嘉兴希尔顿酒店

It’s an awesome place to stay in Jiaxing. The rooms are spacious with standard five star amenities. Rooms are just perfect and comfortable. The check in experience is good. Language is not a barrier here. It’s a tallest building in Jiaxing with good international breakfast menu. It’s a great place for business travel.

这是嘉兴一个很棒的住宿地点。房间宽敞，配有标准五星级设施。房间非常完美和舒适。入住体验还是不错的。语言在这里不是障碍。这是嘉兴最高的建筑，提供美味的国际早餐菜单。这是商务旅行的好地方。

4 个月前

The hotel was pretty good, Service by their Duty manager James Wang was excellent, He made reservation process easy and overall stay was excellent, very good breakfast menu, Being a Hilton Honour Gold member I got free upgrade to suite and late check out

酒店非常好，值班经理 James Wang 的服务非常好，他让预订过程变得简单，总体住宿体验非常好，早餐菜单非常好，作为希尔顿荣誉客会金卡会员，我免费升级到套房并延迟退房

3 个月前

Very comfortable and clean room. The staff, all english speaking, is polite and friendly. Breakfast and Dinner offer many options and good quality. The swimming pool is clean and all facilities are well mantained. Thanks to Edmond and the Staff All for the travel tips.

非常舒适干净的房间。工作人员都会说英语，很有礼貌，很友好。早餐和晚餐提供多种选择且品质优良。游泳池很干净，所有设施都维护得很好。感谢埃德蒙和全体员工提供的旅行提示。

6 个月前

Finally a hotel that is a true five star hotel by European standards. Great service throughout our stay and a delicious breakfast. We booked an executive room and had the benefits of having access to the executive lounge with a decent standard and great view. The best of all was that my daughter had a small accident and the hotel staff accompanied us to the nearest hospital and took care of our girl so well. Truly appreciated, especially since we as foreigners don’t speak Chinese. Conclusion: this is one of the better hotels that we stayed in in China.

最后一家按照欧洲标准成为真正的五星级酒店的酒店。在我们住宿期间提供优质的服务和美味的早餐。我们预订了一间行政房，并可以享受行政酒廊的好处，行政酒廊的标准不错，景色优美。最棒的是，我女儿出了点小意外，酒店工作人员陪我们去了最近的医院，并把我们的女儿照顾得很好。真的很感激，特别是因为我们作为外国人不会说中文。结论：这是我们在中国住过的最好的酒店之一。

11 个月前

这应该算是非常完美的假期体验，很荣幸入住嘉兴希尔顿酒店。入住期间，整体感受都很好，酒店的服务很细致。无论是礼宾部，还是门口的安保引导人员，都非常细致和周到。入住当天酒店大堂人很多，几乎没有空余的位置可以休息。我们到店是在下午，一行人有老人和小孩，最小的孩子才3岁多，而酒店的房间还没有打扫好，也许是假日期间客人退房比较晚，前台的SandyGuo非常贴心的帮我们办理入住，而且从客人的角度考量，为了方便帮我们把房间排在一起，她非常周到热情，特别照顾孩子和老人家，安排我们到行政酒廊休息，给予了特别的礼遇。非常感谢她热情和细致入微的服务，很贴心也很周到。毕竟是国庆假期，在大量客人的情况下，给予了老人和小朋友非常悉心的关怀，对此我们非常感谢也很感动！希望在节日期间这不要给她的工作造成影响。餐厅的出品很丰盛，早餐非常多选择，在客人高峰期的前提下，餐厅依然有条不紊的安排座位，并能在客人用餐期间周到的服务，令人非常舒适和愉悦。唯一遗憾的是，房间浴室的隔音似乎不太好，有一天我们想早点休息，应该是隔壁房间洗澡的水流的声音，一直非常困扰，在关闭淋浴房的情况下，我们在卧室都听得非常清晰，水声非常大。这一点比较影响睡眠。其他方面都非常令人满意，再次特别感谢前台的Sandy，没记错的话她是前台的经理，非常优秀的一位管理人员。

11 个月前

兩個人去的悠閑之旅 鄰近食店 晚一點出去走走還是有可以看看吃吃的地方。因為不算是遊客區。所以附近的餐廳還是挺化算的。酒店的泳池大，游得很開心。客房清潔乾淨，服務人只辦事效率高，而且會盡力滿足客人要求。而且他們每天都跟我主動打招呼，令我賓至如歸。check in時因為知道我trip.com 會員，所以upgrade 了我到47樓比較好的房間。不知道是不是我不懂調暖氣，晚上睡覺覺得太熱。

10 个月前

The room itself was ok and clean. The bed was your average western hotel standard. The breakfast was disappointing due to the range of food offered and poor service. You needed to ask for basic things like a knife and fork.Yuxi restaurant on the second floor should be avoid for health reasons. METAL WIRE was found in the food. Extremely dangerous, I shall never eat there again. The service was slow and the dealing of the metal wire in the food was pathetic and didnt seem to be taken serious by the management of the hotel. I asked to speak to General Manager after the rude and incompetent staff failed to seriousness off the situation, smiling and in one case laughing about the situation. The night floor managers and executive floor manager tried to trick me by telling me that the Food and Beverage manager was the General manager. 22 hours after the showing the staff the wire in the food, the hotel sent the Food and Beverage manager, pretending to be the GM, and a marketing and sales person to give a non-sincere apology. THE HILTON HOTEL GROUP NEEDS TO INVESTIGATE HOW METAL WIRE GOT INTO THE FOOD?, WHO WAS RESPONSIBLE FOR IT? AND TAKE APPROPRIATE ACTIONS WITH ITS STAFF BEFORE SOMEONE IS SERIOUSLY INJURED OR KILLED. (which the marketing guy and the food and beverage managers could not and would not answer ) ALSO THE HOTEL MANAGEMENT NEEDS TRAINING IN CUSTOMER CARE/ SERVICE / COMMUNICATION SKILLS. It is sad when the new floor trainee was more sympathic than the rest of the management combined. I am still waiting to hear from the General Manager of the hotel. Save your money and your life and stay somewhere better and with better management and customer service. To the Hilton group, the managers and certain staff at this hotel are ruining your reputation, your business, and will end up seriously hurting someone, if not causing someone to die.

房间本身还不错而且干净。床是西方酒店的平均标准。由于提供的食物种类繁多且服务差，早餐令人失望。你需要要一些基本的东西，比如刀叉。出于健康原因，应该避免二楼的玉溪餐厅。 食物中发现金属丝。非常危险，我再也不会在那里吃饭了。服务很慢，食物中金属丝的处理很可悲，酒店的管理层似乎没有认真对待。在粗鲁无能的员工未能严肃对待这一情况后，我要求与总经理交谈，他们微笑着，有一次还嘲笑了这种情况。夜间楼层经理和行政楼层经理试图欺骗我，告诉我餐饮经理是总经理。在向工作人员展示食物中的金属丝后22小时，酒店派出冒充总经理的餐饮经理以及一名营销和销售人员做出了不真诚的道歉。 希尔顿酒店集团需要调查金属丝是如何进入食物的？谁对此负责？并在有人严重受伤或死亡之前与其工作人员采取适当行动。 （营销人员和餐饮经理无法也不会回答）酒店管理人员也需要客户关怀/服务/沟通技能方面的培训。当新的楼层实习生比其他管理层的总和更有同情心时，真是令人难过。我还在等待酒店总经理的回复。节省您的金钱和生命，留在更好的地方，享受更好的管理和客户服务。对于希尔顿集团来说，这家酒店的经理和某些员工正在毁掉你的声誉、你的生意，并且最终会严重伤害某人，甚至导致某人死亡。

10 个月前

The location is close to Wanda and next to a stylish area JiuQuLi. The area has a variety of restaurants and shops. The service was helpful and fast. The check-in experience was fast and answered many questions. The rooms were clean, large with nice views of the city. There is a lounge area that a beautiful view of the city and complimentary alcoholic and non-alcoholic beverages.

位置靠近万达，毗邻时尚区九曲里。该地区拥有各种餐馆和商店。 服务很有帮助而且很快。入住体验很快，解答了很多问题。房间干净、宽敞，可以欣赏到美丽的城市景色。休息区享有城市美景，并提供免费酒精和非酒精饮料。

11 个月前