GUANGDONG YIN YE YANSHAN RESORT 酒店

Hotel facilities are getting on. Maintenance and service level has been neglected- with Lipton tea bags but no milk sachets included. Chamber maid refused an extra pillow that should go with an additional folding bed. Customers were refused "vegetable only" at a noodle serving bar in the breakfast room. Above is a basic level expected in a Western hotel. Customers are generally greeted with a smile first thing in the morning, but they were hard to find throughout the dining room. Staff service attitude should be reviewed by the hotel management to bring it up to an acceptable level. Visitors from Melbourne.

酒店设施很齐全。维护和服务水平被忽视——有立顿茶包，但没有奶袋。女服务员拒绝提供额外的枕头，本应配备额外的折叠床。早餐室的面条酒吧拒绝顾客“只吃蔬菜”。以上是西方酒店的基本水平。 通常早上第一件事就是微笑着迎接顾客，但在整个餐厅里很难找到他们。酒店管理层应审查员工的服务态度，使其达到可接受的水平。 来自墨尔本的游客。

10 年前