重庆JW万豪酒店

Marriott is usually pretty consistent with their brand standards but the JW Marriott Hotel Chongqing somehow is a 2-star hotel experience under the guise of a 5-star hotel. Firstly, the lobby and check-in experience is extremely hectic and disorderly and the lobby felt like a bus station. There is an elite member desk that's tucked to the side but no one is managing anything and folks just cut ahead without anyone caring. The check-in agent was completely indifferent and not welcoming in the least. Our luggage was left off to the side with no offer to help us take it to our room. The room itself was nice, but in dire need of an update. We encountered a few issues with other guests smoking which we could smell in our room and the response by the staff was again, complete indifference, and they said they would "remind" the guest that was blatantly smoking with their door open and staff walking the halls. The buffet breakfast experience left me scratching my head wondering how anyone could be fooled into thinking this is anywhere near what a 5-star hotel would offer. There's no semblance of service and you are basically herded into the room and left to fight with the rowdy crowd. There were some hotel staff that were genuinely helpful and friendly, but is unfortunately the exception. In Asia even a lower end hotel like a Courtyard normally gives a much higher level of service than I experienced here, and it's really unfortunate that guests are being fooled into thinking they will get a 5-star experience when they book here..

万豪酒店通常与其品牌标准相当一致，但重庆 JW 万豪酒店在某种程度上却是打着五星级酒店幌子的二星级酒店体验。 首先，大堂和入住体验非常忙碌和混乱，大堂感觉就像一个公交车站。有一张精英会员办公桌藏在一边，但没有人管理任何事情，人们只是在没有人关心的情况下抢先一步。办理入住手续的工作人员完全漠不关心，一点也不热情。我们的行李被放在一边，没有人帮我们把它带到我们的房间。 房间本身很好，但急需更新。我们遇到了一些问题，其他客人在房间里吸烟，我们可以在房间里闻到气味，工作人员的反应又是完全冷漠，他们说他们会“提醒”那些开着门公然吸烟、工作人员走过来的客人。大厅。 自助早餐的体验让我摸不着头脑，想知道怎么会有人被愚弄，认为这与五星级酒店提供的服务很接近。没有任何服务，你基本上被赶进房间，然后与吵闹的人群打架。 有一些酒店工作人员非常乐于助人且友好，但不幸的是，这是例外。在亚洲，即使是像万怡酒店这样的低端酒店，通常也会提供比我在这里体验到的更高水平的服务，而且很不幸的是，客人被愚弄了，以为他们在这里预订时会获得五星级的体验。

1 天前

An average 4 star even for Chinese standard. Rooms are clean but dated. Lighting is not great with switches everywhere and no smart way of managing lighting. Wardrobes and drawers malfunction. Location is excellent and not much noise gets inside rooms. Customer service is pretty bad if you can’t speak English. Breakfast is okay but not as good as Beijing. Service at Chinese restaurant was none existent and we had to leave after waiting more than 1 hour for a glass of wine and most of food not arriving. Jacuzzi at women’s didn’t work and you had to stand to possibly get some steam at steam room.

即使按照中国标准，也是平均四星。房间很干净但是过时了。照明效果不佳，到处都有开关，而且没有智能的照明管理方式。衣柜和抽屉出现故障。位置非常好，房间内没有太多噪音。如果你不会说英语，客户服务会很糟糕。早餐还可以，但不如北京的。中餐厅的服务根本不存在，我们等了一个多小时才喝到一杯酒，而且大部分食物都没有送来，我们不得不离开。女士的按摩浴缸不起作用，你必须站着才能在蒸汽浴室里得到一些蒸汽。

1 周前

Update: added an extra star because they gave us access to the executive lounge which had free food and a pool table. I have never written a review before, but this was the worst service I’ve ever received at a JW Marriott and I stayed at multiple ones for my month long trip in China. We arrived at the hotel at 2pm, which was the check-in time listed on the Chase travel portal. The front desk receptionist told us that their rooms are all booked and it would take about 1 hour for them to clean our room. 2 hours passed and we asked them if our room was ready and it was still not ready…After showing some discontent with the receptionist they finally upgraded our room to the 21st floor. When we walked into the room we didn’t even realize it was upgraded since it was so small. The carpet had multiple stains and a moldy smell. When we tried to contact the front desk to exchange the room, the phone was broken and they had to call our cell…After hearing all of our complaints they best they could do was a complementary breakfast. If we visit chongqing again we will not be staying at this JW Marriott ever again. P.S. they also took our luggage and didn’t have a way of identifying which one belonged to our room so we had to provide a description 我以前从未写过评论，但这是我在中国长达一个月的旅行中在JW万豪酒店遇到的最糟糕的服务。我们在下午2点抵达酒店，这也是Chase旅行门户上列出的办理入住手续的时间。前台接待员告诉我们，他们的房间全部预订完毕，需要大约1小时的时间来清理我们的房间。两个小时过去了，我们问他们我们的房间是否准备好了，但仍然没有准备好...在与接待员表示不满之后，他们最终把我们的房间升级到21楼。当我们走进房间时，我们甚至没有意识到它被升级了，因为它太小了。地毯上有多处污渍和发霉的味道。当我们试图联系前台更换房间时，电话坏了，他们不得不打我们的手机...在听完我们的所有抱怨后，他们最好能做的是免费提供早餐。如果我们再次访问重庆，我们绝对不会再住在这家JW万豪酒店了。 附：他们还带走了我们的行李，但没有办法识别哪个属于我们房间，所以我们不得不提供一个描述。

4 个月前

Update: added a star because they gave us access to the executive lounge and it had free food plus a pool table. Really appreciated it!||I have never written a review before, but this was the worst service I’ve ever received at a JW Marriott and I stayed at multiple ones for my month long trip in China. We arrived at the hotel at 2pm, which was the check-in time listed on the Chase travel portal. The front desk receptionist told us that their rooms are all booked and it would take about 1 hour for them to clean our room. 2 hours passed and we asked them if our room was ready and it was still not ready…After showing some discontent with the receptionist they finally upgraded our room to the 21st floor. When we walked into the room we didn’t even realize it was upgraded since it was so small. The carpet had multiple stains and a moldy smell. They even had to put an air filter in our room. When we tried to contact the front desk to exchange the room, the phone was broken and they had to call our cell…After hearing all of our complaints they best they could do was a complementary breakfast. If we visit chongqing again we will not be staying at this JW Marriott ever again. ||P.S. they also took our luggage and didn’t have a way of identifying which one belonged to our room so we had to provide a description ||我以前从来没写过评论，但这次在中国长达一个月的旅行中，在JW万豪酒店受到的服务却是我遇到过的最糟糕的。我们下午2点抵达，正好是Chase旅行门户上标明的入住时间。可前台接待员却告诉我们，所有房间都已订满，需要大约1小时才能清理出我们的房间。两个小时过去了，我们问他们房间准备好了吗？结果还是没有…在表达不满后，他们才将我们的房间升级到21楼。可当我们走进房间时，它太小了，我们甚至没意识到它是被升级过的。地毯上有好几处污渍，散发着霉味。当我们试图联系前台换房时，电话竟然坏了，他们不得不用我们的手机打电话过来…听完我们的所有抱怨后，他们最好的回应竟然只是免费提供早餐。如果再去重庆，我们绝对不会选择这家JW万豪酒店了。||另外，他们说帮我们行李送到房间，但是根本没有给我们行李号，还需要自己打电话教他们识别我们的行李送到房间。这真是糟透了!

4 个月前

Great sleep quality. Sound proofing is so good that we did not hear any noise outside our room. Good location with convenience stores and restaurants all around the hotel. Buffet breakfast is great. Staff is friendly and professional. Highly recommended!

睡眠质量很好。 隔音效果非常好，我们没有听到房间外面有任何噪音。位置很好，酒店周围有便利店和餐馆。自助早餐很棒。工作人员友好而专业。强烈推荐！

4 个月前

Good service and very tasty noodles. I like the yogurt and fresh fruit. You can not smell any chemical thing on your body after swimming in the gym.

服务很好，面条非常好吃。我喜欢酸奶和新鲜水果。在健身房游泳后，你身上闻不到任何化学物质的味道。

4 个月前

Older JW property, probably due for a refurb but was well built. Quiet rooms and comfortable bedding. Staff helpful. Wide ranging breakfast buffet. Would stay again.

较旧的 JW 酒店可能需要翻新，但建造得很好。安静的房间和舒适的床上用品。工作人员乐于助人。丰盛的自助早餐。 会再次入住。

2 个月前

A horrible check-in experience! It's my first time to visit Chongqing. As a Bonvoy Titanium Card and Lifetime Platinum Card member, I chose JW Marriott, which can be said to have the worst experience among all JW stays I have ever had. I arrived at the hotel Check-in at around 12:30 noon and was informed that the room was not ready yet, so I had to wait for half an hour. As a frequent traveler, I can understand. After about half an hour, I asked if the room was ready, but was informed that it was still not ready. Then I decided to go out and take a walk first, but when I returned at 3 pm, I didn't even have my room card ready, which was surprising. Check-in girl even told me that I needed to come in person to get my room card, which was unheard of. In addition, after the check-in, I was informed that the luggage could be directly delivered to the room, and the concierge was completely unaware. The entire check-in process was very chaotic, and I immediately requested to communicate with the Front-desk Manager. I hope he can report to the hotel general manager and ask him to call me to explain the situation. Still, so far I have not received any message or phone call from the management of JW Marriott Chongqing, which is very disappointing. As someone with travel experience in over 50 countries, this can be said to be the worst experience.||非常糟糕的入住体验。这是我第一次去重庆，作为Bonvoy 钛金卡和终身白金卡会员，我选择了JW Marriott，可以讲这是我所有入住过的JW当中体验最差的一个。我大约中午12点半左右到达酒店Check-in，被告知房间还么有准备好，要稍等半小时，作为一个常旅客，我是可以理解的。大约过了半小时左右询问房间好了没有，被告知还是没有好。随后决定出去先走一圈，结果3点回来以后拿房卡，连房卡都没有准备好，令人诧异，还告诉我说房卡是需要本人过来才可以办理的，真是闻所未闻。另外，在当时Check-in以后告知将行李可以直接送到房间里面，礼宾部也完全不知道。整个入住过程非常混乱，我随即要求和大堂经理进行沟通，我希望他可以向酒店总经理进行反应，并且让酒店总经理给我致电说明情况，但是至今我都没有收到过来自JW Marriott重庆的管理层的任何讯息或者电话，非常令人失望。我作为一个在全球50多个国家都过差旅经验的人来说，这是可以说是最糟糕的一次体验。

6 个月前