Courtyard by Marriott Liuzhou Sanjiang

真係酒店各方面都好好，服務態度好啦，啲人又親切，成個縣城又便又舒適。唯一係酒店夜晚冇飲嘢嘅地方。去景區各方面都幾方便。雖然可以出邊大把地方飲嘢，但唔想出去嘅時候就只可以訓覺咯。

4 个月前

This is a wonderful hotel. Rooms are modern, clean, tastefully furnished. There's interconnecting rooms in this hotel. The breakfast is outstanding. We stayed here to visit 程阳八寨，程阳风雨桥, this is the latest 5A scenic travel location in Guangxi. My sister says she will like to visit the hotel and 程阳八寨 again.

这是一家很棒的酒店。客房现代、干净、布置高雅。这家酒店设有连通房。早餐很棒。我们住在这里是为了参观程阳八寨，程阳风雨桥，这是广西最新的5A景区旅游地点。我姐姐说她想再次参观酒店和程阳八寨。

6 个月前

非常好！位置不錯，去程陽八寨很近，離三江自治區縣城也很近，設施非常好，整體維護的很好，房間安靜、舒適好睡。

4 个月前

好棒好棒的酒店。一步一景……處處帶給人怡悅的感覺。前台的工作人員熱情有禮貌。房間裡非常的乾淨。早飯的選擇非常的豐富，而且因為是週末，早飯一直供應到10:30。 因為感覺太舒服了，我們又多住了一晚上！

10 个月前

酒店接待人員，和藹可親，詢問問題回答詳細，房間佈置不錯，酒店與市區有點距離，但又不算遠，走十多分鐘就到達，對於今次住宿滿意。

4 个月前

To whom it may concerns, I’m writing this letter to deliver the disappoin**ent and regret of my stay in Courtyard Marriott Sanjiang Liuzhou during 2-3Sep2023. The whole stay was just fine and the light rain in the next day morning was a bonus for my journey being in the beautiful countryside away from the city. The room service was good and people were very nice with greetings along, and the check-out was quick and smooth (handled by the receptionist ************). Although it was a rainy day and Marriott is always considerate to prepare umbrella (in the room) in case of needs, which is also allowed to take (I was given 1 or 2 umbrellas during my stay in Marriott Guangzhou) as far as I’m concerned, ****** came to me during my waiting for taxi and told that the umbrella in my room was missing left me confused and embarrassed when outside raining and my taxi was yet to arrive. I requested ****** regarding the umbrella issue and showed my confusion with my previous experience in Marriott, it seemed that 2 years time since the opening of this hotel WAS NOT sufficient to train up hotel staffs when handling customer inquiry and my disappoin**ent is on the ground of below:-1. ****** was not able to explain why the umbrella was not allowed to take even it was raining outside and customer was about to leave, as well as the customer had explained the previous experience with Marriott in Guangzhou. Besides, ***** had already completed my check-out with no further outstanding issue, what if I had left right after and she found the umbrella was missing? Do I have to return the umbrella during my ride to the railway station? 2. Another receptionists Mr. Jerry Xie and Mr. Mike Yao came up but failed to provide:- a) name card, they explained it was under preparation but did not make any sense when they also said they were not new-join staffs; b) customer care email address, they only provided customer hotline but it should not be the case that staffs of Marriott did not know the customer care email. Mr. Mike Yao did also mentioned for his two employments by Marriott giving out umbrella in the room for guest was never the case ( I didn’t see what’s the point saying this instead of giving customer meaningful solution)The whole conversation had been calm but the above-mentioned staffs were not being helpful even what I requested was just extremely basic information instead of demanding request, and being in the tier-2/3 city hotel service standard would be different (poorer?) would NOT be considered as an excuse if Marriott positioned itself as an international hospitality specialist, and this had make a very bad and unpleasant memory for my trip to this place. Appreciate your feedback at the earliest, and I’m available for further communication. Looking forward to your best solution before I reached out to other social media for escalation JUST BECAUSE OF AN UMBRELLA. Reservation No. 26013298508Regards, The guest

我写这封信是为了表达我在 2023 年 9 月 2 日至 3 日期间入住柳州三江万怡酒店的失望和遗憾。整个住宿过程都很好，第二天早上的小雨对我在远离城市的美丽乡村的旅程来说是一个额外的好处。客房服务很好，人们非常友善，一路上都在打招呼，退房又快又顺利（由接待员************处理）。虽然是下雨天，万豪总是很贴心地在房间里准备了雨伞以备不时之需，而且据我所知，雨伞也是可以带的（我在广州万豪酒店期间，他们给了我一到两把雨伞）。我很担心，在我等出租车的时候，********来找我，告诉我房间里的雨伞不见了，这让我在外面下雨而出租车还没有到的时候感到困惑和尴尬。我就雨伞问题提出了******的要求，并表达了我对之前在万豪酒店的经历的困惑，这家酒店开业以来的两年时间似乎不足以培训酒店员工处理客户询问，这让我很失望**ent 的依据如下：-1。 ******无法解释为什么外面下着雨，顾客正要离开的情况下不让带雨伞，以及顾客解释了之前在广州万豪酒店的经历。况且，*****已经帮我办理了退房手续，没有任何其他问题，如果我离开后她发现雨伞不见了怎么办？乘车去火车站时需要归还雨伞吗？ 2. 另一位接待员谢先生和姚先生出现了，但没有提供：- a) 名片，他们解释说正在准备，但没有任何意义，因为他们还说他们不是新加入的员工； b) 客户服务邮箱地址，他们只提供了客户热线，但万豪酒店的工作人员不应该不知道客户服务邮箱。迈克·姚先生也提到了他在万豪酒店的两次工作中从来没有为客人在房间里提供雨伞的情况（我不明白这样说有什么意义，而不是给客户提供有意义的解决方案）整个谈话很平静，但是即使我要求的只是非常基本的信息而不是苛刻的要求，上述工作人员也没有提供帮助，而且处于二三线城市的酒店服务标准会有所不同（更差？）不会被视为借口如果万豪将自己定位为国际酒店专家，这给我的这个地方之旅留下了非常糟糕和不愉快的回忆。感谢您尽早提供反馈，我可以进行进一步的沟通。在我仅仅因为一把雨伞而向其他社交媒体寻求升级之前，期待您的最佳解决方案。预订号 26013298508尊敬的客人

1 年前

总体非常满意，酒店总监Ryan提早一天添加了我的微信，并详细了解了我的入住需求，并在到达前对房间做好了很好的安排。到达后酒店前厅的同学非常热情，扶老人下车，帮忙提行李，并送上了三江特色油茶。入住办理非常快，也很专业，办理房卡，刷预授权都非常流畅。下午茶给了非常好的安排，环境舒适，食品美味，Kitty的服务也非常细心，下午茶也非常满意。房间布置细心，做了精心的布置，硬件部分也非常好，总体完全超出了万怡的标准。酒店停车位充足。感谢酒店所有工作人员的付出，祝酒店越来越好！

2 年前

Huge hotel, typical Chinese style but totally modern with all what you can wish. The staff speak good English and is very helpful. Big parking if you come by car. The hotel is located on a small hill with a nice view of Sanjiang city. Only 2km from the bird’s nest and drum tower. Very big room with all amenities. Special mention for the beds which are fantastically comfortable.

巨大的酒店，典型的中国风格，但完全现代，拥有您想要的一切。工作人员英语说得很好而且非常乐于助人。如果你开车来的话，有很大的停车场。酒店位于一座小山丘上，可以看到三江市的美景。距离鸟巢、鼓楼仅2公里。房间很大，设施齐全。特别值得一提的是床非常舒适。

1 年前