Collection O Hotel The Lemongrass

The rooms were so Dirty bedsheet and pillow also ..., AC is not proper working bad staff behaviour, Unsafe for girls.... Very bad location.... Expensive and no facilities.... Poor service.... Nothing is good.... looting the customer.... No pocket friendly. भूल के भी मत जाना कोई नहीं तो पछताओगे //

6 months ago

I checked in at 8:00 pm on the night but wasn't able to stay for a night I checked out early morning around 5:00 am, The water is not coming in the washroom taps,used toilet seats without flushing,used soaps are there tv without remote,shabby duvet cover & used bed sheets (not change from ages I think) I agree the price is low according to other hotels as I have to stay for a night that's why I have booked that hotel, I was with my small baby and it was a very bad experience the OYO is getting bad day by day no customer satisfaction thing. I have stayed earlier in the Oyo town house they are very good compared to this kindly try to upgrade these hotels also as next year kumbh is coming.

9 months ago

The rooms were so dirty, smoking cigarettes smelled... Dirty bedsheet and pillow... Unhygienic bathroom, no room service, don't provide water, neither toiletries, bad staff behaviour, neither bathroom was clean, shower was not working.... There were no lights in the bathroom, in every wall there were spots of pan and beetle.... Unsafe for girls.... Very bad location.... Expensive and no facilities.... Poor service.... Nothing is good.... looting the customer.... No pocket friendly.

a year ago

The manager is a crook, he takes the booking on the said prices from Oyo app for A/c room and at the location says the AC in the hotel is not working and offers non a/c room. Then from inside the hotel a couple came and when I asked about the AC they said that they are working perfectly. Then the manager starts saying I can't give you Ac room at the quoted price and starts rambling about his expenses to his friend. Will not recommend this hotel

a year ago

I stayed here for one day and 1- light was gone 4 time and there is no inverter or generator for electricity. 2- no food service. I have to ask many time for a bottle of water. 3- crew was not even polite. 4- i had ac room booked, but i came earlier before 12pm. I paid them extra for my extra stay but they gave me non ac room for whole day. 5- bed and pillow cover was smelling.

a year ago

Nice hotel 🏨 and service all staff 👌 good

5 months ago

Terrible experience First of all , the hotel is situated in a narrow street , and was having trouble locating it. Second, when we reached there , the staff was arrogant and replying rudely, terrible customer service. I would suggest to book somewhere else with better accomodation at the same price.

2 years ago

This place is quite close to the Civil lines Bus stand. The rooms are in good condition, the washroom is good. All and all it's a good place to stay in Prayagraj. Though we faced few difficulties at the time of check-in but the staff was good and co-operated. If visiting Prayagraj, you can stay at this place.

2 years ago