文津国际酒店

I stayed here for two months and it was the worst experience I have ever encountered in all my years of travel. I had to pay extra for the room wifi, but was given my neighbors password to use, the TV only had one channel working and the room was extremely dusty. And to make matters worse, it has been over 8 weeks since I checked out and they still haven't returned my security deposit. I have been in contact with the local police and the Beijing hospitality complaints hotline with no success. After doing some research online it turns out this hotel is infamous for stealing the security deposits of foreigners in hopes they give up fighting for it once they return back to their own country. I am now in the process of commencing legal action. I strongly recommend you don't stay here..

我在这里住了两个月，这是我多年来旅行中遇到的最糟糕的经历。我必须为房间的无线网络支付额外费用，但我的邻居给了我使用密码，电视只有一个频道可以使用，而且房间里灰尘非常多。更糟糕的是，距离我退房已经 8 周多了，他们仍然没有退还我的押金。我曾与当地警方和北京酒店投诉热线联系，但没有成功。在网上做了一些研究后发现，这家酒店因窃取外国人的保证金而臭名昭著，希望他们一旦回到自己的国家就放弃为之奋斗。我现在正在采取法律行动。我强烈建议你不要留在这里..

1 年前

是一个很好的时空之旅，在2024年的1月，打开一扇门，回到90年代、80年代末，不是其他酒店能够提供的！那味道、那装修、那牆纸、那服务，彷佛下一分钟会见到鄧丽君在那沙发上。

8 个月前

比較舊式風格的酒店，酒店房間算大，只是整體設計幾老時。整體服務態度、潔淨度不過不失吧。距離地鐵站不遠，算方便。

1 年前

We had a great experience at the Wenjin hotel. Even with the language barrier, staff were extremely helpful and always went out of their way to try and assist you with your requests. The breakfast offers a great menu and all fo the food was fresh and good, including the fruit and salads. The two traditional Chinese restaurants are also very good at the hotel. The room was very nice and was cleaned daily. I would recommend this hotel to anyone visiting this area of town.

我们在文津酒店度过了一段美好的经历。 即使存在语言障碍，工作人员也非常乐于助人，并且总是竭尽全力尝试帮助您满足您的要求。 早餐提供了很棒的菜单，所有的食物都很新鲜很好吃，包括水果和沙拉。 酒店的两家传统中餐厅也很不错。 房间非常好，每天都会打扫。 我会向所有游览该地区的人推荐这家酒店。

5 年前

This is the only hotel serving two major universities and a science park. The hotel therefore has a captive clientele and it shows. Reception and management is really third-rate for an international hotel. Really slow, no one at the desks speaks English and they completely messed up our reservations. We stayed a total of 3 weeks, first week, then one week out travelling and returning for a further 2 weeks. First they checked me into a superior room without telling me. It was lovely. Then when my husband checked in a week later, we got a shock when we showed up for breakfast and were rudely informed that he had to pay for his breakfast at 88 RMB (about USD 15) per day. So a double room does not include 2 breakfasts ! Unheard of in any other hotel I have stayed in four continents. There was absolutely no information in the room about this breakfast rule, times of breakfast or any other hotel services, eg the gym. Nor any information available about Beijing tourist sites, transport, how to order a taxi etc. Even basic 2 and 3 star hotels usually provide some information about the hotel services, their costs and local facilities. Then when we returned to this hotel after a week out, they did not honour the reservation we had made for the same type of room but on a much lower floor to access better wifi (yes, on the 15th floor wifi rarely works and I had to use my UK internet service - no problem except very expensive - but can get BBC and Google etc.). Checking in the 2nd time look one hour, arguing with the desk staff about the room reservation, which we finally were denied. Senior management should intervened and offered us the upgrade, as the university was paying this hotel for a room for 3 weeks, as managers know this generates good will and good reviews. Sadly, there is no good management at this hotel. The one really bright star in our bad experience was Simon, who is the concierge/duty manager. He stepped in on each occasion, trying to sort out our problems with his excellent English, but he was powerless to sort out the reservation problem. The reception desk staff were unfriendly and confused, and they prevailed. I cannot recommend this hotel to international guests.

这是唯一一家服务于两所主要大学和一个科技园的酒店。 因此，这家酒店拥有一批忠实的客户，这一点也可见一斑。 接待和管理对于国际酒店来说确实是三流的。真的很慢，前台没有人会说英语，他们完全搞乱了我们的预订。 我们一共住了三周，第一周，然后出去旅行一周，然后又回来了两周。首先他们在没有告诉我的情况下帮我入住了高级房间。 很可爱。 一周后，当我丈夫入住时，我们去吃早餐时感到震惊，并被粗鲁地告知他必须每天支付 88 元人民币（约 15 美元）的早餐费。 所以双人间不包含2份早餐！这是我在四大洲住过的任何其他酒店闻所未闻的。房间里绝对没有关于早餐规则、早餐时间或任何其他酒店服务（例如健身房）的信息。也没有任何关于北京旅游景点、交通、如何叫出租车等的信息。即使是基本的二星级和三星级酒店通常也会提供一些有关酒店服务、费用和当地设施的信息。 然后，当我们在一周后回到这家酒店时，他们没有尊重我们为同类型房间所做的预订，但为了获得更好的无线网络而在较低的楼层进行预订（是的，在 15 楼，无线网络很少工作，我有使用我的英国互联网服务 - 没问题，除了非常昂贵 - 但可以使用 BBC 和 Google 等）。 第二次入住一看就一个小时，和前台工作人员争论房间预订问题，最后被拒绝了。高级管理层应该介入并为我们提供升级，因为大学支付了这家酒店三周的房间费用，因为经理们知道这会产生良好的意愿和好评。可悲的是，这家酒店没有良好的管理。 在我们糟糕的经历中，最耀眼的明星是西蒙，他是礼宾部/值班经理。 他每次都会介入，试图用他流利的英语解决我们的问题，但他却无力解决预订问题。接待处的工作人员不友好且困惑，但他们占了上风。 我不能向国际客人推荐这家酒店。

5 年前

room is clean and spacious. breakfast at hotel has good range of selection with mostly local food. good location for access to 2 university and science park. one thing i don't like about the hotel is the shower gel provided smell like a kitchen detergent i use.

房间干净宽敞。酒店的早餐有很多选择，大部分是当地美食。 地理位置优越，可前往两所大学和科技园。我不喜欢这家酒店的一件事是提供的沐浴露闻起来像我用的厨房清洁剂。

5 年前

Check-in, check-out, concierge, breakfast all were great, we had a comfortable stay with very friendly staff. Simon at concierge was excellent. He gave me great tips on drinks, purchasing stuff and show me the supermarkets near by. Hotel facilities were great, people are friendly and the location was great for our trip purpose. It is a little far from city center, but the location is between 2 good universities and too many students around so it was great for speaking English & getting help right away.

入住、退房、礼宾服务、早餐都很棒，我们住得很舒适，工作人员非常友好。礼宾部的西蒙非常出色。他给了我很多关于饮料、购物的建议，并带我参观了附近的超市。酒店设施很棒，人们很友好，位置非常适合我们的旅行目的。它距离市中心有点远，但位置位于两所好大学之间，周围有太多学生，所以非常适合说英语并立即获得帮助。

5 年前

I booked a room on the Executive floor to use the lounge (website promises breakfast, snacks, drinks, and a place to sit and work), but the Executive Lounge is no longer open. The furniture in the room is dated, hot iron stains on the counter, broken arm on the desk chair, mold in the shower, stinky smell coming from the toilet. The WiFi is very slow and drops out often. The A/C doesn't work (despite 27C / 80F in the room). However, the bed was decent (comfortable, a bit on the firm side relative to western standards but not hard like many in China), and the location next to Tsinghua Univ and close to Peking Univ is the primary positive.

我预订了行政楼层的房间以使用休息室（网站承诺提供早餐、小吃、饮料以及坐下和工作的地方），但行政酒廊不再​​开放。房间里的家具已经过时了，柜台上有热铁渍，桌椅上的扶手坏了，淋浴间发霉了，厕所里有臭味。 WiFi速度非常慢并且经常掉线。空调无法工作（尽管房间内温度为 27C / 80F）。然而，床很不错（很舒服，相对于西方标准来说有点硬，但不像中国的许多床那么硬），而且靠近清华大学和北京大学的位置是主要的优点。

5 年前