The Club at New Seabury

I recently stayed at New Seabury on September 25th and while the location and amenities are wonderful, my experience with their customer service left me disappointed. Unfortunately, I mistakenly left a very expensive face cream behind in my room. I realized it shortly after checking out and emailed the hotel that same day. When I followed up with a phone call the next day, I was told the item wasn't found in the room.||I find it difficult to believe that it simply disappeared, given the exclusive nature of the club. While I understand that mistakes happen, I expected better service from an establishment of this caliber. A simple effort to investigate further or show a little more concern for the situation would have gone a long way.||It’s a shame that such a beautiful place doesn't match the level of care in customer service. I expected more and am very disappointed.

5 months ago

My wife and I go in February most years. The units are nice and roomy (about 1100 s.f.). Front desk staff is helpful and very nice. It is within half an hour of any of the places we like to frequent on the Cape. We have found, over the years, a unit or two that might be in need of a little updating, bit overall our experiences there have been very positive.|Very well equipped kitchen, a bedroom up and a bedroom down, fireplaced L.R. Just a terrific place to skip down to for a little winter getaway an hour and a half away from home.

10 months ago

Absolutely beautiful location. The grounds are lovely. The service is only ok. My husband and I have been looking forward to our stay here for months. We booked a two bedroom condo at the rate of 800 per night - mistakenly assuming it would look like the photos we viewed online. It’s way small with only the bare minimum of amenities. Forget about cooking on the 2X4 kitchen - barely equipped much less counter space. No outdoor grill however an outdoor table. Consider the unit a 2 bathroom hotel room. We had to buy a fire stick as the antiquated Tv only offers 3 channels - bare bones cable. My husband called management to see if we could check out early - management was snooty and offered us a whopping 250 dollars off our 5600 dollar stay. (Plus, plus, plus) My advice is to find a beautiful VRBO but stay away from this property.

a year ago

We stayed in one of the quarters house. And we were impressed over the quality and equipment.||A family of 4 adults - master bedroom upstairs and another with two single beds downstairs. Close to the golf course which is superb. The maintains at the house were excellent-

a year ago

We had booked an accomodation for 6 persons and clearly stated the number of arriving guests. However the house was neither equipped nor ready for 6 guests: e.g. The house only has 4 chairs and the sofabed wasnt made up. We immediately called the reception, which was around 7 pm. Despite several calls the service staff did not work on any kind of resolution and left us stuck with the situation. We ended up covering the kids with towels. Absolutely not acceptable. Plus from the photos you get the impression the houses are beackfront - unfortunately the sea is nowhere close/walkable. Very disappoiting. We had contacted the accomodation directly after checkout but up until today (2 weeks ago) nobody has responded despite an auto-response.

a year ago

I was a guest at a wedding here and let's just say this place is sprawling and huge. I found my way, but there were two areas called the "Club at New Seabury" on this huge campus. Many people went to the wrong place or got lost. This is definitely a touristy destination and I felt a little silly walking around as a Massachusetts resident. Not to say it isn't nice. I didn't stay here, so I didn't rate the rooms or service. The wedding was great even if the FOB had a terrible speech. Food was excellent 👌Wedding coordinator was top notch.

a year ago

We were very disappointed in the accommodations (2 bedrm/2 bath), but enjoyed the Beach Club and Athletic Center. The unit was clean but spartin: no board games, limited TV channels. We were there for 7 nights, and expected basic supplies to be furnished as in comparable vrbo's. No laundry detergent, 2 dishwasher pods, 3 garbage bags. I repeatedly called housekeeping but never received ample supplies. Food was good but poolside service at the Athletic Center was consistently horrible. Twice we had to go "find" someone to provide menus; then again to take the orders. Food service management is non existent. Overall not a good value at $750/night plus $100/night in taxes.

2 years ago

We thoroughly enjoyed our stay in our vacation rental within the Private Beach community of Maushop Village within the Greater New Seabury neighborhood. Our family vacation allowed us to enjoy days spent at the shared private beach, where we could walk to The Club at New Seabury and Popponesset Marketplace. The ocean view vacation rental that we stayed in was about 400 ft. from the stair entrance to the beach and had everything we needed to have a great trip. The mini-split air conditioning, two patios, and washer/dryer were great amenities to have when spending the week at the beach. We loved riding bikes as a family and taking walks through the village.

4 years ago