Ji Hotel

位置好，酒店設備好，服務員服務又好！我們叫他們代為免費洗衣服，不但辦妥，而且還替我們悉心的摺疊好！整體的令人很滿意！

4 个月前

說是較新的酒店，但房間凌晨便停電，還以為是太太關了電掣，由於太熱，凌晨四點幾便熱醒了。打電話向前台求助，服務員反應還算快，立刻替我們換了房間。酒店是較為摩登的，服務員也熱心，但我們連續住幾晚，癸覺房間沒有每天更換日用品，亦有忘記清理茶壼的情況，這些都是同級酒店不會癸生的。完。

1 年前

I stayed one night. Tried to leave my room about 10pm and couldn’t get out. The door lock would not open. I called front desk for help but not a single person spoke any English and my Chinese is too limited to explain the complicated situation. I had to contact a friend in a nearby city to call and then WeChat with the hotel. It took over an hour to get me out of the room and when I was finally out they they removed the malfunctioning lock mechanism from the door because they had no other room they could put me in. It was a VERY scary and stressful experience. I talked to the manager the next day who promised me a 50% refund as an apology but I have received absolutely nothing. An international hotel like Ji should be better prepared to help foreign customers. More importantly, I shouldn’t have to be afraid to be trapped in my room. Won’t go there again ever

我住了一晚。晚上 10 点左右我试图离开我的房间，但无法出去。门锁打不开。我打电话给前台寻求帮助，但没有一个人会说英语，而且我的中文太有限，无法解释复杂的情况。我只好联系附近城市的朋友打电话，然后微信联系酒店。我花了一个多小时才把我带出房间，当我终于出来时，他们把发生故障的门锁装置拆掉了，因为他们没有其他房间可以让我进去。这是一次非常可怕和压力很大的经历。第二天我和经理谈过，他答应给我 50% 的退款作为道歉，但我什么也没收到。像全季酒店这样的国际酒店应该为帮助外国顾客做好更好的准备。 更重要的是，我不必害怕被困在我的房间里。 永远不会再去那里

1 年前

1，交通便利2、四通八達3、環境暢旺4、商店林立5、旅遊首選6、熱誠服務7、價格合理8、指引清晰

1 年前

Clean and new hotel

干净又新的酒店

1 年前