Hotel The Oak Valley Mcleodganj by MNP Hotels

I’ve stayed in many hotels, but this was by far the worst experience I’ve ever had. From the moment we arrived, the staff seemed uninterested and unhelpful. However, the real nightmare began when they had the audacity to ask us to carry our own chairs from the second floor to join the bonfire (which was ended within 15 mins after promising for 1.5 hours) ! That’s right—guests were being asked to transport furniture, something completely unacceptable and absurd. When we politely complained about this ridiculous inconvenience, the situation escalated quickly. Instead of addressing the issue professionally, the staff (Nikhil, calling himself as the manager) became hostile and aggressive. To our shock, he brought few men who were ready to physically confront us, as if we were the ones in the wrong for simply asking for basic service. We felt unsafe and intimidated for the rest of our stay. The entire experience was unsettling, unprofessional, and downright scary. This hotel clearly lacks any sense of customer service and treats their guests with disrespect. If you value your safety and comfort, stay far away from this place.

2 months ago

Excellent rooms, best service, very humble and supportive staff members, very tasty food, must visit 🙂👍

a week ago

Food 5/5 Hospitality 5/5 Location 4.5/5 Hot water 5/5 Staff : polite , happy faces and helpful. They provided hot water for drinking too as and when we asked for it. Near to bhakshu nag temple and waterfall

a month ago

Amazing tasty food good behavior staff My experience iind time at this property and I want again next time this property Thanks mr. Nikhil

a month ago

Best view for a room like this. Near and hygienic washrooms. Affordable but poor service.

2 months ago

The Hotel is very good and also staff is also very cooperative. The Hotel location is also very nice. We lived there with our family for 1 night and we created lot of memories. Overall Hotel is very nice ❤

6 months ago

The hotel was nice and room was fine for a few nights the service was a little poor but food and nature around it was a cherry on top

6 months ago

The hotel was good for me as it was in bhagsu naag not McLeod Gang ( which is a short 2k walk through the woods) but for me much too busy & clogged with traffic. Staff were very friendly with good English and helped me a lot with getting about. Room was clean with hot shower, comfy bed and a balcony. Special shout for Vicky and manager Nikhil .Recommended.👍🌳💚👏

7 months ago