Sofitel Haikou

I would like to extend my heartfelt thanks for Jerry WANG who arranged the room and the thoughtful setup. It was an honor to be personally welcomed by you on the day of my arrival, and I truly appreciate your professional explanation. The view from the room exceeded my expectations, and the hotel's location and facilities are excellent. The staff's service attitude was outstanding as well. The colleagues at the concierge desk left a particularly deep impression on me with their warm assistance, helping every guest with luggage and directions from the moment we arrived until we checked out. I had a very pleasant weekend staying at the Sofitel Haikou. The only regret was the continuous rainy weather, which prevented me from enjoying the beautiful sunset views. I hope to have the opportunity to visit the hotel again in the future.

衷心感谢Jerry WANG安排的房间和周到的布置。我很荣幸在抵达当天受到您的亲自欢迎，我非常感谢您专业的解释。 房间的景色超出了我的预期，酒店的位置和设施都很棒。工作人员的服务态度也非常出色。礼宾部的同事给我留下了特别深刻的印象，他们热情的帮助，从我们到达的那一刻到退房，一直帮助每一位客人搬运行李和指路。 我在海口索菲特酒店度过了一个非常愉快的周末。唯一遗憾的是连续阴雨天气，没能欣赏到美丽的日落景色。希望以后有机会再次入住酒店。

2 周前

3002房不知道床头就是有股味道，浴室由于有浴缸建议地板做防滑处理，不然地面遇水特别滑，我半夜上厕所成功的摔倒了一次没给我疼死，赠饮很不错，前台服务很好，36楼酒吧服务态度非常好！鸡尾酒味道好极了！

2 周前

海口索菲特，国内索菲特旗舰店。入住前两天宾客服务得Eve就打电话在询问到店时间和需求，并告知是和朋友来过生日的。并表示会准备好以及升级到行政楼层。整个过程态度很nice很热情。点赞！ 🔴在阳光灿烂的海滨大道索菲特所在的白色大楼格外显眼。干净明亮，独树一帜。从接待大堂乘坐电梯到35层的空中大堂，对面的海口希尔顿就在示威版的存在😂。前台办理熟练很快就办好入住以及解说房间包含和酒店设施。 🟠客房均在35楼以下，需要换乘电梯。本次入住行政双床房，整体还是偏商务风格，但又不失法式的典雅和活泼明亮的配色。迷你bar很齐全，配备德龙烧水壶和nespresso胶囊咖啡机。纸质包装的矿泉水很环保。全套villeroy & boch卫浴及智能马桶（听说快3个w）。还有一如既往的Lanvin备品，柑橘调香气很干净舒服。有了海口喜来登的对比，索菲特瞬间飞上天花板的的感觉。卫生也做得很到位，第二天收拾房间阿姨还很贴心的帮你整理好充电线和从大到小摆放整齐桌上的用品。 🟣宾客服务做得很到位，一直会线上保持联系。当晚上回到房间，小姐姐已经准备好蛋糕和手写生日卡在房间。蛋糕虽然简单，但很好吃，而且还贴心的开好夜床准备了蒸汽眼罩。当然朋友也是很满意啦👍 🟡酒吧位于36楼，十点前会有歌手驻唱。氛围很不错，晚上坐户外看着夜景和大海，吹着晚风小酌两杯很是惬意。早餐种类不算多，走精简路线，味道是不错。但服务有点强差人意，只在门口登记完自己进去找位置，坐下之后过了会就有人过来说这个位置是他们的，真尴尬😅，没有带位，进去也没有服务人员询问。中餐厅服务倒是很好当是弥补早上缺陷吧哈哈，粤式茶点和菜式出品也是相当可以。 🔵健身房设施齐全很新很干净，泳池有户外和室内两个。临近中午使用的客人也较少，所以体验感不错。 🟤海口索菲特，从入住前的宾客关系到入住过程中的软硬件和服务都对得住价格。每处细节都像对客人诉说着贴心和关怀。如果到海口，索菲特是个不错的选择。

1 个月前

We have stayed in 2 Sofitel Hotels in China over the past year. Sofitel Beijing last year and just checked out today, from Sofitel Haikou, Hainan. Both are like Chalk and Cheese. ||Sofitel Beijing should definitely not be a “Sofitel” brand or even be in the Accor Group at all. I have reviewed Beijing last year, after our stay there, in an Accor site and hope they have improved since. They do spoil the “Sofitel” brand, which we have been to many over the years, world wide and know and expect of when booking in a Sofitel hotel. ||Sofitel Haikou however is incredible. Excellent service, and a proper Club Lounge, with an incredible array of buffet breakfast choices. It is definitely a hotel we shall visit again. ||The Bedrooms and Bedding are excellent. Housekeeping also goes all out in its service, with its nightly turndown service. Even to the extent of folding our PJs neatly on the bed stool. ||Most staff don’t speak Good English, though you can see their efficiency when checking our family into our rooms. We do have a Accor Diamond, Platinum and Gold member amongst our group. Though not speaking Good English, Smiles can also do lots in conveying their warm welcome of new Guests at the front desk, as on checking in, Guests do make their first impression of the Hotel, which is important throughout their stay. ||Terry and Shirley? at front desk, have been outstanding. Shirley has been efficient and professional, also speak Good English, to help us with our Group, which is complicated by our multiple bookings. She has a Smiling friendly demeanour, and maturity. Terry speaks very good English and truly understands International hospitality. Going all out to offer his assistance whenever he see us. ||I thoroughly recommend Sofitel Haikou and will definitely come back again to stay.

过去一年我们在中国住过两家索菲特酒店。去年的北京索菲特酒店，今天刚刚从海南海口索菲特酒店退房。两者就像粉笔和奶酪。 ||北京索菲特酒店绝对不应该是“索菲特”品牌，甚至根本不应该属于雅高集团。去年我们在北京住过之后，我在雅高网站上对北京进行了点评，希望自那以后他们有所改善。他们确实破坏了“索菲特”品牌，多年来我们在世界各地去过很多次，并且在预订索菲特酒店时了解并期待这一品牌。 ||海口索菲特酒店却令人难以置信。优质的服务和适当的俱乐部酒廊，提供一系列令人难以置信的自助早餐选择。这绝对是我们会再次光顾的酒店。 ||卧室和床上用品都非常好。客房服务也竭尽全力提供夜床服务。甚至可以将我们的睡衣折叠整齐地放在床凳上。 ||大多数工作人员英语说得不好，尽管在我们一家人入住房间时您可以看到他们的效率。我们的团队中有雅高钻石级、白金级和金级会员。虽然英语说得不好，但微笑也可以在前台表达对新客人的热烈欢迎，因为在办理入住时，客人确实会给酒店留下第一印象，这在整个住宿期间都很重要。 ||特里和雪莉？前台服务很出色。雪莉（Shirley）高效而专业，英语也很好，为我们的团队提供帮助，这因我们的多次预订而变得复杂。她有着微笑的友善举止和成熟。特里英语说得很好，并且真正了解国际待客之道。每当他见到我们时，都会竭尽全力提供帮助。 ||我强烈推荐海口索菲特酒店，并且一定会再次回来入住。

3 个月前

整体服务很满意，环保这块我们必须支持，为数不多的从环保方面下手的酒店，真的点赞，早晨很好，因为是会员，所以免了双人早餐，还带了个8岁的娃，也给免了，真的OK，

3 周前

Great hotel, really good breakfast, new, modern and very clean. There were, however, 2 problems. We asked for interconnecting rooms before arrival and the hotel stated this would be okay. When we arrived, we were told interconnecting rooms were not available, which was a little frustrating. Also, the hotel is non smoking, but a number of guests ignored this and were smoking at the buffet dinner or in their rooms/public areas. Disappointingly some staff ignored the fact guests were smoking and did not take any action to stop them. Hence my lower rating for service. That said our rooms were lovely and the overall experience was very good.

很棒的酒店，早餐真的很好，很新，很现代，而且很干净。然而，有两个问题。我们在抵达前要求提供连通房，酒店表示可以。当我们到达时，我们被告知没有连通房，这有点令人沮丧。此外，酒店禁止吸烟，但许多客人忽视了这一点，并在自助晚餐或房间/公共区域吸烟。令人失望的是，一些工作人员忽视了客人吸烟的事实，并且没有采取任何行动阻止他们。因此我对服务的评价较低。也就是说，我们的房间很漂亮，整体体验非常好。

5 个月前

we stayed in this hotel for short , but hotel made great impression by service , design , stuff and way how hotel apperciate loyal Accor members. we will back there with pleasure in future . special thanks for Mr Jerry Wang for personal care and help during our stay, for all team and great thanks for music band from roof top bar who sing special for us , i will back only to hear Your songs . Super roof top bar who can be proud as one of best in Asia.

我们在这家酒店住了很短的时间，但酒店的服务、设计、物品以及酒店如何评价忠实的雅高会员的方式给我们留下了深刻的印象。我们将来会很高兴回到那里。特别感谢王杰瑞先生在我们住宿期间的个人照顾和帮助，感谢所有团队，也非常感谢屋顶酒吧的乐队为我们特别唱歌，我会回来只是为了听你们的歌曲。超级屋顶酒吧可以自豪地成为亚洲最好的酒吧之一。

4 个月前

酒店在海口最繁華的地方，各種設施都很新。因為帶了孩子，酒店給升級了大一點的房型，住起來非常舒適。餐廳就能看見海景，早餐好吃炸裂，個人認為是整個海南最好的酒店。非要說缺點就是沒有kids club，但是畢竟在市中心，去哪裏逛都能釋放小孩的精力。

5 个月前