天津滨海喜来登酒店

1.应对入住客人很多的情况时，服务品质下降。儿童浴袍没有，乳胶枕、荞麦枕等备用枕都无法提供。体验很差。 2.工作人员交接不清楚。上午11:00多到酒店办入住时说了排房要求，下午16:00返回酒店实际入住时发现与要求不符。 3.对行政礼遇包含内容的细节说不清楚。订房时，酒店官方预订中心与酒店前台描述不一致。入住时，酒店前台与下午茶提供的餐厅对服务内容的表述不一致，也没有为客人讲解清楚。 4.行政礼遇的下午茶建议像丽兹卡尔顿、威斯汀一样做成自助，并恢复行政酒廊的使用。费用可以上调。 5.房间里有一个枕套脏污。 6.自助餐总体不错，餐厅工作人员服务也很好。炒芹菜，炒荷兰豆，炒菜花这样的素菜，油少些就更好了。

3 年前

Stayed here a week for business. The rooms at the Sheraton are very nice, and clean. Got upgraded to a corner room which was quite spacious and included a walk in closet and a sofa group. The breakfast buffet has a good selection of European and Asian options including chefs preparing soup or eggs any eat you like them. Two in house restaurants offer a good selection on Chinese and Italian food - however service is a bit slow.

出差在这里住了一个星期。 喜来登酒店的房间非常漂亮、干净。升级到了一间角落房间，非常宽敞，包括步入式衣柜和沙发组。 自助早餐有多种欧洲和亚洲美食可供选择，包括厨师准备的汤或鸡蛋，您可以随意享用。 酒店内的两家餐厅提供多种中国和意大利美食，但服务有点慢。

4 年前

The local flavored breakfast was top-notched. Options were abundant and tasty. Room was very clean and the bed was super comfy. The hotel's location was great, close to a shopping mall with lots of local restaurant options and in the center of the Binhai District. The spa service was also amazing. Would like to come back if had a another chance.

当地风味的早餐是一流的。选择丰富而且美味。房间非常干净，床超级舒服。酒店的位置很棒，靠近一个购物中心，那里有很多当地餐厅可供选择，位于滨海区的中心。水疗服务也很棒。 如果还有机会的话还想再回来。

8 年前

CLUB LOUNGE Breakfast at the Club Lounge worsens over my last stays from 2016 to March 2017 (e.g. no Bircher Muesli, dry bread, or cheese just little pieces, ...). The breakfast is small but the variety (also in the eveing) could be much better comparing to other Sharaton Hotels. For example Shanghai Hongkou. The WMF Coffee machine is sometimes dirty and needs maintenance. Staff is very friendly and tries to make things happen but the English language is often a problem. Nevertheless, the Club Lounge is a nice place with a relaxed & quiet atmosphere. I like that. ROOMS The rooms & beds are very good. Sometimes it`s a Problem to set the Aircondition to a good temperature. GYM The Gym is well equipped. May be needs a bit more maintenace but everything is working well and save. MAIN RESTAURANT The quality & varity oft the breakfast is very good. But for me it is to fretful in the morning down there. ;-) Buffet in the evening was very good (before x-mas 16) STAFF Staff is very friendly and tries to make things happen but the English language is often a hugh problem. However, I like to stay there and will come back!

俱乐部酒廊 俱乐部酒廊的早餐比我从 2016 年到 2017 年 3 月的最后一次住宿更糟糕（例如，没有 Bircher 麦片、干面包或只是小块奶酪……）。 早餐种类很少，但与其他沙拉顿酒店相比，品种（晚上也有）要好得多。比如上海虹口。 WMF 咖啡机有时会很脏，需要维护。 工作人员非常友好，并尽力使事情发生，但英语通常是一个问题。 尽管如此，俱乐部酒廊是一个氛围轻松安静的好地方。我喜欢这样。 房间 房间和床都非常好。 有时将空调设置到合适的温度是一个问题。 健身房 健身房设备齐全。 可能需要更多的维护，但一切都运转良好并保存。 主餐厅 早餐的质量和种类非常好。 但对我来说，早上在那里很烦躁。 ;-) 晚上的自助餐非常好（圣诞节前16号） 职员 工作人员非常友好，并努力让事情发生，但英语通常是一个大问题。 不过，我喜欢呆在那里并且会回来的！

7 年前

Stayed here several times and I guess more than 150 nights. I love this hotel, although there could be an improvement... Over the years the rooms are a bit worn out and need replacements (carpets!). Gym and pool are just a no go.(Smelly, spitting in the pool by locals...) SPG-recognition is ok (upgrade junior suite and free breakfast). Food is terrible and much to expensive. But there are a lot of western restaurants nearby. Breakfast worsens every time (dry bread, no cheese or just ugly little pieces, ...). Club Lounge is a nice place but.... the WMF Coffee machine is so dirty and damaged. Needs replacement immediately! Staff ok and tries to make things happen but the language is often a hugh problem. However, I like to stay there and will surely come back!

在这里住了好几次了，我猜已经超过 150 晚了。 我很喜欢这家酒店，虽然还有待改进。 这些年来，房间有点破旧，需要更换（地毯！）。 健身房和游泳池根本不可以去。（臭气熏天，当地人在游泳池里吐口水……） SPG 认可还可以（升级普通套房和免费早餐）。 食物很糟糕而且很贵。不过附近有很多西餐厅。早餐每次都变得更糟（干面包，没有奶酪或只是丑陋的小块，......）。 俱乐部酒廊是一个不错的地方，但是……WMF 咖啡机太脏了，而且损坏了。需要立即更换！ 工作人员很好，并试图让事情发生，但是 语言往往是一个大问题。 然而，我喜欢呆在那里并且一定会回来的！

8 年前

I have booked a room till 18th Feb., But i requested to early checkout between 5-6pm on 17th Feb. I first went to 23rd floor club lounge to check out and then realized it cannot be done at the lounge. Then I went to lobby frond desk to check out but just 5-10 minutes to 6PM. I wait for the staff to complete the guest in front of me and start to talk to me. Because she said she will charge me also the 17-18th room charge time passed 6pm. I ask her to check her watch, it is just about 1 minutes to 6pm. of course after we talk and talk and she request approval from managers, it had passed 6pm. I do not agree on this. they asked me to go to room and pack my luggage. They said they will call me when it is ready. then I wait at 23 floor lounge. i wait till 7pm no response. I bring all my luggage to lobby to complete the check out. They told me that they have to charge me two days as it was very late at 7pm. I sill hold the room card and did not send back before. also I used the club lounge which is only for room guest. so many ridiculous reasons. after long time negotiation and requesting approval from up managers i do not know. they cannot change their decision to change one more day from 17-18th Feb stay. in such a case, I have to stay here or I will have to pay double room charge. That is very bad and bad experiences for me!

我预订了2月18日之前的房间，但我要求在2月17日下午5点至6点之间提前退房。我先去23楼的俱乐部休息室办理退房，然后发现休息室不能办理退房。然后我去大堂前台办理退房手续，但距离下午 6 点只有 5-10 分钟。我等待工作人员完成我面前的客人并开始与我交谈。因为她说她还要向我收费，17-18号的房间收费时间已经过了下午6点。我让她看一下手表，现在距离下午 6 点只有大约 1 分钟了。当然，我们聊了又聊，她请求经理批准后，时间已经下午 6 点了。我不同意这一点。他们让我去房间收拾行李。他们说准备好后会给我打电话。然后我在23楼休息室等候。我等到晚上7点还没有回复。我把所有行李带到大堂完成退房。他们告诉我，他们必须向我收取两天费用，因为已经很晚了，晚上 7 点。我还拿着房卡，之前没有寄回来。我还使用了仅供客房客人使用的俱乐部休息室。这么多可笑的理由。经过长时间的谈判并请求上级经理的批准，我不知道。他们无法更改 2 月 17 日至 18 日住宿期间再更改一天的决定。在这种情况下，我必须留在这里，否则我将不得不支付双倍的房费。这对我来说是非常糟糕的经历！

7 年前

I have stayed at this hotel and have used most of their facilities. The hotel itself, the rooms and the swimming pool just could not be any better. This is a fantastic place to stay for business. If it is for one night or a prolonged stay you will enjoy your time at this location. All of the staff do an excellent job of making you feel at home. I especially enjoy the Feast restaurant. They have a breakfast, lunch and dinner buffet. The managers and staff of the Feast restaurant are all very professional and friendly. They seam to know what you want before you even ask. The food and service are both excellent. Everything is always fresh and tasty.

我住过这家酒店并使用过他们的大部分设施。酒店本身、房间和游泳池都好得不能再好了。这是一个绝佳的商务住宿地点。如果您只住一晚或长期住宿，您将在这个地方度过愉快的时光。所有员工都非常出色，让您有宾至如归的感觉。我特别喜欢盛宴餐厅。他们提供自助早餐、午餐和晚餐。盛宴餐厅的经理和员工都非常专业和友好。他们似乎在你提出要求之前就知道你想要什么。食物和服务都很棒。一切总是新鲜可口。

12 年前

Stayed at this location average 4 times a year averaging 1-2 week in duration. Each stay has been a comfortable, reliable, experience. Rooms are clean, free from cigarette smells. Staff are very friendly and courteous. Restaurant foods are high quality. Would highly recommend this location.

平均每年在此地点入住 4 次，平均停留时间为 1-2 周。 每次住宿都是一次舒适、可靠的体验。 房间很干净，没有烟味。 工作人员非常友好和有礼貌。 餐厅的食物质量很高。 强烈推荐这个位置。

5 年前