed. You could not sleep in it. Room was permeated with smoke although the room was supposed to be non-smoking. Clicker on TV did not work. When I called after 8 PM, I got an answering machine but no return call.||I couldn't wait to get out of there in the morning. DO NOT EVER STAY AT THIS MOTEL!

9 years ago

I like to stay here when going to concerts at cmac. Staff has been good. Average place; location is best and prices are reasonable. They park on property for concerts at cmac (could be a good thing or a bad thing) I like the "party" before shows. All in all, I've been happy with this place and always return. Online reservations would make it easier.

8 years ago

I made a reservation the day of and when I arrived there was nobody there. Upon calling I was very casually told by whom I believe is an employee that there were no rooms and sorry. I had no explanation as to why I was able to reserve a room and no real understanding of what happened.. I think in this situation the owner should have contacted me directly and offered some sort of resolution. If you're going to have rooms listed online as available and people are going to drive in you should make sure that the websites you use are up to date. This was extremely frustrating.

9 years ago

Our romantic getaway was a home run. Love how we felt way back in the country yet still in a modern atmosphere, The food was to die for, each night something differenty to liven up our taste buds.... Definitely planning another trip!

10 years ago

Awful. Worst place ever. Don't go here. Management is horrible. And the place has bed bugs my boyfriend and I have bites all over our bodies it's disgusting! I would go somewhere else cause this place ain't worth it. Was advertised on Craigslist as a studio apartment with a full kitchen and me not knowing what the place was exactly I believed it but when I got there it was clearly nothing but a hotel room definitely was not no studio apartment as advertised...

8 years ago