Lake Conroe / Houston North KOA Holiday

We have held our family reunion at this campground over Memorial Day weekend for the past three years, renting numerous units including the event hall (to host around 100 guests), all the cabins on the hill (5–6 two-bedroom cabins), and 8–9 RV spots. As always, we paid in advance and secured our reservations early. However, just weeks before our arrival this year, we were informed that the campground had changed management. We were also reminded that per their policy, cancellations were not permitted within a week of the reservation. That was understandable. Days before check-in, we were notified that one of the hill cabins had an unspecified issue and would be unavailable. As a result, we had to shuffle our family’s arrangements to accommodate the situation—no small task for such a large group. Several family members arrived with RVs on Thursday evening and were charged additional fees to set up early. One RV couldn’t get power because the breaker was faulty and had to be relocated. Another family member had to relocate four times. My own unit required a special adapter due to a faulty breaker—otherwise, I too would’ve had to move. Two of the cabins on the hill reeked of propane. When we asked for maintenance, we were given air freshener. The new management was particularly rude and unprofessional. On Friday morning, they harassed our event coordinator—who recently became a widow—regarding parking her boat in a spot where the power didn’t work anyway. When she tried to explain, the manager rudely stated she was tired of customers “telling them how to run their campground.” Ironically, she didn’t even know there were electrical issues or that guests were having to relocate—something that isn’t easy when you’re towing RVs. After some back-and-forth, the manager agreed to let us park the boat and also promised to provide the chairs and tables we were originally told were unavailable. We appreciated that gesture and decided to continue with our reunion. Unfortunately, the event hall’s air conditioning was inadequate. When we brought it up, we were told the hall’s max occupancy was only 86, not the 100 it was rented for. We ended up having to buy additional air conditioning units just to host our event comfortably. As if that weren’t enough, during the event, a staff member (a woman with braids who reminded us of Laura Ingalls) stormed into our gathering demanding we shut off our water slide bounce house—something we’ve used without issue in previous years. When we asked to see the written policy, she couldn’t provide one. She claimed six of our guests “charged at her,” but we have video clearly showing that only three people calmly tried to speak with her, and that she was the one being aggressive and rude. After all this, we are left extremely disappointed and unsure how to proceed. This campground has been a cherished place for our family gatherings, but under the new management, it has become disorganized, hostile, and poorly maintained. We hope they seriously reconsider how they treat guests—especially returning ones who’ve brought large groups and steady business year after year

2 weeks ago

We have been here for four months and it has been great! The grounds are kept nice and clean, dog parks are well maintained, the shower houses and laundry rooms are clean and kept nice. There is a lot for kids to do like fishing, and the park areas and of course the pool. The lot sizes are a good size too. It has been quiet since we have been here, no issues. Great place to stay.

3 months ago

We absolutely love this KOA! The park is incredibly well-kept, and you can tell the staff takes great pride in maintaining a clean and welcoming environment. The manager, Alley, has made so many wonderful improvements, and it truly shows. She is professional, dedicated, and has done an amazing job cleaning up and enhancing the park. The staff is always friendly and helpful, making every stay enjoyable. They also host great events that add to the fun and community feel of the park. Highly recommend staying here—you won’t be disappointed!

4 months ago

So this place is a parking lot. For a quick overnight stop it would be fine. There are flags all around the park advertising annual RV sites so if that’s what you are needing this place might be for you. It appears that most here are full time residents. We’ve been to several other KOAs and this one just falls short for us. Pizza Shack across the street tho was on point if you are here and need a bite. They will satisfy any appetite.

a month ago

It’s a very nice location and huge cabins. Clean and comfortable. All the cabins are built around the pound. Relaxing and peaceful.

2 weeks ago

I stayed a couple of nights in the cabins up on the hill. I enjoyed this location and felt safe staying here. We had previously stayed in an RV for almost a year prior at this KOA location, without any issues until we got ready to leave. However, there were some concerns with the time spent at the cabins for our most recent stay. There was a water leak from the ceilings in one of the cabins on the first night of staying, so we had to move to another cabin. The maintenance lady suggested we move to another cabin, so she could turn the water off, so the ceiling wouldn’t collapse. I was a little bit disappointed when we were moved into the new cabin. There was a propane smell coming from the stove around the evening time and the detector went off around 1 am. I called the emergency maintenance line and no one answered the phone. I left a voicemail for someone to return my call as it said someone should respond within 30 minutes, but no one ever returned the call. I texted a lady from the front office and she told me to go down ask the maintenance person who lives on-site to shut the gas off. He came and shut off the gas after going to get him. At 6:12 am the detector went off again and again at 7:15 am. At this point, I knew sleep wasn’t going to happen anymore, so I got ready to go. On the way out, I decided to stop by the office to talk to the manager for a refund because of all the issues that I had encountered while staying there for the two nights. She had me wait as she was talking to her team. While trying to tell her my concerns, she continuously talked over me, but later assured me that she would call me back later that day once she had spoken to her boss. Because I had not heard back from her in that time frame, I reached back out via text message to ask for an update. I still have not heard from her and it has been two full days past the time she was supposed to message with an update. It is very disappointing when the manager will not return your phone calls or provide an update as a professional courtesy. I had mentioned my concerns about the emergency maintenance line needing to be answered in situations like this so they can respond promptly. Customer's needs should be met in these types of situations and customers should feel respected and valued. The management team lacks professionalism in their customer service.

7 months ago

They do not want people to stay here! I was advised to go stay elsewhere. I wanted to rent a cabin to sleep in and a campsite to park my work trailer for a few nights. It should have been no issues but instead I was advised to go somewhere else. The service here is terrible and so is the terrible dip at the entrance/exit. I would advise anyone and everyone to just go elsewhere.

4 months ago

Thus place is worth every penny for a stay the staff was amazingly friendly and knowledgeable about the area. The cabins where clean well kept and comfortable. I travel for a living 250 days a year or more on the road. and it's not every day I can say that a place was perfect but this stay ranks in my top 5 of best places I have ever stayed

7 months ago