Spirited Silky Inn

The location of this hotel as marked on Google Maps is misleading as the hotel is actually located near the Dali Ancient Town South Gate, off Luyu Road (however, the hotel is correctly pinned on Baidu Maps). The lanes leading to the property are narrow and may not be accessible to vehicles larger than regular sedans. The property is also not wheelchair-accessible or elder-friendly (mobility, low vision issues). The property itself is a charming one - refurbished to resemble old tea houses, the building facade and koi pond is definitely Instagram-worthy. But the charm stops there, as the lack of thoughtful design and basic service left us feeling uncomfortable and poorly rested during our stay. To start, the hotel assigned us the wrong room but took no responsibility or service recovery. After negotiation with our personal tour guide the hotel relented and gave us a room that could accommodate our numbers with the understanding that we will be assigned the family suite we originally booked the following day. Even then, we had to carry all our luggage to the new room ourselves the following day! There was little attention to details that mattered, like broken shower head holders making showering inconvenient, leftover trash from previous guests in cabinet drawers, pillars in the middle of the room that made watching TV impossible. Staff were often dour and made no effort to greet or assist us with luggage, despite being asked to help considering we were travelling with elderly. We did not encounter staff who could communicate in functional English. There were, however, random acts of guest engagement throughout our stay, like a restaurant recommendation via WeChat despite not being offered recommendations by staff when we were leaving the hotel for dinner, and getting ushered to leave with an in-house tour guide when we already had our own. This hints at a clear lack of guest management and coordination, and even then I am giving the hotel the benefit of doubt. The breakfast was good - mixian made to order, porridge, eggs and mantou daily. Continental breakfast consists of cereal, sliced white bread and assorted jams. In short - beautiful hotel, nice breakfast, but not a restful place to stay in and not a place one will feel cared for as a guest.

谷歌地图上标注的这家酒店的位置具有误导性，因为该酒店实际上位于大理古城南门附近，鲁豫路旁（不过，该酒店在百度地图上的标注是正确的）。通往酒店的车道很狭窄，比普通轿车更大的车辆可能无法通行。该酒店也不适合轮椅使用者或老年人入住（行动不便、视力不佳）。 该物业本身就很迷人——经过翻新，看起来像古老的茶馆，建筑立面和锦鲤池绝对值得在 Instagram 上刷屏。但魅力就仅限于此，因为缺乏周到的设计和基本的服务让我们在住宿期间感到不舒服且休息不好。 首先，酒店给我们分配了错误的房间，但不承担任何责任或服务补救。在与我们的私人导游协商后，酒店态度软化了，给了我们一间可以容纳我们人数的房间，但我们知道第二天我们将被分配到我们最初预订的家庭套房。即便如此，第二天我们还是得自己把所有行李搬到新房间！ 很少有人关注重要的细节，比如淋浴喷头支架损坏导致淋浴不方便、柜子抽屉里以前客人留下的垃圾、房间中间的柱子让看电视变得不可能。 工作人员常常很阴沉，没有努力迎接或协助我们搬运行李，尽管考虑到我们是与老人一起旅行，他们要求我们提供帮助。我们没有遇到可以用实用英语交流的工作人员。然而，在我们整个住宿期间，也出现了一些随机的客人参与行为，比如在我们离开酒店吃晚饭时，尽管工作人员没有向我们推荐餐厅，但还是通过微信推荐了餐厅；当我们离开酒店时，却被酒店内部导游引导离开。我们已经有了自己的。这暗示着明显缺乏宾客管理和协调，即便如此，我还是对酒店持怀疑态度。 早餐很好——每天都有现做的米线、粥、鸡蛋和馒头。欧陆式早餐包括麦片、切片白面包和什锦果酱。 简而言之 - 美丽的酒店，美味的早餐，但不是一个安静的住宿地点，也不是一个让客人感到受到照顾的地方。

5 天前