The Ritz-Carlton, Suzhou

装修装修不行，服务服务一般，吃的简直拉胯到无以复加了。酒廊简直就和万豪差不多|真的想知道这种酒店非要挂个丽思卡尔顿干嘛？房地产红利都过去了还要靠这个来哄抬地价吗？

1 周前

During my recent stay at the Ritz-Carlton, Suzhou, I was thoroughly impressed by the hotel’s commitment to personalized service and its seamless blend of local culture with contemporary luxury. From the moment I received a pre-arrival call to confirm my preferences, it was evident that every detail had been meticulously noted and executed upon arrival. What truly stood out was the genuine warmth of the staff—by my second day, multiple team members greeted me by name, creating a sense of familiarity that elevated the experience. The hotel’s design is a captivating fusion of Suzhou’s classical gardens and modern sophistication, departing from the traditional Ritz-Carlton opulence. The result is a refreshing, culturally immersive ambiance that pays homage to the city’s heritage while offering sleek, contemporary comforts. The prime location in the historic district is a major highlight, placing iconic sites like Shantang Street, Xiyuan Temple, and the Lingering Garden within easy walking distance. In terms of dining, the Chinese restaurant delivered outstanding, authentic flavors, while the bakery and Western kitchen provided equally satisfying options. However, the breakfast buffet, though excellent in its Western selections, could benefit from more diverse local Chinese dishes to better reflect Suzhou’s culinary heritage. While the hotel is newly opened and still refining some details, the responsiveness of the team was unparalleled. When I mentioned the lack of greenery in my room and an obstructing artwork, the Director of Rooms (DOR) and General Manager (GM) addressed these promptly—by the time I returned from dinner, the issues had been resolved. This level of attentiveness speaks volumes about the hotel’s dedication to guest satisfaction. That said, there are areas for improvement. The surrounding commercial district is still under development, limiting the views, and the gym could be more spacious. Additionally, the absence of a bar and limited guest activities beyond dining may leave some visitors wanting more entertainment options. Despite these minor drawbacks, the Ritz-Carlton, Suzhou shines through its exceptional service and thoughtful design. In an era where luxury hotels often prioritize hardware, this property distinguishes itself through its genuine care for guests, making it a standout choice for travelers seeking both comfort and cultural depth. For first-time visitors to Suzhou, this hotel is a perfect gateway to the city’s charm—its few imperfections are easily overshadowed by its many strengths.

在我最近入住苏州丽思卡尔顿酒店期间，酒店对个性化服务的承诺以及当地文化与当代奢华的无缝融合给我留下了深刻的印象。从我接到抵达前电话确认我的偏好的那一刻起，很明显，每一个细节都在抵达时经过精心记录和执行。真正引人注目的是员工的真诚热情——到了第二天，多名团队成员都叫出了我的名字，营造了一种熟悉感，提升了体验。 酒店的设计将苏州古典园林与现代精致完美融合，一改传统丽思卡尔顿酒店的华丽风格。其结果是营造出一种令人耳目一新、沉浸式文化的氛围，向城市的传统致敬，同时提供时尚、现代的舒适感。历史街区的黄金地段是一大亮点，步行即可到达山塘街、西园寺、留园等标志性景点。 餐饮方面，中餐厅的口味出众、地道，面包房和西厨的选择也同样令人满意。然而，自助早餐虽然在西式选择上很出色，但可以从更多样化的当地中式菜肴中受益，以更好地体现苏州的烹饪传统。 虽然酒店是新开业的，仍在完善一些细节，但团队的响应速度是无与伦比的。当我提到我的房间缺乏绿化且有碍事的艺术品时，客房总监 (DOR) 和总经理 (GM) 立即解决了这些问题 - 当我吃完晚饭回来时，问题已经解决。这种程度的关注充分体现了酒店对宾客满意度的奉献精神。 也就是说，还有一些需要改进的地方。周边商业区还在开发，视野有限，健身房可以更宽敞一些。此外，由于没有酒吧以及餐饮以外的客人活动有限，可能会让一些游客想要更多的娱乐选择。 尽管存在这些小缺点，苏州丽思卡尔顿酒店仍以其卓越的服务和周到的设计而脱颖而出。在豪华酒店通常优先考虑硬件的时代，该酒店通过对客人的真诚关怀而脱颖而出，使其成为寻求舒适度和文化深度的旅行者的绝佳选择。对于首次来到苏州的游客来说，这家酒店是领略这座城市魅力的完美门户——它的众多优点很容易掩盖它的一些缺陷。

2 个月前

I recently stayed at The Ritz-Carlton, Suzhou, and it was an unforgettable experience!||||The moment I received a pre - arrival call, I knew I was in for something special. They asked about my preferences, and to my delight, everything I requested was perfectly arranged when I checked in. What really touched me was that many staff greeted me by name on the second day. It felt like being among old friends.||||The hotel's design is a wonderful blend of local culture and modern luxury. Ditching the typical Ritz - Carlton opulence, it incorporates elements of Suzhou's classical gardens. Pavilions, water features, and stone paths create an elegant and serene atmosphere, allowing guests to enjoy traditional charm while having all modern comforts. Its location in the old Gusu area is a huge plus. Shantang Street, Xiyuan Temple, and the Lingering Garden are just a short walk away, making it extremely convenient for exploring the city's cultural gems.||||Food here is a highlight. The Chinese restaurant offers mouth - watering local cuisine, and the bakery and Western kitchen also serve up delicious treats. However, the breakfast could use more local Chinese options to better represent Suzhou's food culture.||||As a new hotel, it has a few areas for improvement. The surrounding commercial district is still under construction, affecting the views in some rooms. The gym is a bit small, and there's no bar yet. Also, the rooms lack distinct features, and the selection of guest activities is limited.||||But overall, the outstanding service and unique design make up for these minor flaws. In a world where luxury hotels often focus on hardware, this hotel stands out with its warm service and cultural immersion. For first - time visitors to Suzhou, it's a top choice.

我最近入住了苏州丽思卡尔顿酒店，这是一次难忘的体验！||||接到入住前电话的那一刻，我就知道这次入住体验非同寻常。他们询问了我的喜好，令我欣喜的是，我的所有要求在入住时都得到了完美的安排。真正让我感动的是，第二天，许多员工都叫出了我的名字并热情地迎接我。感觉就像置身于老朋友之中一样。||||酒店的设计完美地融合了当地文化与现代奢华。它摒弃了丽思卡尔顿酒店典型的奢华风格，融入了苏州古典园林的元素。亭台楼阁、水景和石径营造出优雅宁静的氛围，让客人在享受现代舒适设施的同时，还能感受到传统韵味。酒店地处姑苏老城区，地理位置优越，步行即可到达山塘街、西园寺和留园，方便客人探索这座城市的文化瑰宝。||||这里的美食是一大亮点。中餐厅提供令人垂涎的当地美食，面包房和西厨也提供美味佳肴。然而，早餐可以加入更多中式菜肴，以更好地体现苏州的饮食文化。||||作为一家新酒店，它有一些需要改进的地方。周边商业区仍在建设中，影响了部分客房的景观。健身房有点小，还没有酒吧。此外，客房缺乏特色，客人的活动选择也有限。||||但总的来说，优质的服务和独特的设计弥补了这些小瑕疵。在豪华酒店往往注重硬件的时代，这家酒店以其温馨的服务和文化底蕴脱颖而出。对于初次到访苏州的游客来说，这里是首选。

1 个月前

We live in Hong Kong and recently stayed at this newly opened hotel for two nights. It’s a fantastic addition to the area. The **interior design** is beautiful and thoughtfully crafted, blending elegance with comfort. ||The **staff** are incredibly helpful and enthusiastic, happily sharing tips about the local area and ensuring every guest feels welcome. ||One tip: **book ahead at the Peking duck restaurant**. ||Overall, an impressive hotel offering great service and an unforgettable stay. Highly recommend!

我们住在香港，最近在这家新开业的酒店住了两晚。它为这个地区增添了一道亮丽的风景。**室内设计**精美绝伦，精心打造，将优雅与舒适融为一体。||**员工**非常乐于助人，热情周到，乐于分享当地的小贴士，确保每位客人都感到宾至如归。||温馨提示：**提前预订北京烤鸭餐厅**。||总而言之，这是一家令人印象深刻的酒店，提供优质的服务和难忘的住宿体验。强烈推荐！

1 个月前

오픈5일째 숙박 체크인할때 한국인직원분이 계심 cindy kim 너무나 친절한 응대에 감동 호텔 주변안내부터 라운지 이용및 호텔 히스토리까지 너무 재미있게 설명해줌 라운지는 메리어트 어떤 티어도 혜택은 없지만 현재 1인350 2인 550위안+세금별도의 금액으로 아침 점심 에프터눈티 저녁 칵테일타임까지 즐길수 있음 5층 테라스룸으로 배정 따뜻한 봄날에 더없이 좋았음 옷장도 넓고 화장대가 있는것도 좋음 라운지는 야외정원도 있고 직원분들은 정말 감동적일 정도로 친절함 바로옆 mix c쇼핑몰이 오픈준비중이고 메리어트레지던스도 오픈예정 조식 가짓수나 오더 메뉴가 적은건 아쉬움 주류는 요청시 언제든 제공되는 라운지는 꼭추천 수영장과 탈의실내 자쿠지와 사우나도 쾌적 세련되고 절제된 인테리어와 기물들 쑤저우의 첫 여행이 리츠칼튼과 함께여서 행복함

入住第五天 我办理入​​住时，那里有一名韩国工作人员。 cindy kim 您的热情好客让我非常感动 从酒店周围环境到休息室的使用和酒店历史，讲解方式非常有趣。 万豪等级的会员无法使用休息室。 目前1人350 2人550元+不含税 您可以享用早餐、午餐、下午茶和晚间鸡尾酒时光。 分配到五楼露台房 非常适合温暖的春日 衣柜很宽敞，还配有梳妆台，很不错。 休息室设有室外花园，工作人员非常友好。 紧邻的万象城购物中心正在筹备开业，万豪公寓也即将开业。 遗憾的是，早餐选择或菜单并不多，可供订购。 强烈推荐这个休息室，因为可以根据要求提供酒精饮料。 游泳池和更衣室的按摩浴缸和桑拿浴室也很舒适。 精致低调的内饰和家具 我很高兴第一次去苏州就选择了丽思卡尔顿酒店。

1 个月前

An incredible design by Peter Remedios. Love the innovative style. The prices are relatively affordable for the level of luxury

彼得雷梅迪奥斯的令人难以置信的设计。喜欢创新的风格。价格对于豪华级别来说相对实惠

2 个月前