Samrat Guest House

Receptionist too rude, he handled us like we stayed in his home for free. Never experienced anywhere like this. Actually planned to stay for a week, but we changed our mind and checkout within two days, because of his behavior.

2 months ago

I visited Chennai for some business purposes; someone suggested this location to me. I have booked this location for 8 days via phone. As mentioned in the other reviews, there are no.of receptionists available. On the fourth day, some words were exchanged with the hotel receptionist regarding the rent. When we checked in, there was a receptionist who told us to pay the money without tax since we were staying more than 8 days and asked us to pay the money in cash. But on the fourth day, it was a different person, and he is asking us to pay the money, including tax. So each receptionist is providing a different kind of information, and they are not ready to accept what the other person communicated with us. Regarding the room service, I felt good because whenever we asked them to clean the rooms, they did it. And we opted for hot water for drinking, which was provided for us each day. But the negative thing that I noticed is that they are providing bed sheets instead of blankets (which is not required for me since I have visited this location in the summer, even though they are supposed to provide blankets). The beds are a bit hard, as I felt. There are a lot of restaurants nearby. Even Uber and Ola cabs are available very easily. Apart from the first issue, it was a great experience at this location. The only thing I suggest is that while you are staying here, please have everything recorded. Each receptionist has different kinds of options.

a year ago

The hotel is located in nice locality, but we are disappointed with the hotel reception staff and their attitude towards customers. We booked the hotel for 3 days and we checked in after 2 hours by 2 PM only, during checkout we requested for late checkout of 2 hours for emergency need, but even though there were rooms available, for just 2 hours, they charged half a day rent extra. The reception support staff was very rude and they simply refused to extend checkout for online makemytrip bookings. They also added that such flexibility can be considered only if we directly book to the hotel. I don't know why such partiality is shown towards makemytrip bookings. Other aspects of the hotel are fine, but pls consider AC rooms only as ventilation is not proper in Non AC rooms. If the reception staff behaves little more customer friendly, definitely this will be a good hotel to stay in KK Nagar. But with current reception team, it is a big minus point

a year ago

I went to this place for just a nights stay. We were 3 people and since i got a good offer online I booked 2 rooms. I reached around 6pm and left next morning 5am. While i was checking In the person at the front desk told me I should have not made bookings through online portals and should have booked directly by calling them. From his talks i felt he was not happy that i paid online and also cause i got some offers. Later at night when I asked for Internet access they said wifi range is not there at first floor. When i asked for bathing soap they said stock is over. Overall i felt all this happened as I didnt pay directly to them and paid online for booking room.The rooms are ok for 2 peoples stay. Guest house is on road side so easy access to shops and vehicles. Airport is around 10km from this place.

7 years ago

There is a worst guest house in Chennai. Don't book anybody this guest house. The staff is very rude. And the manager is also very greedy. They don't give us the room. And said that your booking for MMT is frod website. There is very horrible expirence for us. So I personally suggest to not stay their.

7 years ago

Nice room and good service from the hotal management the check-in is quick and i could also get food order to my room in less than 30 minutes at night 11:40. But need to install new air conditioning because the old one doesn't respond to remote quickly and could not off it instead shutting the mani switch of the room.

5 years ago

The location is good. But rooms are old not painted. Toilets are old and tap, shower not working. The room is not clean and full of insects. Service is too bad. No intercom to call for service.

2 years ago

Budget stay. Rooms are small with cot, a/c, small wardrobe. Too small space for staircase and lift available. No space for car parking. You may have to park on the road. Only 2 wheeler parking is available. Very few rooms, no much chioces

2 years ago