Grand Hyatt Hefei

這家酒店服務太好了！賓客体验经理小李帮我升级了房型，听说我的航班延误了，又帮我延迟了退房时间，真是太贴心了。真正体会到了宾至如归的服务。超级推荐！

4 个月前

無論去哪裡出差都是住君悅，但是這次比較不理解的是在App只需要六百多，但是訂不到房，在學程同一天就可以訂到房，並且同一個房型要1300百多。到底是君悅系統出問題還是攜程出問題呢？總之這一次住君悅感受度非常差，並且對攜程已經有無數次的疑惑

5 个月前

環境相當不錯，主打高空酒店，服務確實相當到位，入住後加個人微信，賓客體驗經理Lily 全程服務，有問題也可以馬上處理. 樓下就是商場，出行購物相當方便！

6 个月前

We loved staying here! The space is gorgeous, great location by the mall, and super family friendly! Also really great pool.

我们喜欢住在这里！房源非常华丽，位置优越，靠近购物中心，非常适合家庭入住！还有很棒的游泳池。

5 个月前

酒店位置方便，房间空間設計用心。晚餐到中式餐廳服務貼心友善，食物質素一流，可惜忘記提早預訂片皮鸭，要等75分鐘，下次再來一定耍訂。😋😊早上電梯非常繁忙，巳有3部電梯，仍要等好久，希望可以改善。早餐还可以，可以更好，麵包質素一般，还是courtyard kunshan 比較好很多。望改善更好。

10 个月前

The hotel is fairly new, and the interior is nice. Service is weak for a Grand Hyatt property. Front desk people are polite, but can be slow. If you have any special needs, it will take them a while to process. The agents need to ask permission from their bosses for just about everything not in their text book! Don't expect any recognition for being a World of Hyatt member, nor upgrade. I asked to use a Club access award, and the front desk agent asked me to call the globalist hotline myself. Our biggest problem was with the central heating system. It's set to 22 degrees and couldn't be changed in the rooms. It was way too warm for our comfort, especially since the only comforter in the room is a heavy down comforter.

酒店比较新，内部装修也不错。君悦酒店的服务很差。前台人员很有礼貌，但速度可能很慢。如果您有任何特殊需求，他们将需要一段时间来处理。特工们几乎所有教科书上没有的事情都需要征求老板的许可！ 不要指望成为凯悦天地会员会得到任何认可，也不要升级。我要求使用俱乐部准入奖励，前台工作人员让我自己拨打全球主义者热线。 我们最大的问题是中央供暖系统。温度设置为 22 度，并且无法在房间内更改。对于我们的舒适度来说，温度太高了，尤其是因为房间里唯一的被子是厚重的羽绒被。

8 个月前

As a frequent traveler, I can say that this is one of the better value Grand Hyatts, and better hotel offering of the city. Rooms are spacious, clean, carefully designed. Staff speak English, are helpful and friendly. Facilities are on point and more importantly well maintained, especially the Gym. Location wise the hotel has pros and cons. Starting with the pros. Located above one of the most premium mall of the city. Hence, restaurants (Italian, Thai, various Chinese and vegetarian options), coffee/tea houses, and pubs are plentiful. Furthermore, easily accessible by taxi as it is near Hefei’s main roads. However, should you need to travel by metro, then the location isn’t too convenient; the nearest metro station is still 15 minutes walking distance.

作为一名常旅客，我可以说这是君悦酒店中性价比更高的酒店之一，也是这座城市中更好的酒店。房间宽敞、干净、设计精心。工作人员会说英语，乐于助人且友好。设施齐全，更重要的是维护良好，尤其是健身房。就位置而言，酒店有利有弊。从专业人士开始。位于该市最高档的购物中心之一上方。因此，餐厅（意大利餐厅、泰国餐厅、各种中国餐厅和素食餐厅）、咖啡/茶馆和酒吧林立。此外，由于靠近合肥的主要道路，乘坐出租车很方便。但如果你需要乘坐地铁出行，那么位置就不太方便了；最近的地铁站距离酒店还有 15 分钟步行路程。

11 个月前

合肥君悅酒店超乎預期的滿意，環境，衛生和服務都是一流，賓客經理Lily對入住的客人極為上心，有專屬管家般的服務感

6 个月前