Hotel Moonlight

Service is zero and behaviour is very rude if you plan your journey then please stay in another hotel. Booking date is 25 to 27 sep and 5 rooms with an extra bed. At that time they refused to give an extra bed even though we already booked. And there are no water bottles or any kind of services provided by hotels. And at the time of check out your boy behaves rudely about the payment is not done by your tours and travels so you are not checked out without payment. And our luggage is not properly handled by the boy and behaves very rudely with our female family members. Please try to simplify your hotels rules and regulations and provide the good experience to customers so they can reference your hotels to other family members for stay and enjoy.

2 months ago

It's not a hotel it's a haunted place Semi nude pictures of women on wall In room a girl painting with a candle.lamp I stayed here only for one day at night I call reception and asked for a blanket after 15 min gate guard in a blue dress come with blanket. No staff and No reception man at night. I

3 weeks ago

Writing this feedback @ 2:00am. The reason are mentioned….This hotel is not recommended for overnight stay. Because of the mosquito bites can’t sleep, maintenance and cleaning are very poor, smelling like KSRTC public toilets, Very congested parking area. I think this place will work for some college students only at morning.

3 months ago

The hotel is being managed averagely. Rooms were ok, AC was dipping water. The service people were not ready to address any concern. They provided one complementary water bottle for the day and not ready to give more even if we told them would pay extra. It does not have own restaurant, but they provided complementary breakfast at a restaurant exactly opposite to hotel. Location is excellent, walkable from kovalam beach.

8 months ago

We stayed in room no. 402, room is pretty basic, but bathroom is big. Hot running water available. The elevator is not there, a problem for older people. Parking space available. The price is a bit high. The beach is in walkable distance.

10 months ago

Great location. Parking facility is an added advantage. Very clean and neat room. Well maintained property.. Very friendly reception staff. Nice swimming pool. Only some rooms have the sea view but all are the same size and facilities. It is excellent with facilities for this rate. The only negative is the delay for food service at the restaurant. The shortage of workers at the restaurant is visible. Overall my stay at Hotel Moonlight is excellent. 100% recommending.. 100% value for money...

a year ago

This place is a relic of its former self. The restaurant is outsourced and not part of the hotel. To reataurant was not available to help with food for a toddler. At night our kid got strange bites on their face. Lots of mosquitoes flying around inside the hotel. This hotel is not set up in anyway for kids. The pool is available yet not clean. The staff are kind and refunded us for breakfast for not being available. The grounds guy is super kind and helped us with our bags. It may have been great years ago but for now, most certainly avoid this place

a year ago

We have booked a stay at Moon Light for 4 days. We have asked for a room with a sea view, but they showed a different room, and even though it's not good, and also the fridge is not working. We asked for another room, but they told us all the rooms were booked. Please stay today in this room, then change tomorrow, and we have accepted. The next day I asked to change the room, and again, they said no room is available, sir, and it will change tomorrow. This same answer happened daily, and due to inconvenience, it was nicely offered complimentary breakfast for a couple of days, but again, this promise is also broken. Nicely taking and cheating the customers once they get in and then checkout time was rude (like first you vacate the room without any pleasant word or decent talk 😡) . Finally, the room is not at all worth the price they have charged. It’s not comfortable to access the pool because it’s outside the hotel and inside the restaurant. The restaurant can be accessed by outsiders as well, and it’s always busy with customers because only one vegetarian restaurant is near by and all can view the pool. The restaurant staff was smaller, and food orders were always delayed, taking longer time.

a year ago