新爵皇家酒店世博三林店

Customer service is very bad. Nobody speaks English. They tried to charge me 300RMB to call me a taxi, I didn't accept and then they didn't call it. The receptionist starts playing with his cell phone while you are talking to him, he doesn't even answer you until he finishes playing, he was playing a war game. The rooms are very dirty, and need a lot of repairs. The rude receptionist served me on November 2 in the afternoon. I told him I was going to file a complaint with the hotel owner and he said ok and continued playing with the cell phone. Nothing like this had ever happened to me before.

客户服务非常糟糕。没有人会说英语。他们试图向我收取300元叫出租车，我不接受，然后他们就没有叫车。 当你和他说话的时候，接待员就开始玩手机，直到玩完他才回复你，他正在玩一场战争游戏。 房间很脏，需要大量维修。 11 月 2 日下午，粗鲁的接待员为我服务。 我告诉他我要向酒店老板投诉，他说好的，然后继续玩手机。 我以前从未发生过这样的事情。

1 年前

***DO NOT STAY HERE UNLESS THERE IS NO OTHER CHOICE! YOU HAVE BEEN WARNED!*** They say they offer shuttle service from Pudong airport and to ring them when you get to the airport. I rang them five times, they hung up on me each time. I had to pay for a taxi, and when I finally got there they said they hung up cause they couldn't understand me! Perhaps you shouldn't advertise these services if it requires you communicating with foreigners! The check in process took half an hour cause there was one guy serving literally busloads of customers. The room was disgusting - there was rubbish (presumably from the previous guests). There was mould growing in the bathroom, and worst of all, a USED BAND AID in the shower. Absolutely disgusting and unhygienic. They refused to give me a refund on account of me staying the night (I had no other choice as it was 11pm by the time I got to the room). DO NOT STAY HERE, YOU'VE BEEN WARNED!

***除非没有其他选择，否则不要留在这里！已警告您！*** 他们说他们提供从浦东机场出发的班车服务，当你到达机场时给他们打电话。我给他们打了五次电话，每次他们都挂断我的电话。我得付出租车费，当我终于到达那里时，他们说因为听不懂我的意思而挂断了电话！如果这些服务需要您与外国人交流，也许您不应该宣传这些服务！ 办理入住手续花了半个小时，因为有一个人为一车的顾客提供服务。 房间很恶心——有垃圾（大概是以前的客人留下的）。浴室里发霉了，最糟糕的是，淋浴间里有一个用过的创可贴。绝对恶心而且不卫生。 他们因为我过夜而拒绝给我退款（我别无选择，因为我到达房间时已经是晚上 11 点了）。 不要留在这里，我们已警告您！

1 年前

ราคาไม่แพง สภาพโรงแรมดีใช้ได้ครับ

价格实惠，酒店条件也不错。

6 年前