OYO 92820 North Inn

Disappointed Long-Term Customer – Unprofessional Staff Behavior I’ve been staying at Swaroom Inn near Kamta Chauraha, Lucknow for over a year now. Despite some shortcomings in the past (AC not cooling properly, TV or geyser issues), I still chose them over other options due to convenience and loyalty. However, my recent experience has been extremely disappointing. I called for an advance booking for tomorrow and clearly requested just the basics — a properly working AC, TV, and geyser. To my shock, the staff responded bluntly, telling me to look for another hotel because they "can’t provide these things." This was not just unprofessional — it felt disrespectful, especially after being a regular customer for so long. Loyalty and trust should matter in the hospitality industry, but clearly, that’s not the case here anymore. I’m deeply disheartened and will now be exploring better options where customer service and respect actually exist.

a month ago

Rooms are not very clean. I was struggling with mosquitos the whole night. Washroom things were not proper like hand faucets. I could see long hairs 🥲 on the bathroom mat or around the bed and even on the bed mattress. It's a bit shady location, but it is easy to reach because of the high court on the opposite side on the main road.

7 months ago

Worst hotel and worst staff you can go with Its even worse than dharamshala No staff is supportive and they argue unnecessarily having zero knowledge of hospitality Toilet seat were broken ,spits all around no hygiëne and maintenance I don’t know what owner is doing with the staff

7 months ago

It's pathetic , - Mosquitoes all around - Bed sheet not changed in 3 days even after requesting it. - No swiggy / Zomato allowed - No replenishment of Soap & towel - Consistent stench and noise - Pathetic inhouse food

a year ago

Don't trust the pictures, check inside the room, you can see the ambiance of the hotel, it is a Vaishyabrathi hotel, it feels like the hotel can be raided any time. Which is not safe. Please do not go with your family at all as it may make you feel embarrassed.

a year ago

Located 300meters off the main road. But a proper road exists outside. There is plenty of roadside parking. They don't have lifts in the building. Service is very poor and consider it doesn't exist. Rooms are okay. Very small and just clean. Don't expect alot. Although the hotel is listed with OYO but make sure to call the hotel if they would accept OYO listed prices. Else, they will ask you to pay balance amount or cancel listing.

2 years ago

Booked through Fab express & hotels... Untidy room, damage main door, choked bathroom drainage, availed doormat on demand, stinking room. I got very experience. For Rs. 1225/- per day not worth it.

11 months ago

Worse service , booked room paid advance but hotel employee denied to give room and misbehaved as well ,never go to this hotel ,pathetic service ,worse staff ,worse hospitality,all staff are sleeping.

a year ago