When In Gurgaon - Suites

A 2 day stay for a birthday which was marred by one problem after the other. An electricity problem which the guests were told nothing about led to my plugged in device going up in smoke due to the overload, which included a smartwatch, Alexa smart speakers and my laptop. Random bulbs and AC inside my room also burst, and even then we had no intimation about what was happening. While the staff was friendly, it is just unacceptable that I had to endure a financial loss of more than Rs.30,000 without any repercussions for the hotel. Trust me, I even had to pay money to the hotel after this situation. The management of this situation was just immature and reckless as they first moved us to a higher floor, before asking us to shift again to a new property at 1am. We had to move our heavy luggage up and down 3 floors as there was no electricity to use the lifts. If that wasn't enough, the new property we moved to had a bug problem in the washrooms, where we couldn't even stand without stepping on a bug. I mean I would have requested a full refund if it was on me. But this should not happen in what seemed like a well run hotel.

a year ago

Excellent location, very spacious and good for someone looking to stay for good 1-2 weeks.

6 months ago

We booked luxury suite which was good. The room was clean but certain things needed attention like tv was not working as the subscription expired and washroom was not very clean. We were provided with just 1 towel even when we booked for 2 people, hot water tap was also not working. Getting so many things sorted after long tiring journey was bit irritating. Still overall experience was good. (Food served was homely- another positive)

5 years ago

My family always resides in When in Gurgaon when we are here for holiday trips or for medical check-ups. I have tried several places in vicinity of Med City but this place out beats other by class, ambience, location, service and hospitality. Rooms are spacious, price are just about right. Food is good. Anish, Front Office Manager, has been wonderful help with great attitude. He has been our quick solution for everything we need and has made our stay very pleasant and worthwhile. This also goes for other staff members as well.

7 years ago

I found them to be the best serviced apartments in town. Friendly staff, good custom made food make it the ideal place to stay. Like to thank Danish and his team for warm hospitality and always willing to help. We stayed here for 25 days.. kids also loved it.

7 years ago

It was my first ever experience to visit India. I was travelling alone and because of this fact, I was quite nervous. I arrived in Delhi and had already booked my accommodation with when in Gurgaon suites before I arrived. The staff were extremely helpful in getting me a taxi from the airport. Mr Anish Thakur was the front office manager and he attended to me with a very friendly manner and was extremely helpful during my stay. I wanted to do a tour of Delhi and the owner Mr Altaf Ahmed arranged everything for me taking great care with incorporating all the locations that I intended to visit in the day tour. The whole experience at when in Gurgaon suites was a superb introduction into the hearts and minds of the people of India. I will definitely reccommend this place to any first time travellers or anyone for that matter.

6 years ago

The location of the hotel is in South City which is quite peaceful location, there is small market nearby if one needs to get bits and bobs. Metro station is nearby 10 min walk or short rikshaw drive away. The rooms are really big and the place is kept very clean. Staff was very helpful (though quite few of them could not speak much of English). Food was good and never had any issues. Only thing which I would criticize is that the card reader did not work and I had to go to cash machine to take cash out and carry around quite a bit of money.Other than that I found the place really good.

9 years ago

The hospitality and overall service of the staff was phenomenal. They went out of their way to satisfy all my needs regarding my stay there and as a female traveller travelling alone to India, it's been a good start to my trip. I will highly recommend staying here.

6 years ago