LA IMPERIO HOTEL

NOV 2024 - Do not make any booking at this hotel. We had a confirmed reservation, but when we showed up to check in, they refused us entry and told us that the hotel had been sold !! They were serving the customers who had already checked in but not admitting new ones. Fortunately we were able to get online ASAP and book a room at a nearby hotel. I explained this to the booking company and asked for a refund. Monitoring my credit card to make sure I get it back.

a week ago

La Imperio Hotel offers a perfect blend of luxury and comfort. With elegant interiors, exceptional service, and well-appointed rooms, it guarantees a memorable stay. The staff is attentive, and the dining experience is delightful, making it an excellent choice for travelers seeking sophistication and warmth.

3 weeks ago

WORST SERVICE EVER. I'm Monezza, 23 yr old girl from Bihar, This incident happened on 22 Nov. 2024 around 10 pm, I booked a super deluxe room through Agoda app and they confirmed my booking worth rs. 2078 but when I called the hotel for confirmation they totally declined this and told me that they are not taking any online booking anymore. I was so shocked and scared cuz it was almost midnight and I'm searching for some good hotels with limited amount in my hand and they told me that I'm not welcomed over there. I made a complaint on agoda app, they tried to negotiate with the owner but they're so rude they told them they are not gonna accommodate me by any chance. The app offered me 2 option re-locate or refund bcuz I'm so scared I do the refund but they told me it will take 30 days to debited the amount in my account because of the t&c of the app. I was already short in cash n this happened. I visited for the first time in aligarh and this is how they welcomed me. Worst experience ever.

2 weeks ago

No proper way of talking to customer by lady sitting in reception. Our room AC is not working then after she not consider it and charge full for the room.

2 months ago

They don't allow local IDs at all. The behavior at reception isn't so welcoming and looks rude and suspicious. And not even negotiable at any cost. They don't allow their guests to stay at night if they are from the same city or somewhere nearby.

4 months ago

We checked in but I was not satisfied with the room but Sumit who very politely took care of it and shifted me to a executive room which was better. The room service, cleanliness, hygiene were all up to the mark. Staff were very polite and helpful. Stay Arrangements for my driver were also provided by the hotel. Telephone etiquette and behavior was also polite and good. Overall my experience were very good and i had a great time here. Sumit, Tarun, Zoha and rest all the staff were very helpful and made our stay hassle free. Thanks 😊

2 years ago

It was a nice experience in La Imeprio. They have Nice Ambience, Nice food. They maintain good hygiene. I ate egg curry, paneer makhan wala, Kadhai Paneer, Dal makhani, Dum Aloo, Tawa Roti and American dry fruit Ice cream. Everything was good. Over all Rating Food : 8/10 Ambience : 9/10 Hygiene : 10/10

4 years ago

The duty manager was courteous and had positive attitude. The room was well maintained. Definitely would like to visit again. One suggestion, the parking area should be moreover need attention and a locking system or guarded.

2 years ago