warm tree valley

Summary: room okay but unacceptable staff which made us regret spending our new year’s here. ||||We chose this hotel because of its location (outside the city in a bit of green) and because of its vegetarian restaurant. Being vegetarian ourselves, we were really looking forward to it. Spoiler alert: food was okay but not as expected and restaurant was mostly closed. They drive you around the complex for free in golf carts and we also got dropped off at the airport for free. ||||We booked Qilinshu Hotel but realized upon arrival that Warm Tree Valley and Qilinshu appear to be the same which is fine because we initially wanted to book with warm tree anyways but couldn’t as it was fully booked on ctrip. ||It’s situated in a large holiday villa/apartment complex outside of Gasa, in the middle of nowhere which is nice in general if you want to escape the city trouble. You are really dependent on the hotel facilities (restaurant) and Didis or taxis if you want to go somewhere and don’t have your own car like us. But it’s manageable. The complex is under heavy construction which does not directly impact the hotel though. The area is okay for bicycling and hiking through remote villages but the hikes include a lot of dirt roads and trucks throwing dust at you and the hotel does not offer rental bikes nor are there any in the area. Also: no scooters available. ||Important: there are no stores and only 2 restaurants in the area. #1 is the vegetarian hotel restaurant which appears to be mostly closed. #2 is the restaurant of another hotel in the complex. Food there is okay but few veggy options. ||The hotel staff was also not able to provide recommendations on restaurants, Spa or other facilities in the area. ||||Getting to the hotel is a bit confusing as the indicated address on trip is not correct. You have to navigate to Warm tree valley resort. ||||The pool area does not belong to the hotel. The facilities are nice. The few sunbathing chairs were enough for this time of year. Unfortunately, there is no service (no drinks, even though there is a bar, no towels, etc), even though the facilities would easily allow for some very good service. Gym is also ok.||||Generally speaking, the room and the patio were okay. ||||The first “villa” we were allocated to was nice and large, but it was on the main road of the complex which was frequented by construction vehicles (trucks) every few minutes until late into the night. Additionally, the downstairs area was open space and didn’t have a door to the outside, only curtains. This felt a bit weird, considering you’re in the main road. We asked for a change after an inspection.||||Second “villa” was located right next to reception, restaurant and pool which is better in our case. Distances within hotel area are rather large. Room was oldish and also smelled a bit old. It didn’t seem like the room was freshly prepared for new guests (room E18b). Also, the outside area, I.e. area in front of entrance and the villa’s garden area were not very well maintained and weren’t cleaned before or during the stay. ||The outside area had a little patio overlooking the area which was quite nice for yoga. ||The bedroom (upstairs) was okay with a small balcony. Downstairs area was old and smelled old. The second bed in the downstairs bedroom wasn’t made - maybe still bedding from previous guests?||There is a kitchen with cupboards and a fridge as well as a one plate induction burner. But shelves are empty, so no kitchen utensils (pans, dishes, cutlery). Be aware of that if you plan to do your own cooking.||||Drains in bathrooms smelled bad, hotel staff covered smell when cleaning room, but smell returned after few hours.||||Portable heater was provided on request as A/C didn’t turn “warm”. ||||||unacceptable humiliating behavior of the staff||||On the night of our arrival we walked to the restaurant and were told that it was closed as the hotel owner had a private gathering. After a short while, however, we were warmly invited to join, which was amazing. The food was excellent. The staff ensured us that the restaurant would be open the next night. ||||Following night: same thing. Restaurant closed, but we were allowed to have dinner regardless. We were promised by the reception staff that for the following night the restaurant would definitely be open as it was New Year’s Eve. On New Year’s Eve we were hoping for a relaxing night in the vegetarian restaurant and, due to the confirmation of the hotel staff, didn’t plan to go outside to find another restaurant to eat at. Arriving at the restaurant at 6:30pm we were casually told that the chef had been send home as the following day was a public holiday. We were slightly irritated and angry due to the misinformation. The on-duty staff (the only one in the hotel that spoke English) did her best to help us and even went to a store somewhere to get us some food. After a nightly ordeal wishing we were back home in shanghai, we travelled to the restaurant of the other hotel on the complex. After a short discussion and explanation of the situation, the VillaBlossom hotel restaurant manager managed to organize a veggie dinner for us. We ended up having a very nice evening. The last night of our stay we actually managed to get diner at Warm tree valley restaurant and it was good. The negative experience was highlighted by the departure day where we were guaranteed at noon that the restaurant would be open for lunch so that we could have a nice lunch before our flight back home. When we showed up an hour later, of course it was closed. We were slowly getting agitated and our complaints were greeted with an arrogant smile and laughter because the staff (Mr. Li) thought it was funny. The laughing continued when being confronted with the unprofessional attitude. This felt humiliating. ||||Conclusion: considering the very high price we paid (450€ for 4 nights) and the experience we had, we can say that this hotel really left a bad taste to our holidays in Xishuangbanna. On numerous occasions we felt that we were not appreciated and would have preferred to finish our vacation early and fly home. The English speaking lady from the front desk as well as the hotel manager were always helpful and very friendly, but a large part of the of the staff made us regret coming here. ||||I would not recommend this hotel to foreign tourists as the standards are very low considering the price.

总结：房间还可以，但工作人员令人无法接受，这让我们后悔在这里度过了新年。 ||||我们选择这家酒店是因为它的位置（城外有一点绿色）和它的素食餐厅。作为素食者，我们真的很期待。剧透警报：食物还可以，但不如预期，餐厅大部分都关门了。他们免费开着高尔夫球车带你游览整个建筑群，我们还免费送到机场。 ||||我们订了麒麟树酒店，但到达后才发现，暖树谷和麒麟树似乎是一样的，这还好，因为我们本来想订暖树酒店，但因为在携程上订满了，所以没能订到。 ||它位于加萨郊外的一个大型度假别墅/公寓大楼内，地处偏僻的地方，如果您想逃离城市的麻烦，总体来说这里很好。如果您想去某个地方并且没有像我们一样拥有自己的汽车，那么您真的非常依赖酒店设施（餐厅）和滴滴出行或出租车。但这是可以管理的。该建筑群正在进行繁重的施工，但不会直接影响酒店。该地区适合骑自行车和徒步穿越偏远的村庄，但徒步旅行时会遇到很多土路，卡车会向您扔灰尘，而且酒店不提供自行车租赁服务，该地区也没有自行车租赁服务。另外：没有可用的踏板车。 ||重要提示：该地区没有商店，只有 2 家餐厅。 #1 是一家素食酒店餐厅，似乎大部分都关门了。 #2是大楼内另一家酒店的餐厅。那里的食物还可以，但蔬菜的选择很少。 ||酒店工作人员也无法提供该地区餐厅、水疗中心或其他设施的建议。 ||||到达酒店有点混乱，因为旅途中指定的地址不正确。您必须导航到暖树谷度假村。 ||||泳池区不属于酒店。设施很好。一年中的这个时候，几张日光浴椅就足够了。不幸的是，没有服务（没有饮料，即使有酒吧，没有毛巾等），尽管设施很容易提供一些非常好的服务。健身房也还可以。||||总体来说，房间和露台都还可以。 ||||我们分配到的第一个“别墅”又漂亮又大，但它位于建筑群的主干道上，每隔几分钟就有施工车辆（卡车）经常光顾，直到深夜。而且楼下是空地，没有通往外面的门，只有窗帘。考虑到你在主干道上，这感觉有点奇怪。我们在检查后要求更换。||||第二个“别墅”位于接待处、餐厅和游泳池旁边，这对我们来说更好。酒店区域内的距离相当远。房间很旧，闻起来也有点旧。房间看起来不像是为新客人新准备的（E18b 房间）。此外，外部区域，即入口处的区域和别墅的花园区域维护得不是很好，在入住前或入住期间也没有清洁。 ||外面的区域有一个小露台，可以俯瞰该区域，非常适合瑜伽。 ||卧室（楼上）还不错，有一个小阳台。楼下区域很旧，闻起来很旧。楼下卧室的第二张床还没有整理 - 也许仍然是以前客人的床上用品？||有一个带橱柜和冰箱以及一盘电磁炉的厨房。但架子是空的，所以没有厨房用具（平底锅、盘子、餐具）。如果您打算自己做饭，请注意这一点。||||浴室的下水道有异味，酒店工作人员在打扫房间时掩盖了气味，但几个小时后气味又回来了。||||根据要求提供了便携式加热器，如 A /C 没有变得“温暖”。 ||||||工作人员令人无法接受的侮辱行为||||在我们到达的那天晚上，我们步行到餐厅，并被告知餐厅已关闭，因为酒店老板有一个私人聚会。然而不久之后，我们就被热情邀请加入，这真是太棒了。食物很棒。工作人员向我们保证餐厅将在第二天晚上营业。 ||||第二天晚上：同样的事情。餐厅关门了，但无论如何我们都被允许吃晚饭。接待人员向我们保证，第二天晚上餐厅肯定会营业，因为是除夕夜。除夕之夜，我们本想在素食餐厅度过一个轻松的夜晚，但由于酒店工作人员的确认，我们并没有打算出去寻找另一家餐厅吃饭。下午 6:30 到达餐厅时，我们被随意告知厨师已被送回家，因为第二天是公共假期。由于错误信息，我们感到有点恼怒和愤怒。值班的工作人员（酒店里唯一会说英语的人）尽最大努力帮助我们，甚至还去某个商店给我们买了一些食物。经过每晚的煎熬，希望我们能回到上海的家，我们前往大楼内另一家酒店的餐厅。经过简短的讨论和解释情况后，VillaBlossom 酒店的餐厅经理设法为我们组织了一顿素食晚餐。我们最终度过了一个非常愉快的夜晚。我们住宿的最后一晚，我们实际上设法在温暖的树谷餐厅吃了晚饭，味道很好。出发当天的负面经历凸显了这一点，我们被保证中午餐厅将开放供应午餐，以便我们可以在乘飞机回家之前享用一顿美味的午餐。当我们一个小时后出现时，当然已经关门了。我们慢慢地变得焦躁起来，我们的抱怨得到了傲慢的微笑和笑声，因为工作人员（李先生）认为这很有趣。面对不专业的态度，笑声仍在继续。这感觉很丢脸。 ||||结论：考虑到我们支付的高昂价格（4晚450欧元）和我们的体验，我们可以说这家酒店确实给我们在西双版纳的假期留下了不好的味道。在很多情况下，我们都觉得自己没有受到赏识，因此宁愿早点结束假期并飞回家。前台会说英语的女士以及酒店经理总是乐于助人且非常友好，但很大一部分工作人员让我们后悔来到这里。 ||||我不会向外国游客推荐这家酒店，因为考虑到价格，标准非常低。

3 年前

Rooms a little bit tired. Swimming pool only allowed in with hat - but frustrating. Restaurant closed at random times and very early during the week. Many customers had nothing to eat.Relaxing place though

房间有点旧了。游泳池只允许戴帽子进入 - 但令人沮丧。餐厅在任意时间关门，并且在一周中很早就关门。很多顾客没有东西吃。虽然是放松的地方

3 年前