Perfectstayz Premium Laxmi Heritage

Useless staff and disgusting service!!!! Visited with 2 kids. The geyser in room wasn't working. Told the manager Sunil Singh at the reception at 7:00 am about our problem and also requested a bucket and a mug to be kept in the bathroom. Left for our tour and returned at10.45 pm. Neither the manager nor any staff were at the reception when we went to collect the room keys. Got the keys finally at 11.00 pm when a room boy came from the lift to go to attend to some other room. When asked if our problem was resolved, there was no satisfactory answer. Sunil said he left a message in the maintenance group and the issued may have been resolved. When informed that we had to leave early and would need hot water by 5:00 am, he bluntly said that we call half an hour earlier (at 4:30 am???) and we would get water in buckets. If no one is at the reception at 10:45, what guaranteed that our call would get answered at 4:30???? We asked if we could change our room and our request was rudely refused saying rooms were not available. Asked for a refund as promised amenities were not working and there was no response. He then went to attend a few phone calls leaving us waiting at the reception. When we again requested about the solution to our issue he said we will get water in buckets. Only after raising our voices did he ask one of the room boys to go to our room and check if the issue was sorted. The room boy went up to our room and said the geyser was now working. Sunil Singh then started arguing with us that we should have checked with the room first before checking with him. How could we do that if the keys were in his custody? He initially declined to give his name when asked and mentioned the same only after there was loud arguing from both parties (us and him). He also accused us of discrimination... Absolutely digusting attitude and behaviour from Sunil Singh. As for the maintenance staff, don't they respond and provide confirmation to the manager for any grievance raised??? How does this place function like this. After all this, our second request for a bucket and mug was still not addressed. Called Sunil Singh again although I did not want to speak with a man of his attitude ever again, and made a point to tell him that it took Laxmi Heritage, 16 hours to keep a bucket a mug in a room. Now, that's a new low in the hospitality service in have seen. Anyway to cut it short, we are never chosing Perfectstayz properties at any location ever again!!! Thank You Sunil Singh for narrowing our choices down the next time we visit Haridwar/Rishikesh/Amritsar/Mussoorie/Shimla and whenever you are expanding!!!!!!! To continue to our woes: 1. The shower could not be used when hot water was on. 2. The AC in our room suddenly stopped working at 4:00 am. 3. The toilet flush stopped working. Was it a coincidence or deliberate? Only Sunil Singh can answer. Called him at 5:30 am and he said we should use buckets to flush the toilets. Argument over the phone led to him sending a room boy with key to another room to use the toilet. Another room suddenly vacated between 11 pm and 4 am??????? Anyways, after finishing our bath and getting ready, we handed over the keys to him at about 7:30 am. He said he would be allotting another room to us and that we should keep our luggage ready for the housekeeping to shift to another room. Another hour or so lost since he would have known by 6am that the other room was getting vacated. Sunil Singh ruined our vacation at Rishikesh. People come here for mental peace and soul searching, but we were left with a harrowing experience, bad headache, lack of sleep!!

3 months ago

The reviews for this hotel are absolutely terrible, and honestly, the experience is even worse. The service here is highly pathetic and extremely poor. Room service is a joke—they take forever to respond. There is zero management down at the parking; if a car is parked downstairs, nobody has any clue whose vehicle it is or where it's parked. They don't care about feedback or reviews at all. Overall, the service is just worst. If you still plan to visit, go at your own risk. It’s a completely dreadful hotel.

2 months ago

Absolutely wonderful stay at Perfectstayz Premium Laxmi Heritage! The rooms were clean, spacious, and well-maintained. The staff was very polite, helpful, and always ready to assist. The location is excellent, with easy access to major attractions in Rishikesh. The overall atmosphere was peaceful and family-friendly, making our trip even more enjoyable. Special thanks to the hotel team for their hospitality and prompt service. We had a comfortable and memorable stay and would definitely recommend this hotel to families and couples visiting Rishikesh. ⭐⭐⭐⭐⭐ Highly recommended!

3 months ago

Useless staff and disgusting service!! Harrowing experience! |||Family of 4 with with 2 kids. ||The geyser in room wasn't working. Told the manager Sunil Singh at the reception at 7:00 am about our problem and also requested a bucket and a mug to be kept in the bathroom. Left for our tour and returned at10.45 pm. Neither the manager nor any staff were at the reception when we went to collect the room keys. Got the keys finally at 11.00 pm when a room boy came from the lift to go to attend to some other room.||When asked if our problem was resolved, there was no satisfactory answer. Sunil said he left a message in the maintenance group and the issued may have been resolved. When informed that we had to leave early and would need hot water by 5:00bam, he bluntly said that we call half an hour earlier (at 4:30 am???) and we would get water in buckets.|If no one is at the reception at 10:45, what guaranteed that our call would get answered at 4:30????||We asked if we could change our room and our request was rudely refused saying rooms were not available. Asked for a refund as the. promised amenities were not working and there was no response.||He then went to attend a few phone calls leaving us waiting at the reception. When we again requested about the solution to our issue he said we will get water in buckets. Only after raising our voices did he ask one of the room boys to go to our room and check if the issue was sorted. The room boy went up to our room and said the geyser was now working.||Sunil Singh then started arguing with us that we should have checked with the room first before checking with him. How could we do that if the keys were in his custody?||He initially declined to give his name when asked and mentioned the same only after there was loud arguing from both parties (us and him).||Absolutely disgusting attitude and behaviour from Sunil Singh. As for the maintenance staff, don't they respond and provide confirmation to the manager for any grievance raised???||How does this place function like this. |After all this, our second request for a bucket and mug was still not addressed. Called Sunil Singh again although I did not want to speak with a man of his attitude ever again, and made a point to tell him that it took Laxmi Heritage, 16 hours to keep a bucket a mug in a room.||After we raised a complaint, the flush line in the toilet stopped working and the Air conditioner in the room mysteriously conked off at 4:00am. ||When asked about the same with the reception at 5:30 am, the solution provided was to use buckets to flush the toilets. A room boy was then sent with keys to another room where we could use the toilets. A room mysteriously got vacated between 11:00 pm and 5:00 AM suddenly????. ||I wouldn't have chosen a hotel room that cost me close to 3k per night to use a bucket to flush my waste. (Not that it is not possible) I would have rather opted for a Dharamshala which offers the bare minimum of a bed and a basic toilet. That does not cost more than ₹500 per night. ||I am sure that the problems (toilet flush and the non-functioning AC) after our argument with Sunil Singh were a deliberate attempt by him to harass us even more. ||That's a new low in the hospitality service in have seen.||Anyway to cut it short, we are never choosing Perfectstayz properties at any location ever again!!!||Thank You Sunil Singh for narrowing our choices down the next time we visit |Haridwar/Rishikesh/Amritsar/Mussoorie/Shimla and whenever you are expanding!!!!!!!

3 months ago

Aakash (the front desk manager) helped me in booking and took a very good care of us. I loved the experience here and it was totally worth it, I came here looking for peace and got it. The staff was very polite and guided me in my itenary for travelling nad exploring gems of Rishikesh. Everything was hassle free and they even helped me book a scooty on cheaper rate. Food quality is very good and I really liked it

3 months ago