The Grand JBR

I have stayed 3 night's from 2 Oct to 5 Oct 2024 my room number was 323. Key points want to mention. Pros 1. Staff are polite and helpful 2. Best things in overall stay is delicious food in morning breakfast 3. Budget friendly price 4. Entry gate staff doing well job 5. Restaurant staff are awesome doing their job in honestly manner and they are working continuously. Cons 1. Front desk reception staff needs some smile when guests arrive 2. Some time cleaning staff is not taking garbage from dustbin need to call them to empty the dustbin 3. Sometimes house keeping staff forget to place towels in washroom and need to wipes feet with paper 4. Needs to add few more items in dinner time. 4. I have stayed with kids and asked for extra mattress and front office boy was asked to pay 1000 per day for mattress this is ridiculous hotel policy, everyone can buy new mattress in 3000 if they will pay for this. I hope this feedback will help you to improve services and encourage your hotel staff in positive way.

2 months ago

I recently had the pleasure of visiting here and was thoroughly impressed with my experience. From the moment I arrived, the staff greeted me with warm smiles and welcoming attitudes, setting the tone for a fantastic time ahead. The hotel's sleek and modern design, coupled with its pristine cleanliness, made an excellent first impression. Rooms are spacious, well-appointed, and boasted stunning views of the city. The amenities, including the gym, pool, and restaurant, were top-notch and exceeded my expectations. What truly stood out, however, was the exceptional service. The staff went above and beyond to cater to my every need & offering expert recommendations on local attractions. The hotel's location was also ideal, within walking distance to major landmarks and public transportation. Overall, exceeded my expectations in every way, offering an unbeatable combination of comfort, convenience, and exceptional service. Price: Reasonable Cleanliness: Immaculate Service: Exceptional Location: Perfect

2 months ago

Truly world class Hospitality, recently we stayed in this property for a family weeding. They served us sumptuous spread in buffet. Every meal including breakfast, lunches and dinners served were delicious and authentic. No oil floating in the food, None of us felt bloated after eating. They ensure last moment changes made without any hinderence. This is what Hospitality industry is all about. Kudos to entire kitchen and service team for their prompt service. Managers ensuring and collecting feedback every intervals. Event Manager Ms Neha also did a phenomenal job. Room amenities and Baggage handling can be improved.

a week ago

Very bad experience with the hotel management. We had an event and the service provided was horrible. They stole 4 bottles of liquor from us and when asked to serve they said the liquor was finished. All the bottles, snacks, and cold drink bottles were recovered from under the tables. At last food wasn’t served to our special guests, and our guests left without eating. They took full payment in advance, but the service was absolutely pathetic and ruined our day. The starters and drinks that we selected were not served to the guests. The staff didn’t even know where the washroom was. The 5kgs Cake Was Served To A Single Person In The Event. Please do not book them for your special event, for their pathetic service, they will paste you with the excuse, “We have too many events to handle”.

a week ago

I recently visited grand JBR to celebrate my anniversary. Overall it was a very poor service . We invited our guests and they were provided with absolutely cold food and when we finally went to eat after our function we kept on asking for food but our most special guests were provided with cold food and we went away without eating anything. We asked for drinks but they said that no drinks were left after that WE FOUND ALL THE STOLEN THINGS AND THEY HID EVERYTHING UNDER THEIR TABLES . Honestly it was a very bad experience and 20 people were not even provided with food and they took all of the money in advance and are not even ready to give us refund .

2 weeks ago

I recently stayed at The Grand JBR, and it was an amazing experience! The location is perfect, just steps away from the beach and surrounded by great dining options. The staff was incredibly friendly and attentive, making check-in a breeze. The room was spacious and well-appointed with modern amenities, offering stunning views of the sea. I loved the luxurious bedding and the cleanliness was top-notch.

a month ago

Nice place to stay. Reasonable for the level of comfort and services. Food is very good. Housekeeping Service is fine but there is a fair room for improvement. Rooms need some regular repair work which needs to be done. Rooms on the inner side are fairly dark and does not carry much natural light. Room lighting in these rooms needs to be improved.

3 months ago

We have celebrated our 25th birthday celebration on 17th November. They have outstanding services!!! Ambiance of banquet, decoration, specially food was so tempting... Our guests were so satisfied and felt so good for their services...Big thanks to JBR team... 👏🏻👏🏻we will definitely choose you again!!!

a week ago