Intercontinental Hangzhou Liangzhu, an IHG Hotel

我是洲际集团多年的钻石大使会员，深知洲际集团成立于1777年，是全球最大及网络分布最广的专业酒店管理集团。充满着期待与信心，我们这次入住了杭州良渚洲际酒店，但遇到了一件非常不开心的事情，还与辱客相关联，完全想象不到。事情是这样的：| 8月7日下午17:45左右，我太太前往行政酒廊用Happy Hour。为了避免晚上饥饿，除了堂食，她还打包了些食物。这时，行政酒廊经理张津碧（英文名：Ella）走过来告知不可以打包食物，只可以堂吃。我太太解释，因为行政酒廊的晚餐到19：30就结束了，我们深夜饿了也无法前往行政酒廊用餐，所以才打包的。但是行政酒廊经理直接回复：“行政酒廊只在规定的时间段内为客人提供晚餐，过了这个时间段，晚上饿了自己去点餐。”如此轻蔑的语气令人感到惊讶，在我们入住过的数家洲际酒店从来没有遇到过如此傲慢无法沟通的行政酒廊经理——张津碧，她那冷漠的眼神、冰凉的语调、轻蔑的嘴角，难道就是洲际的待客之道？| 我们深知杭州良渚洲际酒店的全体员工通过两年的努力，秉承着“传递真正的待客之道”的服务理念创造了不错的业绩。这一理念旨在确保每位入住的宾客感受到欢迎与关怀，‌得到认可和尊重，‌无论他们是谁，‌无论他们身在何处。但是，这位行政酒廊经理——张津碧的言行，让我们感受到侮辱与拒绝，与欢迎与关怀背道而行。她完全不适合在这个展示酒店窗口形象的岗位上工作！| 希望洲际集团对这位行政酒廊经理予以一定的惩戒，以挽回杭州良渚洲际酒店在我们心目中的形象。|

1 个月前

Excellent stay at this hotel, English speaking staff, outstanding International buffet and breakfast. Free upgraded room, early check-in and late check-out was not a problem. The indoor swimming pool with jacuzzi (not working but still a pleasant warm change to the slightly chilly pool). Sauna in the men’s changing room, steam in the ladies. Our children enjoyed the May holiday activities on offer too. We’ll be back.

在这家酒店住得很愉快，工作人员会说英语，提供美味的国际自助餐和早餐。免费升级了房间，提前入住和延迟退房都没有问题。带按摩浴缸的室内游泳池（不工作，但相对于略冷的游泳池来说，仍然是一个令人愉快的温暖变化）。男更衣室有桑拿房，女更衣室有蒸汽房。我们的孩子也很喜欢五一假期的活动。我们会回来的。

4 个月前

酒店位置臨近良渚各景點，早起出門也不累，也能錯開人流高峰，收獲性價比更高的旅游體驗。酒店環境整潔，服務態度親切。本來預訂摩天輪房，酒店給升級到套房，還有迎賓小點心，非常驚喜。早餐食品種類也不少，涵蓋中西式食物。

5 个月前

Great experience, best hotel I lived in in China. Loved the service from start to finish, and the quality of the rooms. Shoutout to Lenzy at the front desk who did a great job!

很棒的体验，是我在中国住过的最好的酒店。从始至终都喜欢这里的服务以及房间的质量。感谢前台的 Lenzy，他的工作非常出色！

2 周前

Liangzhu, a developing district area of Hangzhou. A district rising in growth from the rising tech industries and nearby Hangzhou tourism creates substantial growth throughout what was once just a rural area of Hangzhou. Built-in the growing sub-district of Dufucun is the 2022-opened Liangzhu InterContinental Hotel. A new hotel that is yet to receive its 1-year milestone since its opening in August 2022. The hotel sits on a cultural industrial park, with office neighboring buildings, an Aeon Mall, and a Ferris Wheel surrounding the hotel. Nobody has written an English TripAdvisor Review for this hotel, therefore I made a trip to this hotel (my 28th visited InterContinental property) to see how it compares to the consistency of what I see in the InterContinental Hotel Brand. Here are my honest yet critical findings at the InterContinental Hangzhou Liangzhu Hotel:||For starters, Liangzhu is an inconvenient location based on location. A 1-hour subway ride from Hangzhou East Station and a few hundred meters from the Dufucun subway station takes you to the hotel. Upon arrival, you would walk or drive around a magnificent front entrance fountain area with a metallic statue of a running horse into the grand marble textured grand lobby with modernized pieces of furniture unique to Hangzhou’s cultural design. In a separate hall to the right is the reception area with warm, professional, and friendly bellmen & lobby representatives on standby to check you in or out of this new hotel. Welcoming me to the hotel coincidentally at the front desk was the Club InterContinental Manager Fannie Wang, who checked me into my room in just a short amount of time. She guided me around the lobby and its grand facilities, along with thoughtful tips such as closing the curtains and turning on the fan to prevent my room from overheating. A great kickoff to a stay that I have looked forward to for a while!||Upon entering my upgraded 1 King Classic Ferris Wheel View Room, which poses at a generous space of 45 SQM, I noticed the room’s modern aesthetic and how new it was. From the elegant wooden floors to the beautifully patterned round carpet beneath the comfortable king bed. The wooden leather bedside desks are very stylish to the InterContinental branding profile colors and the mood lighting that lights the space is thoughtful based on balancing daylight and night skies. The marble floors from the door to the room match the monochromatic color profile which leads to the spacious closet and the bathroom with a separate bathtub and shower, along with a Japanese toilet from the Villeroy & Boch company. Waiting for you at the table are some hand-held fresh fruits and unique Hangzhou light snacks such as a Green Soy Bean Cake and White Chocolate. Complimentary Tibetan Water was offered in bottles during my stay, which is a nice touch. ||What was not a nice touch however was the overall cleanliness of the room. First, the toilet seat was not wiped down cleanly as the toilet seat was stained. Furthermore, hair was found on my bedside table along with the unfortunate prospect of finding what I believe were yellow food stains on the marble floors next to the closet. Unhappy with the poor room cleaning maintenance, I spoke to Fannie about the uncleanliness of the room, to which she started promptly apologized and helped facilitate getting me a much more clean room space. ||Whilst waiting I visited two lounges that are signatures at the hotel: The Club InterContinental Lounge and the Lobby Lounge. The Lobby Lounge is located directly upon entering behind the grand piano platform. Surrounding the big space are golden-colored partitions that separate into a more intimate space with lounge couches, chairs, and tables. You can order any drink you’d like at the Lobby’s Bar just a few paces away from the seating area. The Club InterContinental Lounge is located on the M-Level. Once you come in you are welcomed by a lounge attendant into the intimate yet quiet space with a TV living room, a meeting room, a dining area, a self-service bar, a buffet, and the grand balcony space that showcases the Ferris wheel. The furniture is modern with thoughtful touches in designs that reflect the Hangzhou modern lifestyle. A buffet service is provided with adequate yet delicious Afternoon Tea Service and Happy Hour Service. This lounge is well-maintained by the cute yet lovely Vivi Tao and her associate, which I, unfortunately, did not remember her name. The Club InterContinental Lounge is well managed by Fannie and I rank my Club InterContinental Experience with other Club InterContinentals I have been to at #5 out of 19 Executive experiences at InterContinental. ||One thing to note however was how badly maintained the balcony on M-Lebel was outside the Club Lounge, as the unused bar area that may have been set up for special events was falling apart with electrical light cords dangerously exposed and the marble bar area. Some of the plants that I have seen on the balcony were already showing their age as well, as the summer certainly dries them up in the process. One advantage to note however is that it’s a spacious area to walk around exclusively to Club guests. ||After waiting for a while to let Fannie prepare a much cleaner room, Fannie returned and surprised me with a massive upgrade to the 1 King Bedroom Suite on the higher floor. Doubling the size of the 1 King Classic Room at 90 SQM, there is an added living room space with couches and a small dining table. Since it was a corner view room, I also had a 270-degree view of much of the Liangzhu area. There is an added vanity desk space in a similar bedroom area to the Classic Room. In addition, there is a double vanity sink and a free-standing bathtub in the bathroom with an additional powder room next to the door. To me, it was as standard as it gets with Deluxe Suites at the Chinese InterContinental Hotels, and what was presented to me was a nice showcasing of compensation and an effort to create a better impression of the hotel.||Breakfast took place at the hotel’s All-Day Dining Restaurant Commune, an InterContinental signature restaurant chain that is found in parts of the country such as the new Shanghai Harbour City InterContinental Hotel and the Shanghai InterContinental Wonderland Hotel. This is a restaurant that focuses on modern luxury communal space designs with comfortable seating and service, along with a wide variety of food options that fit the palette of multicultural cuisines from around the world. At this branch of Commune, I had Eggs Benedict, a wide variety of Chinese options such as pot stickers and pickled vegetables, fresh-watermelon juice, and a wide variety of fruits. Overall it was an above-average breakfast experience and I rank at #7 out of 18 of the InterContinental Hotels with Chinese Buffets that I have visited. For lunch on my day of departure, I had a Club Sandwich with Salad and Fries via the very simple QR code ordering room service. ||The swimming pools were a nice place to relax and enjoy the summer outside or escape it inside. The facilities were well thought out, but the locker room’s private changing room was not lockable and the dryer has complications of being able to work. In addition, there is a wide variety of workout options at the gym next-door along with SPA treatment facilities. There are a vast variety of meeting rooms and restaurants that are yet to open, such as the Chinese restaurant on the M-Level and the Steakhouse as well. ||So how would I judge my stay overall? Overall, I would say that my stay was well thought out by the Warm Club InterContinental Team. I left knowing that I was always welcomed back by the very warm and lovely staff. The hotel has still a long way to recover from the COVID-19 pandemic restrictions and its economic impact, which has impacted the ability to maintain the hotel on an effective basis. Under the leadership of the General Manager Stephanie Li (who for some time general managed the Wuxi InterContinental Hotel that I wrote about), I think the hotel for its uncommon location and uniqueness stands out from the rest of the InterContinental Hotels in Hangzhou. I wished however the InterContinental standards of maintaining the hotel were upheld, just how I wished the standards were still on the brand’s level in Wuxi. The hotel has much to improve on and I look forward to seeing a better InterContinental Liangzhu Hotel, which is still preferable to me over the InterContinental Hangzhou or InterContinental One Thousand Island Resort. I rank this InterContinental hotel #18 out of 28 from what I have personally experienced.

良渚，杭州的开发区。新兴的科技产业和附近的杭州旅游业带来了经济的快速增长，为整个杭州的农村地区带来了巨大的增长。良渚洲际酒店坐落于不断发展的杜甫村街道内，将于2022年开业。一家新酒店，自 2022 年 8 月开业以来，尚未迎来一周年里程碑。酒店坐落于文化产业园区，周边有写字楼、永旺梦乐城和摩天轮。没有人为这家酒店撰写英文 TripAdvisor 点评，因此我去了这家酒店（我第 28 次入住洲际酒店），看看它与我在洲际酒店品牌中看到的一致性有何不同。以下是我在杭州良渚洲际酒店的诚实而重要的发现：||首先，良渚是一个不方便的地点。从杭州东站乘坐地铁 1 小时即可抵达酒店，距离杜甫村地铁站仅数百米。抵达后，您可以步行或驾车绕行一座宏伟的正门喷泉区，该喷泉区设有一匹奔马的金属雕像，进入宏伟的大理石纹理大厅，大厅内摆放着杭州文化设计特有的现代化家具。右侧的独立大厅设有接待区，热情、专业、友好的行李员和大堂代表随时待命，为您办理入住或退房手续。碰巧在前台迎接我的是洲际俱乐部经理Fannie Wang，她很快就帮我入住了房间。她带我参观了大堂及其宏伟的设施，并提供了一些贴心的建议，例如拉上窗帘和打开风扇以防止我的房间过热。这是我期待已久的住宿的完美开始！||进入升级后的 1 张特大床经典摩天轮景观房（面积达 45 平方米），我注意到房间的现代美感以及它的新颖性曾是。从优雅的木地板到舒适特大床下方图案精美的圆形地毯。木质皮革床头柜与洲际品牌轮廓颜色非常时尚，照亮空间的情绪照明基于平衡日光和夜空而经过深思熟虑。从门到房间的大理石地板与单色轮廓相匹配，通向宽敞的衣柜和带独立浴缸和淋浴的浴室，以及来自唯宝公司的日式马桶。餐桌上有手拿的新鲜水果和青豆糕、白巧克力等杭州特色小吃。在我入住期间，酒店提供免费的瓶装西藏水，这一点很贴心。 ||房间的整体清洁度不是很好。首先，马桶座圈没有擦干净，因为马桶座圈被弄脏了。此外，我的床头柜上还发现了头发，不幸的是，我认为衣柜旁边的大理石地板上还发现了黄色的食物污渍。我对房间清洁维护不善感到不满意，我向范妮谈论了房间的不干净之处，她立即开始道歉，并帮助我获得了一个更加干净的房间空间。 ||在等待的过程中，我参观了酒店的两个标志性酒廊：洲际俱乐部酒廊和大堂酒廊。大堂酒廊位于三角钢琴平台后面。大空间周围是金色的隔断，分隔成一个更私密的空间，配有休闲沙发、椅子和桌子。您可以在距休息区仅几步之遥的大堂酒吧点任何饮品。洲际俱乐部酒廊位于 M 层。一旦您进来，就会受到休息室服务员的欢迎，进入亲密而安静的空间，这里设有电视起居室、会议室、用餐区、自助酒吧、自助餐以及展示摩天轮的大阳台空间。家具风格现代，设计贴心，体现杭州现代生活方式。提供自助餐服务、丰盛美味的下午茶服务和欢乐时光服务。这个休息室由可爱又可爱的 Vivi Tao 和她的同事维护得很好，不幸的是，我不记得她的名字了。洲际俱乐部酒廊由 Fannie 精心管理，在我去过的其他洲际俱乐部酒店中，我将我的洲际俱乐部体验评为第 5 名（共 19 项洲际酒店行政体验）。 ||然而，值得注意的是，M-Lebel 俱乐部酒廊外的阳台维护得非常糟糕，因为可能为特殊活动而设置的未使用的酒吧区正在分崩离析，电线暴露在外，大理石酒吧非常危险。区域。我在阳台上看到的一些植物也已经显露出它们的年龄，因为夏天在这个过程中它们肯定会变干。然而，值得注意的一个优点是，这是一个宽敞的区域，专门供俱乐部客人漫步。 ||等了一段时间让范妮准备了一个更干净的房间后，范妮回来了，并给我带来了惊喜，他对位于较高楼层的一间特大卧室套房进行了大规模升级。经典房的面积是 1 张特大床的经典房的两倍，面积为 90 平方米，并增加了一个配有沙发和小餐桌的起居室空间。由于是角景房，所以我还可以270度看到良渚地区的大部分景色。与经典房类似的卧室区域还增加了梳妆台空间。此外，浴室内设有双梳妆台和独立浴缸，门旁还设有额外的化妆间。对我来说，这是中国洲际酒店的豪华套房的标准，呈现在我面前的是很好的补偿展示以及为酒店创造更好印象的努力。||早餐在酒店的全日制餐厅公社餐厅是洲际酒店的招牌连锁餐厅，在全国部分地区设有办事处，例如新开业的上海港城洲际酒店和上海洲际仙境酒店。这是一家专注于现代豪华公共空间设计的餐厅，提供舒适的座椅和服务，以及适合来自世界各地的多元文化美食的多种食物选择。在公社的这家分店，我吃了班尼迪克蛋、锅贴、腌菜等各种中餐，新鲜的西瓜汁，还有各种各样的水果。总的来说，这是一次高于平均水平的早餐体验，在我访问过的 18 家提供中式自助餐的洲际酒店中，我排名第 7。出发当天的午餐，我通过非常简单的二维码订购客房服务享用了俱乐部三明治、沙拉和薯条。 ||游泳池是放松身心、享受户外夏日或在室内逃离喧嚣的好地方。设施经过深思熟虑，但更衣室的私人更衣室无法上锁，而且烘干机的工作也很复杂。此外，隔壁的健身房提供多种锻炼选择以及 SPA 护理设施。还有大量尚未开业的会议室和餐厅，例如 M 层的中餐厅和牛排馆。 ||那么我如何判断我的整体住宿体验？总的来说，我想说的是，Warm Club 洲际酒店团队为我的住宿考虑周全。我离开时知道，我总是受到非常热情可爱的工作人员的欢迎。该酒店距离从 COVID-19 大流行限制及其经济影响中恢复还有很长的路要走，这影响了酒店有效维护的能力。在总经理Stephanie Li（曾担任我所写的无锡洲际酒店的总经理）的领导下，我认为该酒店以其不寻常的地理位置和独特性在杭州其他洲际酒店中脱颖而出。然而，我希望洲际酒店的维护标准能够得到维护，我多么希望无锡的标准仍然处于该品牌的水平。酒店还有很多需要改进的地方，我期待看到更好的良渚洲际酒店，它仍然比杭州洲际酒店或千岛洲际度假酒店更适合我。根据我个人的体验，我将这家洲际酒店排名第 18（满分 28 家）。

1 年前

I chose this intercontinental because it's new and has ferris wheel within grand property. But both failed to meet my expectations. ||||The hotel was opened last year, but the in room air-conditioning equipment does not working well. I wasted a couple of hours on finding a room which can barely cooling down to temperature like hallway. Other facilities like spa pool also not functioning as expected. ||||The ferris wheel stopped operation a while ago which made my kids very disappointed. Although the ferris wheel is not owned by the hotel, it was advertised frequently on the hotel website which is misleading. ||||Service was pretty good, they all actively trying to help us on any issues.||||For food, breakfast is awesome here. I will red flag western cuisines for lunch and dinner. The ribeye steak is pricey but even worse than you simply buy one at Whole Foods and cook by yourself.||||Overall, for tourists, considering this hotel is not located in a convenient place and the issues above, it's better to look for other choices.

我选择这家洲际酒店是因为它很新并且在宏伟的酒店内有摩天轮。但两者都没有达到我的期望。 ||||酒店是去年开业的，但是房间内的空调设备不太好用。我浪费了几个小时才找到一个几乎无法冷却到像走廊那样的温度的房间。其他设施如水疗池也无法按预期运行。 ||||摩天轮不久前停止运行，这让我的孩子们非常失望。虽然摩天轮不属于酒店所有，但酒店网站上经常刊登广告，具有误导性。 ||||服务非常好，他们都积极尝试帮助我们解决任何问题。||||对于食物，这里的早餐很棒。我会在午餐和晚餐时标出西式菜肴。肋眼牛排价格不菲，但还不如去Whole Foods买一份自己做。||||总的来说，对于游客来说，考虑到这家酒店位置不太方便，再加上上述问题，还是找找比较好其他选择。

1 年前

端午节带家人打卡良渚IC，酒店很新，房间舒适，香草园摩天轮特别是夜晚的景观很棒，备品好用齐全，自助晚餐性价比很高。 最为难得的是尽管端午期间入住率很高，但整个服务团队都保持了认真、周到、细致、高效的服务态度。特别是前厅部负责对接预订、办理入住、酒廊接待的几位工作人员Carrie Shan单学、Ella Zhang张津碧和Sandra Yao姚丽红，对她们的热情和专业表示满意和感谢。 期待下一次的打卡。

1 年前

来杭州找朋友玩，她帮我订了这家酒店，说是五星级的，酒店离地铁站也不远，朋友接上我几分钟就到了，周围环境还可以，里面设施陈列也挺新的，晚上在中餐厅吃了饭，服务员很热情，菜品味道也不错，吃完饭随意逛了一圈就回房间休息了。房间卫生搞得也蛮好的，我这个人算是很挑剔的，看来我朋友还是了解我，下次再去杭州玩首选你家喽。

8 个月前