杭州开元名都大酒店

Thanks a lot for the Level 3 buffet service manager Mr Deng Changsheng who is very Kind and Friendly. Thanks for you amazing service. I was having buffet dinner in hotel with my Family dated 09 June 2024, however my older girl was having fever and stay in room have no food to eat. So I seeked Mr Deng Changsheng’s help that whether allow me to bring some fried rice for my older girl for dinner as I dont want to order delivery since she is sick. Mr Deng is very kind, he offers me some fried rice and some bread allow me to bring back room in case children feel hungry in the late night and may need to take some bites before take medicine. I was so touched and appreciate his kind heart and amazing service management.

非常感谢三级自助餐服务经理邓长胜先生，他非常友善。 善良和友好。感谢你们提供的优质服务。 2024 年 6 月 9 日，我与家人在酒店享用自助晚餐，但我的大女儿发烧了，呆在房间里没有食物吃。于是我寻求邓长胜先生的帮助，是否允许我带一些炒饭给我的大女儿吃晚饭，因为我不想叫外卖，因为她病了。邓先生很友善，给我提供了一些炒饭和一些面包，让我可以带回房间，以防孩子半夜饿了吃点东西再吃药。我很感动，也很欣赏他的善良之心和出色的服务管理。

3 个月前

房間干淨无异味且床墊枕頭很舒服，酒店設施齊全且服務周到，周圍繁華且交通方便。

5 个月前

Nice town and good hotel. Especially when you book a good room. Next to the shopping mall. With lots of restaurants. Hangzhou is a big IT city.

不错的小镇和不错的酒店。尤其是当你预订了好房间的时候。旁边就是购物中心。有很多餐馆。杭州是一座IT大城市。

2 个月前

The hotel is not a 5 star but maybe 4. It is not well maintained it has a potential of being 5 star. It needs to be cleaned outside and change the carpets. The chef was great the food was good and stuff very friendly. Yvonne was very nice and helpful. The chef could speak English and very accommodative he is the best. The room service lady was so sweet. Just change the carpet and clean the hotel surrounding . The bar downstairs was great and the gym is ohk. Nice play area for kids

这家酒店不是五星级酒店，但可能是四星级酒店。它维护得不好，但有成为五星级酒店的潜力。需要清洁室外并更换地毯。厨师很棒，食物很好吃，工作人员非常友好。伊冯非常友善且乐于助人。厨师会说英语，而且非常乐于助人，他是最好的。 客房服务小姐很贴心。只需更换地毯并清洁酒店周围即可。楼下的酒吧很棒，健身房也很棒。不错的儿童游乐区

1 年前

房間很乾淨，整齊，房內設施很新，大堂服務人員很友善，真的給讚，停車很方便，下次一定再來

4 个月前

房間整理乾淨，早餐非常豐盛，離開時忘了帶走一個禮盒，飯店電話聯繫告知，服務很好

5 个月前

Loved my stay here. Neat, spacious, and clean rooms. What impressed me most was the small touches, such as an extra card to keep lights on in the room when you are outside. This helps a great deal so you can charge your phones when away. Also ample charging points including USB chargers, a night light, etc. The service is warm, and the staff genuinely try to help, though lack of English can be a concern. The breakfast buffet is massive with several options to choose from, though vegetarians may struggle, especially when there is often a mixing of serving spoons between meat and vegetarian dishes by other guests. The gym has a nice variety of equipment while they even have an indoor heated pool, card and chess room and play area for children. The hotel has a huge convention centre and a subway stop right outside. The MixC mall is right across, allowing quick access to food and shopping. The only sore point was the internet, which was slow and unreliable. Definitely recommend this hotel!

很喜欢我在这里的住宿。房间整洁、宽敞、干净。最让我印象深刻的是一些小细节，比如一张额外的卡，可以在你外出时保持房间内的灯亮着。这很有帮助，因此您可以在外出时为手机充电。还有充足的充电点，包括 USB 充电器、夜灯等。 服务很热情，工作人员真诚地尽力提供帮助，尽管缺乏英语可能是一个问题。自助早餐很丰富，有多种选择，但素食者可能会感到困难，特别是当其他客人经常将肉类和素食菜肴混合在一起时。 健身房设备齐全，还设有室内恒温游泳池、棋牌室和儿童游乐区。酒店外面有一个巨大的会议中心和一个地铁站。万象城购物中心就在对面，可以快速前往美食和购物场所。 唯一的痛点是互联网，速度慢且不可靠。 绝对推荐这家酒店！

1 年前

房間大且干净舒适，而且安静，服务也很棒，有家的感覺

3 个月前