金茂三亚亚龙湾希尔顿大酒店

豪华酒店，提供五星级的高品质服务。从大堂到房间，每一个细节都做的非常好，礼宾部Jack礼貌热情，服务主动，无论是餐厅、健身房还是游泳池，都让人感觉极为满意。强烈推荐这家酒店，下次来三亚还会住这里！

3 天前

这个酒店是我选了很久的，非常不错，出门就是沙滩，有适合小孩儿玩的游泳池，非常不错。我跟小朋友的东西拿掉了，前台打电话给我们保管好，回去的时候再去拿的，真的非常棒！特别表扬礼宾部Jack，非常热情，位置好，服务好，棒棒哒

3 天前

酒店环境不错，出门就是大海沙滩，礼宾部Jack服务很好，很热情的接待，泳池很棒，清澈。一眼望去就是很舒服的感觉，吃晚饭还可以去海边散步，特别舒服，氛围感拉满

3 天前

I chose to stay at the Hilton Hotel this time, and the experience was great! Upon arrival the staff Cody（Chinese name is wuliguo）added my WeChat. The service was very thoughtful and he took the initiative to improve our stay. The room had wonderful sea view and is actually quite close to the seaside. The sea water in Yalong Bay are very clear, and you can also go swimming in the sea. There is kids club with very friendly and responsible team. Next time we visit Sanya we’d choose Hilton again!

这次选择入住希尔顿酒店，体验很棒！抵达后工作人员Cody（中文名wuliguo）加了我的微信。服务很周到，主动改善我们的入住。房间里的海景很美，实际上离海边很近。亚龙湾的海水非常清澈，还可以下海游泳。有儿童俱乐部，团队非常友好和负责任。下次去三亚还会选择希尔顿！

4 个月前

全5分是给礼宾部Jack的，有耐心，亲切礼貌，服务各方面挺好，房间都很新，干净整洁，游泳池漂亮！下次推荐小伙伴们来这里入住酒店，体验一下！

3 天前

************* Complaint ************** unreasonable Treatment unpleasant experience ***************************************** To: General Manager of Hilton Sanya Dear Sir/Madam, I am a guest who stayed in Room 1606 of your hotel, checking in on June 14, 2024, and checking out today, June 18, 2024. I am writing this letter to express my utmost dissatisfaction and disappointment, and to request compensation for the damage to our reputation. Here is the sequence of events: On the fourth day of our stay, around 11:00 AM, two police officers, accompanied by hotel staff, came to our room and asked my son to cooperate with their investigation. They claimed that surveillance footage showed my son passing through the hotel garden around 5:00 AM, and his behavior was deemed suspicious. My son has a habit of running in the early morning, and he was merely passing through the garden to go for a run on the beach. How could such an action lead to him being treated as a suspect? This handling of the situation is absolutely unacceptable. As guests of a five-star hotel, we have spent money at your establishment and yet were treated in such an incredulous manner. Without clear evidence or a report of missing items, your hotel called the police and asked us to cooperate with their investigation, claiming it was a routine check and that every room was being inspected. This explanation is highly unconvincing. This hasty and irresponsible handling of the situation has seriously harmed our feelings and dignity. We feel deeply insulted and unfairly treated. As a hotel renowned for its high-quality service, I hope you will take this matter seriously, provide us with a reasonable explanation and apology, and offer appropriate compensation for the damage to our reputation. I hope your hotel will address this issue promptly and appropriately. If we do not receive a satisfactory response, we will consider taking further legal action to protect our rights. Sincerely, Ms Wong / Mr Teoh Date: June 18, 2024

************* 抱怨 ************** 不合理的待遇 不愉快的经历 ********************************************** 致：三亚希尔顿酒店总经理 尊敬的先生/女士， 我是入住贵酒店1606室的客人，于2024年6月14日入住，于今天2024年6月18日退房。 我写这封信是为了表达我最大的不满和失望，并要求赔偿我公司名誉受到的损失。 事情的经过是这样的：在我们入住的第四天，上午11:00左右，两名警察在酒店工作人员的陪同下来到我们的房间，要求我儿子配合他们的调查。他们声称监控录像显示我儿子凌晨 5:00 左右穿过酒店花园，他的行为被视为可疑。我儿子有清晨跑步的习惯，他只是路过花园去海边跑步。这样的举动怎么会导致他被当作嫌疑人呢？这种处理方式是绝对不能接受的。 作为五星级酒店的客人，我们在你们的酒店里花了钱，却受到如此难以置信的对待。在没有明确证据或物品丢失报告的情况下，你们酒店打电话给警方，要求我们配合调查，并声称这是例行检查，每个房间都在检查。这个解释非常缺乏说服力。 这种仓促、不负责任的处理方式严重伤害了我们的感情和尊严。我们感到深深的侮辱和不公平的对待。作为一家以优质服务着称的酒店，希望您认真对待此事，向我们作出合理解释和道歉，并就我们声誉受到的损害给予适当赔偿。 希望贵酒店能够及时、妥善地解决这个问题。如果我们没有得到满意的答复，我们将考虑采取进一步的法律行动来保护我们的权利。 真挚地， 黄女士/张先生 日期：2024年6月18日

3 个月前

酒店的海景房景观很不错，礼宾Kevin服务也好，酒店内设施也丰富，适合带娃入住亲子活动也丰富，值得推荐，楼下就是泳池和儿童水上乐园，步行2分钟到海滩，拍照打卡都很出片|

6 天前

We had an excellent stay. Its a beautiful resort, staff were attentive, especially May, she assisted us with all of our needs. It was so nice to be able to text her at all hours with any need or questions, her responses were instant. Traveling with kids can be a lot of work but it was easy and enjoyable. The kids had a blast, in the pools, playgrounds, and kids club. We look forward to staying here again in the future.

我们住得很愉快。这是一个美丽的度假村，工作人员很细心，尤其是梅，她帮助我们满足了我们所有的需求。能够随时给她发短信询问任何需求或问题真是太好了，她的回复很快。带孩子旅行可能会很辛苦，但很轻松又愉快。孩子们在游泳池、游乐场和儿童俱乐部玩得很开心。 我们期待着将来再次住在这里。

5 个月前