OYO Flagship Hotel Madhurapuri

The pillow covers were dirty, and both of us experienced neck pain after a nap. There was no water in the sink or commode, and no hot water was available. The property is not accessible for those with disabilities, as it lacks an elevator. The Oyo representative promised early check-in as a complimentary service, but this was done without consulting the hotel staff. This promise turned out to be false. I had a doctor’s appointment at 10:30 a.m. and requested a 10 a.m. check-in, but was informed that I couldn’t cancel my booking, and Oyo support ended the call, stating that "early check-in is allowed based on availability." This policy was not disclosed before payment, resulting in a disappointing experience. This was my first and last booking with Oyo, and I will not be choosing them again.

a month ago

Poor hospitality behaviour. Very bad customer handling. Never book if you come with family. Typical property

a month ago

I have already paid for my hotel stay, yet the staff at reception asked for an additional charge, which I consider extremely poor service.

a month ago

Its not a hotel its an old, abandoned apartment never book this no serve and no breakfast, I Booked unknowingly on 26th May and on reaching there the rooms and beds were also used and not even cleaned. I have booked this through AGODA and the reaching time itself i have raised the concerns with Agoda and the customer care attended he call but was helpless. SO DONT BOOK THIS EVER ITS NOT A HOTEL ITS AND ABONDOND APARTMENT

6 months ago

Me and my family reached their after traveling for 10 hours and in few minutes two rooms were assigned to us. But while we entered to our room arena we came to know that this was an apartment with three rooms and a common hall. And moreover common hall door can't be locked which made us discomfort. And even they had a comfortable staircase, we had to use a congested staircase for reaching second floor with our kids. When we opened room their was smell of cigarate and got some used cigarate pieces in bathroom. Main issue was when we were going to sleep we noticed that bed sheet was full of hairs and pillow covers were also untidy. Am sure that they have not changed the sheets and pillow covers when the previous guests vacated. When we raised this concern they came to room after 20mins and changed the covers but that were also untidy.And when we are staying with family we should have some privacy and security l, but here it was not guaranteed because at midnight one couple were assigned to the third room and this was not communicated from hotel reception side. And we have got only one AC remote for two rooms which was an insane. We booked this room due being listed in OYO but this hotel is totally a waste to stay with family and not worthy for Rs1500 per room. Please try to book any other hotel if you are with your family. 🙏🙏

a year ago

Very pathetic service, there's no hygiene

a month ago

Moderate at most in every aspect. Not recommended unless you desperately need a stay. This is an apartment turned hotel. not a hotel by design. each apartment has 3 room and each room is provided to each customer. we were three in a room and the extra bed provided was not clean at all. rooms are small and congested. AC was not working properly and was not providing enough cooling. toilet was pretty worn out. Use Swiggy for food. Parking is not sufficient.

3 years ago

Unpleasant experience while booking a room in the Madhurapuri Hotel, Kuthiravattom, Calicut. While we are searching for a booking online in the above mentioned hotel, they first showed a confirm booking so we reached in the hostel at the earliest but after reaching with my family the receptionist told the booking is already completed for the next two days (30 Apr 23 & 01 May 23). After transiting this much distance it was an uncomfortable incident for me and my family. Note: - Let the customers get an acknowledgement online about the availability. Behaviour of the hotel receptionist is dis comforting.

a year ago