Hotel O SRH luxury Rooms

I booked 2 rooms for 4 guests for the 9th at this property through OYO. After a long 600 km drive, my friends and I arrived only to be told by the receptionist that there were no rooms available. Despite having a confirmed booking ID from OYO, the staff insisted that all rooms were sold out. When we asked to speak to the property owner, the person he connected us with was extremely arrogant. He bluntly informed us there were no rooms and even shouted at us to leave the property, challenging us to "do what we can." At the same time, a lady guest at the reception faced a similar issue and was also denied a room despite having a confirmed booking. This property's management lacks any semblance of business ethics and resorts to street language while interacting with guests. The owner behaved like a thug, denying rooms to ladies at night despite their confirmed bookings. We later discovered that they sold the rooms to walk-in guests or another group at a higher rate. I strongly advise not to choose this property under any circumstances, as you may deeply regret it.

a month ago