Dongfengyun Hotel Mi'le - Mgallery

In fact, whether it is the design, facilities or amazing ideas of the hotel, I should have been very impressed. But there is one thing that really deducted points: when I showed my membership level and upgrade voucher at the reception, the staff told me that I could not upgrade because the room was full, but when I checked the hotel's official website, I found that there was a corresponding room type. I can accept that the hotel cannot upgrade during the peak season, but they should not lie.

其实无论是酒店的设计、设施还是令人惊叹的创意，我都应该印象深刻。但有一点确实很扣分：当我在前台出示会员等级和升级凭证时，工作人员告诉我不能升级，因为房间已满，但当我查看酒店官网时，我发现，有对应的房型。我可以接受酒店在旺季期间无法升级，但他们不应该撒谎。

4 个月前

A beautiful property. Nice room. Was upgraded to a room with view of the Dong Feng Yun Theme Park. Thank you. Sprite from the Bell Desk was helpful with the arrangement of buggy transportation within the hotel. Some miscommunications on payment. Staff at reception did not respond promptly. Thus causing lots of tension on check out. This should not have happened at a five star property. Any issues on room payment should be resolved upon check in. Henry from the hotel communicating me afterwards. He is definitely more professional. Thank you. ||The restaurants in the hotel are good. Especially the Chinese restaurant. Delicious food and fast serving. Ella (I hope I got her name correct. Anyway she was on duty at 1pm - 2pm on 25th March) did well. She is patient and friendly throughout even when some guests were rushing her at some point. |The service in the western restaurant was slow. Food was above average. Server was polite as expected. ||Only one therapist in the spa. Making it difficult to book for a group. She accommodated me by coming to work early. Thank you. ||Overall a good stay. Would have given it a 5 stars if not for the miscommunication of the room payment at check out. ||Recommended.

一个美丽的财产。不错的房间。升级到了东风云主题公园景观房。谢谢。服务台的 Sprite 帮助我们安排了酒店内的越野车交通。一些付款方面的沟通不畅。接待处的工作人员没有及时回复。因此在退房时造成很大的紧张。这不应该发生在五星级酒店。有关房费的任何问题都应在办理入住时解决。酒店的亨利随后与我联系。他绝对更专业。谢谢。 ||酒店的餐厅不错。尤其是中餐厅。美味的食物和快速的服务。 Ella（我希望我没记错她的名字。无论如何，她在 3 月 25 日下午 1 点至 2 点值班）表现很好。即使有些客人在某些时候催促她，她也始终保持耐心和友好。 |西餐厅的服务很慢。食物高于平均水平。服务员很有礼貌，正如预期的那样。 ||水疗中心只有一名治疗师。团体预订变得困难。她为了照顾我提前来上班。谢谢。 ||总体来说住得很好。如果不是因为退房时房间付款的沟通不畅，我会给它 5 颗星。 ||推荐。

5 个月前

酒店的服务很棒，基础设施不错，特别是酒店大堂和泳池的设计是眼前一亮。是一次很棒的小度假体验

2 周前

酒店就在景區裡，而且離高鐵站也才幾公里，特別方便！酒店有6楝。房間超多的，但餐廳就幾間，選擇比較少。房間很舒服乾淨，浴室很大。很適合度假放鬆。

5 个月前

酒店环境优美、服务很好，餐厅味道也很好。去景区很方便，入住体验很好下次还会来

3 周前

房間設施十分好, 一般五星級設施應該有的都有, 四周還境十分優美,合情呂拍拖打咭佳選, 只是附近沒有其他餐廳, 用餐打車路程有點遠！前台服務員態度十分好及很有耐心, 值得表揚一下前台的兩位員工小馬,小影她們真的敬業樂業, 十分多謝她們的禮貌接待！

4 个月前

前台的linda非常专业，办理入住手续娴熟，速度很快，而且笑容甜美。入住期间connie给到了很多帮助,感谢她和她优秀的团队提供的所有服务！

2 周前

酒店在東風韻景區內， 十分方便，酒店環境和房間設計很有藝術感，早餐 10分豐富，又有雲南特色美食。前台小楊很給力，態度非常友善，對我們的問題和要求都處理得十分妥當。

5 个月前