Grand Mercure Hotel

My friend and I had the pleasure of staying at Grand Mercure hotel in Harbin, and I must say it was an exceptional experience. From the moment we entered, I was struck by the spotlessly clean surroundings and the comfortable feeling that enveloped us. The high ceiling added a touch of grandeur to the ambiance, making it feel a luxury 5-star accommodation, all at a budget-friendly price.The highlight of our stay was undoubtedly the comfortable bed and fresh linens. I had the best sleep and woke up feeling refreshed, as if I had slept like a baby. The attention to detail in ensuring a comfortable sleep experience was truly commendable.The hotel staff deserves special mention for their exceptional service. Despite some language barriers, they went above and beyond to assist me with anything I needed and provide accurate information. I vividly remember ALAN CHEN or Chan, although I'm unsure of the exact spelling of his name. He was always attentive to our concerns and questions, taking the time to communicate and ensure we received the correct directions. Their dedication and willingness to assist made a lasting impression on me.In terms of location, the hotel was conveniently located near a bus stop, making it easily accessible from the airport which is around 45mins or less. The ride took less than 10 minutes to reach the high-speed railway station from the hotel. However, I must mention that there weren't many convenient shops in the immediate vicinity, which might be a minor inconvenience for some travelers.Our only issue during our stay was the room temperature, which was quite warm. Despite adjusting the thermostat, we couldn't achieve a comfortable coolness. We resorted to opening the window slightly to let in some fresh air, but leaving it open throughout the night posed the risk of catching a cold. It would be highly beneficial if the hotel could consider providing a humidifier, as the air in the room felt excessively dry.Overall, my stay at this hotel was truly amazing. The cleanliness of the hotel, the exceptional staff, and the convenient location all contributed to a memorable experience. I would highly recommend this hotel to anyone visiting Harbin and would absolutely choose to stay here again on my next visit. The management may want to look into improving the room temperature control and addressing the dryness in the air to ensure an even more pleasant stay for future guests.

我和我的朋友很高兴入住哈尔滨美爵酒店，我必须说这是一次非凡的经历。从我们进入的那一刻起，我就被一尘不染的环境和包围我们的舒适感所震惊。高高的天花板给氛围增添了一丝宏伟，给人一种豪华五星级住宿的感觉，而且价格实惠。我们住宿的亮点无疑是舒适的床和干净的床单。我睡得最好，醒来时感觉神清气爽，就像睡得像个婴儿一样。在确保舒适的睡眠体验方面对细节的关注确实值得称赞。酒店工作人员的卓越服务值得特别提及。尽管存在一些语言障碍，他们还是竭尽全力为我提供所需的任何帮助并提供准确的信息。我清楚地记得 ALAN CHEN 或 Chan，尽管我不确定他名字的确切拼写。他总是关注我们的疑虑和问题，花时间与我们沟通并确保我们收到正确的指示。他们的奉献精神和乐于助人的态度给我留下了深刻的印象。 就位置而言，酒店位置便利，靠近巴士站，从机场前往酒店仅需 45 分钟或更短时间。 从酒店乘车不到10分钟即可到达高铁站。不过，我必须提到的是，附近没有很多便利店，这对一些旅客来说可能会带来一些不便。我们住宿期间唯一的问题是室温，相当温暖。尽管调节了恒温器，我们还是无法达到舒适的凉爽。我们稍微打开窗户让新鲜空气进来，但整夜开着窗户会有感冒的风险。如果酒店能考虑提供加湿器就太好了，因为房间里的空气感觉太干燥了。总的来说，我在这家酒店的住宿体验真的很棒。酒店的清洁度、卓越的员工和便利的位置都为您带来了难忘的体验。我强烈向所有来哈尔滨旅游的人推荐这家酒店，并且下次访问时绝对会选择再次住在这里。管理层可能希望研究改善室温控制并解决空气干燥问题，以确保为未来的客人提供更愉快的住宿体验。

6 个月前

Typical local, new and modern 4-Star hotel :)Very nice with many electrical functions in the room: Curtain, toilette, a lot of light switches which shine at night. A huge TV. 2 telephones so that the reception desk can always reach you even on the toilette. The hotel is really nice and new. Important to know: The hotel offers small rooms without windows. As its new and could not be ventilated, the chemical smell is quite strong in this rooms.Suggestions for improvement:Working desk instead of a bistro table in the room. Its too small for working.Install uninterrupted power-supply or two room cardsUse of appropriate vacuum cleaners for the carpet floors. Then it will also get clean.Noise reduction in the breakfast restaurant. It is too noisy there.Switch off the outside elevator ring. Not needed and it can be heard in all rooms.

典型的当地、新的、现代的四星级酒店:)非常好，房间里有许多电气功能：窗帘、卫生间、许多在夜间发光的灯开关。一台巨大的电视。 2 部电话，即使您在洗手间，前台也能随时联系到您。这家酒店真的很漂亮而且很新。重要须知：酒店提供没有窗户的小房间。由于是新房，不通风，化学气味比较浓。 改进建议：房间里用办公桌代替了小酒馆的桌子。它太小，无法工作。安装不间断电源或两张房卡。使用适合地毯地板的真空吸尘器。然后也会变得干净。早餐餐厅的噪音减少了。那里太吵了。关掉外面的电梯环。不需要，所有房间都可以听到。

1 年前

I love this beautiful New trendy hotel. However I’ve booked the Room without Window so I end up 2 sleep less nites because Its too hot inside with no air ventilation. Other than that they provide sufficient ammenities like good quality hair dryer, high Tech toilet, large projektor tv and must try their breakfast buffet that has great amount of good chinese & western meals. I love their cute robot that deliver my Handphone which i left on the lobby hotel. This place is far from Sophia Church area. Taxi is easy to get roughly 15 to 25 yuan per ride to town. We had some complication and they Handle professionaly so GREAT Service overall.

我喜欢这家美丽的新时尚酒店。然而，我预订了没有窗户的房间，所以我最终睡了两个晚上，因为里面太热了，没有空气流通。除此之外，他们提供足够的设施，如优质吹风机、高科技厕所、大型投影电视，并且必须尝试他们的自助早餐，其中有大量美味的中西餐点。我喜欢他们可爱的机器人，它能把我落在酒店大堂的手机送过来。这个地方离索菲亚教堂区很远。乘坐出租车前往市区很方便，每次约 15 至 25 元。我们遇到了一些麻烦，他们处理得很专业，所以整体服务很棒。

8 个月前

I arrived after midnight and the staff at the reception was really professional and prepared everything well. The rooms be dry clean and comfortable and my next time in Harbin I’ll definitely come back

我是在午夜后到达的，接待处的工作人员非常专业，一切都准备得很好。房间干干净净，舒适，下次来哈尔滨我一定会回来的

7 个月前

Amazing hotel with amazing helpful staff, location is quite good with lots of options for breakfast even for vegetarian and main chef was also so helpful and made special food for us.i will definitely stay here if i come next time.New hotel with all facilities you need.All hotel staff is amazing and helpful and helped us with everything 👏👏👏👏

很棒的酒店，工作人员非常乐于助人，位置很好，早餐有很多选择，即使是素食主义者，主厨也非常乐于助人，为我们做了特别的食物。如果我下次来，我一定会住在这里。新酒店，设施齐全你需要的。所有酒店工作人员都很棒，乐于助人，为我们提供了一切帮助👏👏👏👏

7 个月前

Bedsheets unchanged with 3 nights stay. Beds badly made up. Shower gel and lotion not replaced despite 5% left.

住了 3 晚，床单没有变化。 床铺很糟糕。 沐浴露和乳液还剩 5% 没有更换。

9 个月前

We really enjoyed our stay at this hotel. Its a bit far from the City center, but it is good value for the money.We stayed at the business suit and where really saticfied with this room!

我们真的很享受在这家酒店的住宿。离市中心有点远，但是性价比很高。我们住的是商务套房，对这个房间非常满意！

8 个月前

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1 年前