广州星际酒店

A three-star hotel with (less than) one star service - appalling. I stayed at this hotel for a work-related trip, as it happened to be closest to the business I was visiting. Despite being marketed as an "international-grade" hotel, none of the staff could speak or understand English. Luckily I was fluent in Mandarin (the official language of the PRC), although even then staff seemed to be uncomfortable with anything other than Cantonese. The rooms, while modern, had signs of poor maintenance, hidden behind the gaudy post-communist Nouveau riche aesthetics. Room lights were dim, and blown bulbs were actually left unfixed until a guest moves in and complains. Cleaning staff even informed me that upper floor rooms with balconies often flooded in heavy rains due to poor workmanship. Non-smoking floors and rooms reeked of nicotine, indicating that hotel staff do not actually enforce the purported ban on smoking indoors. In fact, guests freely smoke in corridors and raise havoc. Although "Do Not Disturb" signs are provided, in reality staff are either illiterate (plausible given that they are usually hired from outlying rural areas) or ignore them, and there are no safes. Avoid leaving valuables in your luggage. Although the hotel described itself on Chinese booking websites as offering complementary 30 RMB business breakfast sets, in reality the restaurants only serve Cantonese-style banquets for all three meals, served in badly chipped crockery. No accommodation for those who are vegetarian, have allergies or other dietary requirements. Free wifi is provided, but only if you have the WeChat app on your phone; a sign at the front desk indicates that this is to comply with Chinese government policy allowing them to monitor all guests' internet activity. Laptops cannot be used unless you set up a Mobile Hotspot on your phone and run a VPN. Even then, signal reception is generally poor to non-existent, you're much better off with mobile data from a local SIM card. Access to public transport is by the local 343 bus at a nearby bus stop, or a 20~30min walk to the Hongwei station of the Guangzhou Metro's Knowledge City branch of Line 14. Expect up to an hour's commute to Baiyun Airport, and two hours or more if you're heading into the CBD. Shopping and dining is limited to various street stalls and eateries in the nearby Fengweicun (Phoenix Tail Village), with poor hygiene. Eventually, I was so disgusted by the hotel and its surroundings that I moved out on the third day, to a cleaner, cheaper and better serviced apartment just around the corner. I have since been informed by my business contact that the reason for the poor service quality at the hotel is because it and the entire village will be demolished in the future, as part of the redevelopment of the area into the Sino-Singapore Guangzhou Knowledge City business park (hence the apparent reluctance by the hotel owners to improve or maintain their premises). So in summary, tourists must avoid this hotel and outlying area at all costs; business travelers should be able to easily find better alternatives nearby.

一家三星级酒店，但服务（低于）一星级 - 令人震惊。 我因工作出差住在这家酒店，因为它恰好距离我要去的企业最近。 尽管标榜为“国际级”酒店，但没有一个员工会说或听懂英语。幸运的是，我能说流利的普通话（中华人民共和国的官方语言），尽管即便如此，工作人员似乎对粤语以外的任何语言都感到不舒服。 这些房间虽然很现代，但有维护不善的迹象，隐藏在华丽的后共产主义暴发户美学背后。房间里的灯光很暗，烧坏的灯泡实际上一直没有修好，直到客人搬进来抱怨为止。清洁人员甚至告诉我，楼上有阳台的房间由于做工不好，经常在大雨中被淹。 无烟楼层和房间充满尼古丁味，这表明酒店工作人员实际上并没有执行所谓的室内吸烟禁令。事实上，客人在走廊里随意吸烟，造成了严重破坏。 尽管提供了“请勿打扰”标志，但实际上工作人员要么是文盲（考虑到他们通常是从边远农村地区雇用的，这似乎是合理的），要么忽视它们，而且没有保险箱。避免将贵重物品留在行李中。 尽管该酒店在中国预订网站上自称提供30元的免费商务早餐套餐，但实际上，餐厅的三餐只提供粤式宴会，且餐具破损严重。素食者、有过敏症或其他饮食要求的客人不提供住宿。 提供免费wifi，但前提是您的手机上安装了微信应用程序；前台的一个标志表明，这是为了遵守中国政府的政策，允许他们监控所有客人的互联网活动。除非您在手机上设置移动热点并运行 VPN，否则无法使用笔记本电脑。即便如此，信号接收通常很差甚至根本没有，您最好使用本地 SIM 卡的移动数据。 乘坐公共交通可在附近的公交车站乘坐当地的 343 路公交车，或步行 20~30 分钟即可到达广州地铁 14 号线知识城支线宏伟站。预计前往白云机场最多一小时，两小时如果您要去 CBD，则更多。 购物和餐饮仅限于附近凤尾村的各种路边摊和餐馆，卫生状况较差。 最终，我对这家酒店及其周围环境感到非常厌恶，所以我在第三天就搬了出去，搬到了拐角处一家更干净、更便宜、服务更好的公寓。 后来我的业务联系人告诉我，酒店服务质量差的原因是，未来该地区将被拆除，作为中新广州知识城重建的一部分。商业园区（因此酒店业主显然不愿意改善或维护其场所）。 所以综上所述，游客一定要不惜一切代价避开这家酒店和边远地区；商务旅客应该能够轻松地在附近找到更好的选择。

5 年前