Taj Usha Kiran Palace, Gwalior

Wonderful visit to the historic city of Gwailor and a memorable stay in such a historic residence while there. It is an ideal place to stay for an experience linking the hotel to the history of the place. Everyone on the staff was very helpful. The team who cleaned the room was eager to assist and Pavan in the gym/spa was very outgoing and looks after you diligently.

2 weeks ago

First time in Gwalior and at taj Usha kiran. We wanted to try some local flavours. Vandita was my server for a memorable dinner. She went above and beyond to accommodate our preferences. My mom and I both loved the spicy Kolhapuri paneer. Recommended

2 weeks ago

Very warm service and great food!|Ms. Soumya made our anniversary lunch a memorable day for us! |The hospitality of TAJ was evident during our visit. |Thank you TAJ UKP and Ms. Soumya|Special thanks to Mr .Vishwadeep Shakya for planning our day

2 weeks ago

Food & service were impeccable.. Saumya and Tanika are Rockstars at the Palace.. i wish them the best of careers ahead and may their tribe grow🙏 . I am looking forward to bring in few friends soon to savour Taj Usha hospitality . Taking back an experience that hopefully will bring me back soon.

2 weeks ago

The massage treatment at the Jiva Spa in Gwalior is one of the best massages ive ever had. Ambika, the masseuse was fabulous and very gentle, I was really pleased with the massage and would definitely recommend this spa to everyone I know, thank you

2 weeks ago

Typical snobbish snoots like all Taj hotels, treating Indians like second class people. I'm on a cross country motorbike tour and stopped here for lunch. I wanted to take a photo of my bike with the beautiful heritage palace building. I was rudely denied by all staff members from the guards to the receptionist to the manager. Tourist cars were allowed. Nobody spoke courteously, offered no apology or alternative, showed no empathy and acted only in a haughty impersonal dismissive manner in complete individualistic self-interest. This is the opposite of hospitality and I'm amazed at the sheer lack of training in decent customer service that the staff exhibited. Way to spoil a tourist's day. It's not even the photo, I would completely understand and be cool with it being denied. It's the dehumanisation and humiliation I felt that's hard to get over. Typical of these elitist hotels in heritage properties, made to feel like an unwelcome outsider in my own country.

2 months ago

This was a gorgeous palace and grounds with such an amazing staff. Soumya, Riya, and Sanny were some of the most helpful people ever and made my stay stress free :) They were always there when I needed help 😅 I will definitely be back here for any excuse.

2 weeks ago

My money was stollen in this hotel!!! I can not believe. We went to have dinner and came back to my room to find my purse and my wallet open. I have reported but they did nothing about it. I am still waiting security department watch its cameras and get my money back. Such a shame that the staff was so nice, it is this type of experiences that make you want to never go back to such places. Breakfast buffet was very limited and our air conditioning did not work. Would not recommend staying at this hotel.

2 months ago