广州花园酒店

The hotel staff is highly unprofessional and rude. I requested the lady at the reception to let me see the room first before I book she asked me to come in the morning as she told me no staff is available to show the room which is unbelievable for such a big hotel. When I went in the morning the lady at the reception denied me and said that's not possible and I can check the pictures online. Then I booked the room for three nights. When I checked in I did not like the room as there is no main door in the bathroom, no privacy and not hygienic at all. Two people can not use the bathroom and the toilet at the same time because there is only one door sliding both sides at a time. In the middle of the night I could smell a foul smell in the room of humidity and it was so hot. When i checked in the morning AC was not working properly. I asked them next day to show me a bigger room and I upgraded my stay after paying 500rmb. Upon asking for upgrade the staff was judging us as if we are asking for free upgrade. I clearly told her ofcourse I will pay. There was one chinese lady at the reception who knew good english but was very rude to us the first day. Next day when I went again to upgrade we went to the staff next to her but the same lady said something about us in her own language to the staff who was attending us which I can definitely tell with her body language and face expressions. During check out I had to take a bus from the hotel to go to hongkong airport and we had lots of bags. The bell boy a chinese guy made a face when he saw our bags. After bringing the bags down he left our bags where the bus was standing and left. He offered no help at all and left us with a grumpy face. We felt so bad and it was such an unprofessional behavior. The staff always take out the bags from the vehicle during check in and keep the bags in taxi or whatever vehicle at checkout but that was not seen. They are suppose to do it as it's their job but what happened was not acceptable. Horrible! Disappointed! As this hotel cater a large number of customers and its an old hotel they don't care about customers at all. The staff knows whatever happens the hotel will run anyway. So sad.

酒店工作人员非常不专业而且粗鲁。我要求接待处的女士在预订之前先让我看看房间，她让我早上来，因为她告诉我没有工作人员可以带我参观房间，这对于这么大的酒店来说是令人难以置信的。当我早上去的时候，接待处的女士拒绝了我，并说这是不可能的，我可以在网上查看照片。然后我就订了三晚的房间。当我办理入住时，我不喜欢这个房间，因为浴室没有大门，没有隐私，而且一点也不卫生。两个人不能同时使用浴室和厕所，因为每次只有一扇门可以向两侧滑动。半夜的时候，我在潮湿的房间里闻到一股难闻的气味，而且很热。当我早上检查时，空调无法正常工作。第二天我要求他们给我看一个更大的房间，我在支付了 500 元后升级了我的住宿。在要求升级时，工作人员对我们的评价就好像我们要求免费升级一样。我明确告诉她我当然会付钱。接待处有一位中国女士英语说得很好，但第一天对我们非常粗鲁。第二天，当我再次去升级时，我们去找了她旁边的工作人员，但同一位女士用她自己的语言向参加我们的工作人员说了一些关于我们的事情，我可以通过她的肢体语言和面部表情明确地看出这一点。退房时我不得不从酒店乘坐巴士去香港机场，我们有很多行李。服务生是一个中国人，当他看到我们的行李时做了个鬼脸。把行李拿下来后，他把我们的行李留在巴士站上就离开了。他根本没有提供任何帮助，给我们留下了一张脾气暴躁的脸。我们感觉很糟糕，这是一种不专业的行为。工作人员总是在办理入住手续时从车上取出行李，并在结帐时将行李放在出租车或任何车辆上，但没有看到这种情况。他们应该这样做，因为这是他们的工作，但发生的事情是不可接受的。可怕！失望的！由于这家酒店接待了大量顾客，而且是一家老酒店，所以他们根本不关心顾客。工作人员知道无论发生什么酒店都会照常营业。好难过。

2 个月前

I love this hotel . Very clean and spacious rooms. Staff is so helpful and friendly. They have a beautiful restaurant for breakfast with a view of waterfall and garden. The mall is opposite the hotel and lots of restaurants around. Great place.

我喜欢这家酒店。非常干净和宽敞的房间。工作人员非常乐于助人且友好。他们有一个漂亮的餐厅供应早餐，可以欣赏到瀑布和花园的景色。购物中心位于酒店对面，周围有很多餐馆。好地方。

4 个月前

What is a hotel? What is the staff for? You can get the answers here. This hotel is beyond accomodation, it is breathing center for the people in rush. Enjoy the breakfast, gym and the most kind staff.

什么是酒店？ 员工是干什么用的？ 您可以在这里得到答案。 这家酒店超出了住宿范围，它是匆忙人们的呼吸中心。享受早餐、健身房和最友善的员工。

3 个月前

Viria front disk laday amazing person. She helped me a lot at the desk and she are very professional. She deserved sit in this job thank you, Vera for your help

Viria 前盘女士了不起的人。她在前台给了我很多帮助，而且非常专业。她应该担任这份工作，谢谢维拉的帮助

2 个月前

The best hotels in China We thank the Moroccan sister Hasnaa And Pakistani brother Dastaan And the Chinese brothers for their cooperation and their mighty effort

中国最好的酒店 我们感谢摩洛哥修女哈斯娜 还有巴基斯坦弟弟达斯坦 感谢中国兄弟的合作和付出的巨大努力

1 个月前

This hotel is perfect. Literally paradise. You have everything in your room. Atmosphere is so cozy. All staff where very friendly and ready to help. I would like to express my appreciation, I thank each one of them. I personally would like to note hospitality of the manager from Argentina. Thaaaank you

这家酒店很完美。字面上的天堂。你的房间里什么都有。气氛是如此温馨。 所有的工作人员都非常友好并且随时准备提供帮助。 我想表达我的谢意，我感谢他们每一个人。 我个人想感谢来自阿根廷的经理的热情好客。谢谢你

9 个月前

朋友说这里曾经是他们来广州必住的酒店，可惜如今走样了，最糟的是这里房间卫生清洁真是不到位，甚至可以说应该是没有清洁可言，看起来只有铺床、换毛巾与补充清洁用品，完全没有清扫地面，甚至常常忘记补充柜内的拖鞋⋯严格说“白金五星级”的花园酒店已经随着半岛酒店集团离开后已经进入历史，目前的饭店管理很糟⋯⋯ 这次来真是长见识了，除夕开始酒店大厅像夜市一样吵杂，让人穿越大厅必须越过重重障碍，要不是已经住了好多天，站在大厅中央还真不知道东南西北，酒店大厅一片混乱，许多摊位卖着玩偶杂物，这里的早餐也不行，住客水准更是良莠不齐，安排好的座位，居然隔壁桌可以随意取走桌上的餐具，甚至有一回，取完早餐回来，竟然有人迳自霸占我的餐桌⋯ 其实，广州花园酒店为改革开放后共和国引入外资建设的第一批高端饭店，是华南地区唯一一家曾被评为饭店业最高级别的“白金五星级”饭店，Since 1985,建筑师：贝聿铭，曾经是外国人士到了广州必住的酒店，虽然饭店内房间的格局与设计还是可以看到当初设计的用心，只是多年没有细心维护，行政套房的办公桌上还留有香烟烫的痕迹，家具桌面刮花了还在使用，椅垫靠枕看起来应该很久没有洗过⋯⋯ 其实，真心觉得可惜可惜，2005年从半岛酒店集团转给了岭南商旅集团后，经年累月的管理不当就成了今天的模样😨

7 个月前

I am happy to express my sincere gratitude for the recent upgrade you provided me after I expressed my concerns about the initial room I was assigned. I must commend Mr. Chad zhang Guest Experience Manager, and your team for your exceptional customer service and attentiveness to my needs. Your prompt response to my complaint and your willingness to go above and beyond to ensure my comfort during my stay truly exceeded my expectations. Thank you once again for turning my initial disappointment into a delightful experience. I look forward to the remainder of my stay at your hotel and any future

在我表达了对分配给我的最初房间的担忧之后，我很高兴对您最近为我提供的升级表示诚挚的感谢。我必须赞扬宾客体验经理 Chad zhang 先生和您的团队出色的客户服务和对我需求的关注。您对我的投诉的及时回复以及您竭尽全力确保我在住宿期间感到舒适的意愿确实超出了我的预期。 再次感谢你们将我最初的失望变成了愉快的经历。我期待着在你们酒店的剩余时光以及未来

10 个月前