HOTEL SUGAR PALM, GWALIOR

It was a family trip which was ruined.. small shady hotel.. Room full of small cockroaches .. very very ill maintained..bathroom leaking water.. bathroom window broken.. bad non functional latches.. These guys even charged for water.. REQUEST DONT WASTE YOUR MONEY FOR THIS UGLY HOTEL.

a week ago

Very poor management. The rooms are stinky, lacking ventilation. The linen they supply only after repeated requests is dirty. The staff is stubborn and quite unprofessional in behaviour. The hotel has no supply of hot water in the washroom. They haven't got a pipeline for it. They claim that they provide hot water bucket on demand. One has to be very careful about the bills. You may be charged for things which you never ordered. Upon pointing it to the staff at the counter, one often faces humiliation. It's better to go for other hotels which are better and reasonably priced too.

2 months ago

Pathetic hotel & services. We stayed here for 02 nights. The elevator was not working, so we had to climb all the way 03 floors in order to reach room, also the air condition was making terrible noise so could not sleep whole night. After the night rain, road was flooded with water, not enough parking space available. Not recommended for families. Worst service no room service, no cleaning, also exhaust fan in washroom is not working.

5 months ago

I stayed there for 2-3 days, as part of group booking 7-9July, had 10 rooms They have good rating (pics) of GoIbibo, TA, etc on reception. But basically it is not that worth it. Services of hotel services were sloooooow. They have restaurant, didnt ate there, So, can't much comment there. Rooms are not good condition, it's 1* hotel Lift was not functioning, and my room was on 2nd floor. Entire group suffered a lot, every time we asked hotel manager says "kharab hai" (not working) Next day there was some function on top floor in evening, suddenly lift became operational. And very next day, lift was closed.. when asked why not working, sir.. we told you it is not working.

4 months ago

Worst Service of a hotel I have ever experienced. They always have a laundary issues, no proper behaviour, no proper management. Rooms were dirty and no proper hygine.

a month ago

Overall good experience ..prices are negotialble....friendly staff...nice rooms..

2 months ago

Staff behaviour and room service is good 👍

a month ago

If I have given a chance, I would have posted negative rating. Service and staff were pathetic. False commitments given at time of booking room. Receptionist was rude. Told hot water will be available in morning from 7 to 10 AM and breakfast buffet will be available. Waited for hot water for 2 hours in morning and that too was provided by buckets after mutliple follow ups and no breakfast buffet were organised. Room and wardrode has cockroaches and mosquitoes. No toiletries given. Charged for water bottles more than MRP which should be complimentary at time of check-in. Not a family hotel, to be honest.

a year ago