Fulinmen Hotel

My wife and I couldn't find direct train tickets from Shandong to Liaoning (home) at the end of the recent 'Golden Week' holiday. We found a way back via Shanhaiguan and were looking forward to visiting this interesting city. Wanting to spend the last of our 6 day / 5 night trip in a great hotel, I chose the Shanhaiguan Fulinmen. This turned out to be one of the worst parts of our time in this city, unfortunately. It took forever for the reception to find us a room; it was the longest check-in time we've experienced in China but we were the only ones waiting for a room at that time (evening). We were given the smallest room on the floor (5001), as can be seen in the photo I've attached. We were happy to have a queen bed but would have accepted one with two single beds if it were larger and with a nice view. I don't remember seeing when booking that the room would be so small and when I look at my booking now I don't see 20 meters squared or whatever it was, either. Deceptive marketing! Our view was of a 4G/5G tower and not much else. Guests were staying on the same floor for a wedding party and they were extremely noisy!!! I made a video of what we could hear from inside our room. A hotel that claims to be luxurious should not allow guests to disturb other guests. They should have extra security during times of peak occupancy! The breakfast buffet was good, but there was no tea or coffee--not acceptable for the price we paid. People want to be able to leave the hotel and explore the city after eating breakfast and having tea/coffee--they don't want to go back to their hotel room to lose time using the two free but low quality teabags. We would like to visit Shanhaiguan again one day but we will not choose this hotel again--it's not worth the price. Also, when checking out one of the receptionists tried to convince me to give a 5-star rating on a digital device. I explained what we were unhappy with and she replied that they're aiming for only 5 stars (thus, even 3 or 4 are unacceptable for their management). This desire of their management to coerce guests into being untruthful has fueled me to spend the time required to write about our experience here. I understand that national holidays cause chaos for hotel staff, but they could have done better. We experienced much better service in all of the other hotels where we stayed a few days beforehand in Shandong province.

最近“黄金周”假期即将结束，我和妻子却找不到从山东到辽宁（家乡）的直达火车票。我们找到了一条经由山海关返回的路，并期待着参观这座有趣的城市。想在一家很棒的酒店度过我们6天5晚旅程​​的最后，我选择了山海关福临门酒店。不幸的是，这是我们这个城市最糟糕的部分之一。接待处花了很长时间才给我们找到房间。这是我们在中国经历过的最长的入住时间，但当时（晚上）我们是唯一在等待房间的人。我们得到了地板上最小的房间（5001），如我所附的照片所示。我们很高兴能有一张大床，但如果床更大、视野更好的话，我们会接受一张有两张单人床的床。我不记得在预订时看到房间这么小，当我现在查看我的预订时，我也没有看到 20 平方米或任何东西。欺骗性营销！我们的看法是 4G/5G 塔，除此之外别无其他。客人住在同一楼层参加婚礼，他们非常吵！我制作了一段视频，记录了我们在房间内听到的声音。一家号称豪华的酒店不应该允许客人打扰其他客人。在入住高峰期，他们应该有额外的安全保障！自助早餐很好，但是没有茶或咖啡——对于我们支付的价格来说是不可接受的。人们希望在吃完早餐和喝茶/咖啡后能够离开酒店去探索这座城市——他们不想回到酒店房间去浪费时间使用两个免费但质量低劣的茶包。我们想有一天再次去山海关，但我们不会再选择这家酒店——不值这个价钱。此外，在结帐时，一位接待员试图说服我对数字设备给予 5 星级评价。我解释了我们不满意的地方，她回答说他们的目标只有 5 颗星（因此，即使是 3 或 4 颗星对于他们的管理来说也是不可接受的）。他们的管理层强迫客人说谎的愿望促使我花时间写下我们在这里的经历。 我知道国定假日会给酒店员工带来混乱，但他们本来可以做得更好。我们在几天前在山东省住过的所有其他酒店都体验到了更好的服务。

4 个月前

View from the window is disgusting, a lot of garbage on the streets out there, box houses, feels like a ghetto. Working table and some surfaces were full of dust.At the same time the staff is very polite. There were some problems at checin with passports verification, and room key become disabled at some point. So staff helped with these. Breakfast was ok, not strong varied, but tasty and hearthy.At night main entrance is closed, you'll need to use sideway entrance (follow near 24/7 label)

窗外的景色很恶心，街上有很多垃圾，箱式房屋，感觉就像贫民窟。工作台和一些表面布满了灰尘。同时工作人员非常有礼貌。护照验证方面存在一些问题，房间钥匙有时会被禁用。所以工作人员帮助解决了这些问题。早餐还可以，种类不多，但美味又丰盛。晚上主入口关闭，您需要使用侧路入口（遵循 24/7 标签附近）

1 年前

酒店看起來頗有規模，提供足夠停車位，也配有大型餐廳。前台服務態度好，也提供旅遊資訊。房間、浴室乾淨，水量充足！

1 年前

房間寬敞舒適，設備齊全。接待大廳人員親切，唯外賓操作系統使用不順，入住手續辦理耽誤了些時間！此次入住基本滿意！

1 年前

We arrived before check in time and they were happy to check us in early, the staff were super friendly! No English but they tried their best to communicate with us. The location is about a ten minute walk to the ancient town, 5 minute drive to the train station and about 5/10 minute drive to the nearest beach. Would definitely recommend for any travels.

我们在入住时间之前到达，他们很高兴提前为我们办理入住，工作人员非常友好！不会英语，但他们尽力与我们沟通。位置距离古镇步行约十分钟，距离火车站约5分钟车程，距离最近的海滩约5/10分钟车程。肯定会推荐给任何旅行。

2 年前

Convenient location near the ancient town. The bed was comfortable and the shower nice and qarm. Friendly staff.

位置便利，靠近古镇。床很舒服，淋浴很好，很舒服。友好的工作人员。

1 年前

老舊酒店。附近唯一能接待港澳同胞的酒店而已。否則不會入住。

1 年前

服務好.很滿意，再回來呀！

8 个月前