Townhouse 032 Galleria Market Near Golf Course Road

I booked the hotel through the oyo app, while the time of check the receptionist denied the check in by saying that this booking cannot be confirmed. Another person sitting there seems to be the owner of the property and is very rude to me. After many conversations with oyo customer care , he allows me to stay in the property. Now the story begins here, after reaching the assigned room, the room was very smelly (strong smell of toilet), I asked him to change the room, again he denied and said we can't change the room. Believe me no one can stay with that strong smell for more than a minute. TV was not working and there was no remote, I asked him to provide the remote again and he denied it. Pillow cover and towel was very very dirty and having many dark colour spot, I asked them to change it, he said okay we will change it. But after many reminders I did not get any thing. Seal was broken for the complimentary water bottle. I checked into the hotel around 3 pm and checked out at 6 pm. Staying for 3 hours seems like we have stayed here for many years. And booked another property for the pleasant stay. Please do not book this hotel.

2 weeks ago

I do not have 0 rating option hence giving 1 star. I stayed here for a day and rooms and building what is shown on photos are very different. Looks like photos were taken 10 years ago. Room was dirty, small cockroach roaming around. Linen sheets had holes, pillow covers were dirty. Bathroom was smelling and due to which room was too. Bathroom tap handles were broken. I WOULD NOT RECOMMEND

a month ago

First of all the location was very far from any kind of transportation. The Check In experience was worst. Our booking was shifted to this hotel due to some very stupid reason. So, the receptionist demanded extra money for check In. They didn't allow us for outside food and the hotel's food was very expensive. TV was not working properly. Service was too slow even though the water facility was not available there. They even charged for water. Average property with worst staff.

3 months ago

Sure! Below is a formal complaint note that you can send to OYO's customer support or guest experience team: --- Dear OYO Customer Support Team, I am writing to formally lodge a complaint about my recent experience with OYO Hotels. My stay was deeply disappointing due to a series of issues I encountered, including misleading room descriptions, miscommunication regarding my booking, and inadequate customer service. Details of the Issue: 1. Misleading Room Descriptions and Amenities: Prior to my stay, I reviewed the room details on OYO's website for the hotel I booked. The listing mentioned various amenities, such as a mini-fridge, tea kit, TV, and other essential room features. However, upon checking into the room, I was shocked to find that many of these amenities were missing. The room had only a TV and a kettle, which was not as advertised. This discrepancy between what was promised and what was provided was extremely disappointing and misleading. 2. Inaccurate Room Pictures: The room images on the website were significantly different from what I found upon arrival. The actual room did not resemble the photos at all, leading to further dissatisfaction and frustration. 3. Booking and Payment Confusion: I called the OYO helpline before booking to confirm the suitability of the hotel for my parents, as I was traveling with elderly individuals. I was assured by the representative that the hotel would be comfortable for us and that all listed amenities would be provided. I also paid for the room in advance during this call. Upon arrival at the hotel at 10 PM, the front office team informed me that they could not find my booking and that there was no record of my payment. I was told that two unpaid bookings were linked to my name, despite my having paid for the room earlier that day. This caused significant inconvenience, as I had to wait for over an hour in the lobby with my elderly parents, who were visibly uncomfortable. 4. Inadequate Customer Service: I called the helpline again, and a guest experience manager apologized for the inconvenience but failed to provide a satisfactory resolution. Despite clearly communicating the urgency of the situation and requesting to speak with a senior manager, my request was not fulfilled. I was left waiting with no clear resolution in sight, which only added to the stress of the situation. My Expectations: I understand that not every hotel experience can be perfect, but as a paying customer, I expect transparency, accurate information, and timely assistance, especially when traveling with family. Unfortunately, my experience fell far short of these basic expectations. I kindly request that OYO address the following: 1. Investigate the discrepancies between the room amenities and pictures listed on your website versus what is actually provided. 2. Look into the communication issues with your helpline team to ensure that guests are receiving accurate and clear information before booking. 3. Review the payment and booking system to avoid confusion and ensure that customers’ payments are properly recorded and acknowledged. 4. Provide compensation for the inconvenience caused by the numerous issues I encountered, including the delay, miscommunication, and lack of appropriate assistance from your team. I look forward to your prompt response and resolution to this matter. Please consider this as an opportunity to improve your service and restore customer trust in your brand. Feel free to customize the details as per your situation and send this to OYO's customer service. Hopefully, they'll address the issues you've raised and provide an appropriate resolution. Do not choose they are cheated with customer

a month ago

Pathetic place: Full of cockroaches. Do not waste your money in the greed of location. The rooms were tacky, smelly and not good to stay. The bed and walls are full with cockroaches and mosquitoes. It was my mistake that I came here. The only good thing is the closer vicinity of Galleria. Rest all is crap. Spend more to get a better accommodation.

4 months ago

Worst experience, they asked more money to stay next day according to the first day. I want 2 pillow extra due to some medical reason because i have to sleep straight, but tge not even provide extra pillows. Rooms are not clean, poop of rats is there, very disappointed.

3 months ago

My experience at this property was utterly disappointing and frustrating from the moment we arrived. Despite arriving at 4 PM, our room was not ready. To make matters worse, during check-in, we were informed that the room rates listed on OYO were not honored and demanded an additional payment. After a wait of 20-25 minutes, we were finally given a room that bore no resemblance to the photos on the app—it was tiny, cramped, and reeked of a foul odor resembling sewage. The bed looked as though it had just been vacated and hastily remade. Unwilling to stay in such dismal conditions, we immediately requested a refund. Instead of understanding our concerns, the staff member on duty was dismissive and rude, citing hotel policies rather than acknowledging their shortcomings in service and accommodation. Overall, it was a complete disaster. I would strongly advise against booking this hotel based on my experience, as the reality falls far short of the expectations set by their online presence.

6 months ago

The ac wasn't working when i ask the staff about that they told me that they'll change the room then they told us that room is not available and then was alloting room in a different building also at the time of check out the staff took extra money nd told me they'll refund it and now they're not even responding. Soooo unprofessional staff seriously avoid these kinda hotels!

a month ago