Mercure Hotel

性價比較高……………………………………………………………………………………………………………………………

3 年前

Just terrible! As soon as I checked in, the front desk operator asked me to cancel my ctrip reservation and book the room using another app, just to have free breakfast which I discovered was only a bowl of noodles because the cooks were on vacation. Of course I didn't do it because in case of problem ctrip was my only guarantee in a place like that...few days later I had the demonstration that I was correct and my choice paid back. In addition I had to copy my passport by myself because the operator was not able to use the printer.This was just the beginning... The room was dirty, the cleaner just moved the dust from one side to another of the room, cleaning only few areas and keep complaining she was the only one working, she was tired and not well paid. I found a bag of food behind a curtain probably of a previous guest, not sure how long has been there, I didn't want to look inside. Persistent smell of smoke. Towels smelled bad, like they have been wet for long time and never been washed with soap. After using the towel for the first time, I had to shower again to remove the bad smell from my body. My wife immediately found a bug, we see the service coming inside the room without knocking the door. The first days we didn't care so much until when the last day, with our big surprise, a relative came to visit us and he walked directly inside the room without using any card. In that situation we discovered that the lock was broken and anyone can come inside the room without using any card. This clearly shocked and scared me and my family, then after few hours, thanks to ctrip and the manager of the hotel, the problem was fixed.I think this hotel was a bad journey inside a nice journey. For sure it's not a 4 stars hotel, probably just a 2 or 3 stars and for sure it's too expensive for the quality of the room and the service provided.If I will come back again? Maybe after many years if I will be able to forget all of this...

太可怕了！刚入住，前台就让我取消携程的预订，用别的APP订房间，就为了吃免费的早餐，结果发现只是一碗面条，因为厨师们都在度假。当然我没有这么做，因为万一出现问题，携程是我在这样的地方唯一的保证……几天后，我得到了证明，证明我是正确的，我的选择得到了回报。另外我必须自己复印护照，因为操作员无法使用打印机。这只是开始......房间很脏，清洁工只是将灰尘从房间的一侧移到另一侧，清洁只有几个区域，并一直抱怨她是唯一一个工作的人，她很累，而且工资不高。我在窗帘后面发现了一袋食物，可能是前一位客人的，不知道放在那里多久了，我不想看里面。持续的烟味。毛巾有股难闻的味道，就像湿了很长时间而且从来没有用肥皂洗过一样。第一次使用毛巾后，我必须再次淋浴以去除身上的难闻气味。我的妻子立即发现了一个错误，我们看到服务进入房间而没有敲门。最初几天我们并不太在意，直到最后一天，令我们大吃一惊的是，一位亲戚来看望我们，他直接走进房间，没有使用任何卡。在这种情况下，我们发现锁坏了，任何人都可以进入房间而无需使用任何卡。这显然让我和我的家人感到震惊和害怕，然后几个小时后，感谢携程和酒店经理，问题得到了解决。我认为这家酒店是一次美好旅程中的一次糟糕的旅程。当然，这不是一家 4 星级酒店，可能只是 2 或 3 星级酒店，而且相对于房间的质量和提供的服务来说，它的价格太贵了。我是否会再次回来？也许很多年后我就能忘记这一切……

1 年前