Hotel Heera Palace

Poor Service Overshadowed the Meal I visited this restaurant hoping for a good dining experience, but unfortunately, the behavior of the staff left me very disappointed. From the moment we arrived, there was no greeting, no smile, and no basic courtesy. The service felt cold and uninterested, as if customers were an inconvenience rather than guests. Even though the food was decent, the lack of politeness and hospitality completely ruined the atmosphere. Dining out is not just about eating, it’s about feeling welcomed and cared for — something this place seriously lacks. I sincerely hope the management takes steps to improve staff training because no matter how good the food is, poor service makes it hard to enjoy. Until then, I wouldn’t recommend this restaurant to anyone expecting a pleasant dining experience.

a week ago

The food is good in taste. But sometimes they do confusions in food quantity. And the Buttler doesn't listen to what customers is trying to say. But apart from staff behaviour the food is really very good specially chinese startes.

2 months ago

We came from a long distance and also we wanted a good food, so we came this hotel, and the food came in time but the rice we don’t know how many days old was it also the mutton we took it was too old as it smells bad. After notifying this to waiter they took some sample after someone came who don’t behaving properly and the way of talking was so rude. Look by my perspective the waiter should listen what the customer are demanding. By my POV I’ll never suggest to have a dinner atleast not in this hotel .

6 months ago

Vary bad quality of food...foot smells very bad.taste is pathetic..it's very dangerous for health. .not recommended at all.

5 months ago

Non veg food quality awesome

3 months ago

Average place, I tried their mutton thali & it was ok in taste but served cold.

6 months ago

Very bad service & food

4 months ago

Good service and top class j1

a month ago